elena m.

Very nice place. Close to everything. Room was up to date. Other reviewers complained that the breakfast was so so. If you are coming here looking for the chef with the hat that will make you eggs to order, this is not the place for you! We were happy with the breakfast - hard boiled eggs, toast, bagels, juice, cereal, coffee, sausage and egg sandwiches. Great price. Would stay again.

How sad that a company these days, in an era of high levels of customer service because companies want your business, is able to stay afloat and be so horrible. I obviously mistakenly booked a hotel through them. When I received my confirmation, the total said $194. WHAT? I almost fell down, it was awfully high. So, $158 rate, $23 tax, $12.13 service fees. "Oh no, our company never charges fees. I do not see that on the bill." Apparently they could only "see" $35.13 total - not broken down. I asked if I could send them a copy of the confirmation THEY SENT ME and they said there was no way to do that. The supervisor was no help. Very upsetting. I told them this is the worst customer service I have ever had. It's only $12.13 but its the principle of the thing. I don't want to waste any of my hard earned money. Horrible, unfriendly people.