Overview
HotelPlanner has a rating of 4.3 stars from 1,769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Did a very good job of getting me 3 rooms together
Thank you for John. He was very courteous,
Helpful, and patient. He helped me with my reservation. Again Thank You
Albert Witten
This a terrible site. Poor in every respect. Poor service, poor value, poor everything. DO NO USE THEM!
I have a corporate rate and after being quoted a MUCH higher rate I stated I guess I need to call direct. The operator immediately hung up.
Hugo was awesome in helping me book my room over the phone!
Hello Ronald,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
She was great help finding a last minute place for 2 senior women to stay. She should be rewarded!
Hello Jeannette,
We appreciate you taking the time to provide us with feedback! We are absolutely overjoyed to hear about the wonderful customer service you received, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Made a mistake double booking a reservation. Reginette was able to help me correct the mistake and get a refund in the process.
Hi Joshua,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
She was very helpful
She really worked hard to accommodate my needs.
Hi There!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hotel planner has 0 costumer support. Even though t n ey have chat and will call u back it never happens!
Greetings,
Thank you for contacting us. I am sorry to hear that you did not have an great interaction with our customer service department. Can you please send an email to (reginette.exume@hotelplanner.com) in regards to any inquiry that you may have regarding your reservation so that we can better assist you.
Regards,
HotelPlanner
Edgar was very nice and courteous. He confirmed everything discussed.
Greetings Jessie,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We take pride in our customer service, and it's always rewarding to know we've hit the mark.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was adding onto an existing reservation and he helped me and made it very easy to get done.
DON'T EVEN THINK OF USING these PEOPLE!
Same a several others here duped into booking then over charged the quoted price! Took them 2 -3 weeks of me nagging to return the moneys and I was sent email quoted a 162.08 return and then was returned 150 dollars even. NOTICE THE PROSESSED CLAIM To my credit card account!
150 WAS RETURNED I Guess I should count my self lucky I got anything back! They can't even follow thru on THE fix to keep there name from being posted here! Hopefully some of the people here got at least some of their funds back! I was all over these guys since the day I made my reservation! Took two - three weeks to get action! WOULD HIGHLY RECOMEND ASKING YOUR HOTEL NOT TO USE THESE PEOPLE IF YOUR BOOKING DIRECTLY!
Raiven F. (Lodging Support)
Oct 4,2022, 6:24 PM EDT
Dear Laura,
This response is related to your reservation for Itinerary # H*******.
We have processed your C$162.08 CAD refund. Please follow up with your bank to see when the refund will be posted as a credit to your account. From our experience, it can take up to 10 business days to see the refund in your account.
They can't even be honest enough to do what they say they will do
Edgar made sure we got the room and the confirmation.
Very pleasant. Highly recommend him.
Very courteous and helpful she answered all my questions and got me what I was looking for.
Hello Jim,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent service, direct & easy
Well spoken, easy to understand
Hello Derek,
We appreciate you taking the time to reach out! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Zoila provided great assistance in making a reservation to the Florida State History Fair in Tallahassee!
Michael was really great and patient. I appreciate his guidance for the reservation.
Hello Joan,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear you had such a great time booking your reservation with Michael, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for contacting us. We are very sorry to hear about your experience with using our site. Can you please elaborate on the issue that you incurred so that we can ensure that our team is aware so that this issue doe not occur again in the near future.
Again, we do apologize for this inconvenience.
Thank you,
HotelPlanner Reservation Specialist