HotelPlanner

This is so disgusting that I have been calling multiple times to resolve a issue. I was Lied to by a representative she told me ur policy backs words. I asked her so ur saying that as long as I cancel before 10 am on 4/8 Chicago time that I won't be charged to cancel she said Yes that is correct she Lied and ur company could careless that I was lied to when I called to cancel when I thought it was free cancellation since that is what she said and since I just did the reservation not even 30 mins ago yesterday when I was in the process with the automatic system I asked to speak with rep to confirm and make changes and I was told that I had canceled already in the system which I never authorized during that call and I was also told that I am being charged 118 for cancellation I'm beyond upset and when I called about a supervisor I was told one would call in 10 mins after they review the original call which never happend I told them I needed to get this fixed I'm out of a room that I need and I'm out of 160. I'm so upset this is crazy I'm traveling for business today and I have no room which ur company is aware of but don't care. I'm filing a bbb complaint asap on Monday. Please do not use this company Or reservation. I'm beyond irritated.*******

I specifically asked if I was speaking to the hotel's reservation site. They lied and said yes. They proceeded to answer my questions as if they were the hotel, then made the reservation. They did not tell me they were charging my card right then. They did not tell me I could not cancel or change. They said they would "email me." I never received the email telling me specifics. I received a text with an conf number. I wouldn't have known I was dealing with a third party site until I needed to change the reservation (the movers changed the date). I called their "support" number and again they acted like the hotel telling me it was the individual hotel's fault I could not change or cancel. Again, they never mentioned it was prepaid or not able to be cancelled. It was only when I called the hotel directly that I found out who actually made the reservation (hotel planner). I called hotel planner back and they gave me the run around about how no supervisors were available, no one could refund my money except them, etc. They would email me (which again, I never received and had confirmed my email with them twice and checked the spam folder). I have yet to hear from them and they have my money. DO NOT USE. They were purposefully fraudulent in order to get me to use them, did not send any information on their policies, and will not help me now that I have had a problem.

Interestingly enough, the only email I did receive was to rate the hotel. So I know they had my email correct and that I can receive emails from them. This leads me to believe it is another way they scam you. "We sent the info via email" "We will get back to you via email" "Something is wrong with your email " Yet, obviously they have it as I received the email to rate the hotel.