Overview
HotelPlanner has a rating of 4.3 stars from 1,773 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Great customer service and very informative. Visiting with family at an affordable price is important.
Booked a trip to Italy with my boyfriend and hotel planner was an amazing site to use! I recommend it I will definitely use again
Hi Elsie,
We appreciate your feedback! Please visit us again at HotelPlanner for any of your future travel needs.
Kind regards,
HotelPlanner
Tnesha was very polite and truly gave her attention to my concerns. She was successful because of her dedication. I was extremely satisfied.
From start to finish Machille wea excellent person she explained everything and worked with me all the way
Hello David,
Thank you so much for your kind words! We're thrilled to hear that Michelle provided you with excellent service and support throughout your experience. Our team takes great pride in delivering top-notch assistance and ensuring that our customers feel informed and supported every step of the way. Thank you for allowing HotelPlanner yo be a part of your travel plans!
Kindly,
Melanie Planelles
Darla was awesome! Everything I asked for, she took care of. I have a son in a wheelchair/walker and she was able to help with all my needs.
Excellent Vanessa is a true professional and accommodating/ Cheerful assuring and respectful
Good Afternoon Gilbert,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that Vanessa provided you with such a professional, accommodating, cheerful, assuring, and respectful experience. We strive to ensure that every guest has a pleasant and memorable experience, and it's wonderful to know that Vanessa contributed to making your time with us enjoyable. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kraig was very helpful and patient with me trying to find the best accommodations to fit my needs and budget.
Ashley was helpful and professional throughout our conversation.
Hello Timothy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear you had such a great time booking your reservation with Ashley, we strive to provide the best service for every customer. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Didn't speak English very well—couldn't understand him. Then rates quoted were considerably higher than website.
Hello Lynn,
We appreciate you sharing your feedback with us. Ensuring your satisfaction is our main focus, and I'm here to help if you have any further questions. Let me know how I can assist you further with your reservation, and I'll be happy to address any questions you have. Feel free to reach out to me at Melanie.Planelles@HotelPlanner.com. Looking forward to hearing from you and assisting you further!
Kindly,
Melanie Planelles
My over all experience was great. I had a small problem with the bathroom. Joselito was very pleasant and professional and assist me with my problem.
Hi William,
Thank you so much for sharing your feedback with us! We're delighted to hear that you had a great overall experience with us, providing exceptional service is always our priority. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindy,
Melanie Planelles
Just made a reservation with Francisco Javier.
We was so nice and helpful
Hello Patty,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Francisco, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
We only spoke briefly, but she showed interest and met my expectations.
Hello Janice,
Thank you for your feedback! We're so happy that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Awesome experience making my hotel reservation. It was handles very professional and fast.
Hello Patti,
Thank you for your feedback! We are so glad our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Zion was Very professional and friendly. Lots of patience for my need. Thanks
Hello Patricia,
Were so happy to hear from you! We are delighted to hear that you had such a great time booking your reservation with Zion, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very helpful and patient. Explained info well and concise.
Hello Janis,
Thank you for taking the time to give us a 5-star rating! Providing exceptional customer service is at the core of what we do, and we're happy you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was given a voucher to use because my first reservation was very messed up and everytime I attempted to use it,it said my cvc code was wrong, It could find it to add funds. IT WAS ALWAYS SOMETHING. Called multiple times (16+) and got no help, was transferred to lines that hung up and left several messages for a return call and nothing. I have been doing this for days and now my voucher runs out at 12am How was I to use it if I couldn't do it through my account or contact someone to help and couldn'tget anyonewho could put notes or extend the use till I got help? Feels very scammish
Greetings Brenda,
I would love to help you with your voucher. I do need some more information so I can find your reservation. Please email me directly with your booking information. Rachel.Spurling@HotelPlanner.com.
Regards,
Rachel Spurling
Unable to answer questions even when I waited for her to look it up.
I had cancelled my hotel reservation 9/21 and was told it would be refunded into my account 7 to 10 business days. I called in twice (to check on my refund) and was told to check my account 10/5 and if it is not there to call. I did not see my refund so I call and was told the reason it's not in your account is because it was given as a voucher. I let the lady know why hasn't anyone told me this when I called in twice! She even said she saw notes about it even being refunded into my account and she escalates it. I ask her when should I hear something so she said I should get a call back by the end of the day. No call. So I call again and tell them I need to speak to a manager. They said no manager was available someone would call me back. No call. So I call again. This time I was sent transferred over to speak to a "manager", named Andres, who said he was escalating it again. I told him I need the money back in my account ASAP because I already waited 10 days they said it would be. I told Andres the reason I canceled was because I lost my job and needed the money. I also told him that was why I had canceled my reservation in the first place. Andy reassured me I would have the money in my account by the end of the week, 10/7. I asked the "manager", named Andy, to email me so I had proof. On the email it said he was actually a customer service representative. So he was not even a manager. Once again the money was not pending in my account, so I email him asking where my money was and no reply. Not only have they constantly lied about getting my money, but they lied about me speaking with a manager. Today is 10/9 and I had to dispute with my bank because my money is still no where to be seen.
Greetings,
Thank you for contacting us. I was able to locate your reservation in our system and I show that the type of reservation that you booked was a nonrefundable reservation "Cancellation Policy: NONREFUNDABLE"; so at the time that the booking was cancelled, as a courtesy, a voucher was issued to you in in lieu of a refund due to the policy that you agreed to at the time of booking as no refund was due.
Our agents on your behalf did reach out to the department handling your booking in the interim per the information you provided to request a waiver for your reservation. Approval was granted for the waiver request of your reservation and I do apologize that you have not yet received the refund in your account. The refund will be processed back to your account and you can expect to receive it in the next 7 to 10 business days.
Please know that customer satisfaction is our main priority. I do apologize again for the inconvenience!
Regards,
HotelPlanner
I needed to book a room real quick. And the person that helped was very helpful
Greetings Bill,
Thank you for your kind words! We are delighted to hear that our team member was able to assist you promptly and effectively. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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Greetings,
Thank you for your review and we are glad that you were able to use the website with ease to book your reservation. May you have a great vacation!
Regards,
HotelPlanner Management Team