Overview
HotelPlanner has a rating of 4.3 stars from 1,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
This representative helped find me the perfect place to stay after my first choice was CB booked. Very personable and friendly
Just don't go through them. They will scan as much money out of your as they can.
Read their cancellation policy or just call the hotel directly.
The rep was very professional and I could understand him very well. He assisted me with everything I needed. I am very pleased.
Why will nobody at Hotel Planner work with me to receive a valid receipt for my stay at the Doubletree?
Greetings,
Thank you for your review. Can you please provide the itineary or confirmation number to your reservation so that we can assist you.
Regards,
HotelPlanner
Rosa was very helpful in answering my questions. Professional, polite, and efficient.
She was helpful.
Easy to get the information you need and very courageous
Hello James,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was very polite and did everything I needed to be done. Was very happy with him.
Hello Christine,
Thank you for your feedback! We are glad to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She helped us out after a bad experience with the airlines. She worked thoroughly until she found us a room
I am a handicapped senior adult and move slower than average. Thank you for being patient with me during the reservation process!
Hotel Planner scammed me! They quoted and took my credit card for one price and doubled the price later! Beware! Don't book with them!
Greetings,
Thank you for review and on the behalf of HotelPlanner I do apologize to you for any inconvenience that this has caused you. Can you please send an email to reservations@hotelplanner.com with the itinerary number of your reservation so that I can look further into this matter for you. Please copy and paste the Subject Title above ((Hotel Planner | Glenda R. - Site Jabber Review)) when you are sending the email.
Regards,
HotelPlanner Management Team
Miss Vanessa was very helpful, kind friendly, and knowledgeable. She made the booking super easy.
Good Morning Ana,
We're so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She answered all my questions, with knowledge
And kindness.
Hello Jean,
Thank you for your feedback! We are glad to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Sincerely,
Melanie Planelles
Finally Hotelplanner resolved and refunded my reservation it took awhile but, they were honest.
Thank you very much
Greetings,
This client disputed the charge for their reservation which prohibited our company from issuing a refund to them at the time that the hotel provided approval for the reservation to be refunded and this information was communicated to the mutual client. Until the dispute was fully closed out from the Merchant Service department we could not refund the booking.
We were able to follow up with the Merchant Service department and the dispute was closed this month (October) as such we have processed a refund for the clients reservation Refunded($365.26) | Card: VI and they can expect it in their account in the next 3 - 10 business days.
Regards,
HotelPlanner
Nicholas was very helpful, and professional. He was very friendly and engaging in casual conversation. And we are thankful for his service!
Very professional young lady answered all my questions
Hello Gaye,
Thank you for your feedback! We are glad to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very helpful and informative. Listened to my questions and concerns.
Hello Teresa,
Thank you for your feedback! We are delighted to hear that you had such a great time booking your reservation with us, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
All is good! I was slightly confused on if my rooms had been blocked out or now, turns out they had which was just what I needed to hear!
- Visit Website
- West Palm Beach, Florida, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for reaching out to us. Can you please provide the itinerary number to your reservation so that we can look further into this matter.
Regards
HotelPlanner