Overview
HotelPlanner has a rating of 4.3 stars from 1,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
She went above and beyond. However, I was traveling with someone who decided to make other arrangements.
My representative was kind, thoughtful patient, polite, professional and has exceptional customer service skills.
Was not aware you had to pre paid until Ashleigh told me but other than that It was good exp
Mario was easy to understand and was very helpful in the booking process. He went out of his way to handle the reservation.
Pleasant, answered all our questions.
Explained the rates, charges, and how to cancel if need be. Thanks to the young man.
I booked my reservation online for October 1st (check in date) till October 2nd (checkout date). The date was confirmed multiple times by the website, a verification code was sent along with one more verification before payment was processed. A few moments after processing payment I received by confirmation email. Everything was correct EXCEPT for my check in and check out date. It was booked for September 19th (check in) to September 20th WHICH IS TODAYS DATE. I've called their multiple phone numbers, not one agent answered. I called the phone number to book for the reservation and the agent was SO rude and refused to help me. Myself and my husband have been trying to call their help lines for the past 3 hours. No success. No one is answering the multiple emails I've sent and lastly, their 24/7 chat is not working. This website is a SCAM. It is most definitely not legit. There is no one willing to help with this. And since it's non refundable - you can cancel your reservation I problem but will not get your money back. All I wanted to do was change my reservation for the correct dates that I selected on the website. HIGHLY do not recommend this website. Should have known the deals were too good to be true. Also. If you're company gives you perks through perkopolis - why would they still do business with a company that's scamming their co workers?
Greetings,
Thank you for contacting us. Can you please provide the itinerary number to your booking so that we can look further into this matter on your behalf. We look forward to your reply.
Regards,
HotelPlanner
Like gentleman was very patient. Looked at three different motels in Durango and got me the best rate. Very professional, kind and patient.
Great job! Very helpful and professional. I will stay at this hotel in the future
Hello Michael,
Thank you for your feedback, We sincerely appreciate it and we’re always happy to hear our customers are happy!
Kindly,
Melanie Planelles
The young lady did an excellent job! She explained things and ask if I had any questions.
Hi There!
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
A mighty fine man who is capable and patient. I appreciate his help.
Thank You
Hello Debbie,
We appreciate you taking the time to provide us with feedback! We always strive to provide the best service, and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The easiest reservations I have ever made! The information requested was given in a pleasant manner and ever need was met in a satisfactory manner.
Hello Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We so pleased to hear you were able to book your reservation with ease, we aim to provide the best service for every customer and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Maria was absolutely wonderful, very pleasant, helpful and searched for the best deal for me, thank you so much Maria
Joyce was very helpful as I made a reservation. She professionally answered all my questions. I am confident that she made the reservation correctly.
Good Morning Glenn,
We greatly appreciate you taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear you hear such a lovely expirience with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Awesome Carolyn was very informative and knowledgeable about the add on th my reservation in Loveland Texas! Thankyou
Hello Brent,
We are delighted to hear you had such an awesome experience booking your reservation with Carolyn. We always strive to provide the best service, and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My customer service representatives was excellent, patient and look for the best affordable hotel rates.
Hello Sharene,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Christine Jane was very patient and helpful. This as she was the only person at the desk so she needed to answer calls and check everyone in.
Sara was amazing! Very attentive, patient and knowledgeable. Sara made the booking process so easy. Thank you Sara!
Trying to book a room for work. Was disconnected immediately when I mentioned state rate
Michelle was absolutely incredible after I got hung up on 5 times. She helped with problem and stayed true to be a professional.
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gretchen,
We appreciate you taking the time to provide us with such lovely feedback. Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means a lot us. Thank you for allowing HotlPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles