Overview
HotelPlanner has a rating of 4.4 stars from 1,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
He did a good job for sure! His patience was great
Representative was very pleasant and professional. Made the booking very easy. Hope I get him the next time.
Nice and quick and she was very pleasant she prompt me to all the things I needed to say and push buttons on the keypad. She was a very nice girl.
She was very helpful in finding the right accommodation for me. She answered all my questions very well.
Had a good experience. He helped me do what I needed to do in a quick, efficient way! Thanks for your help!
Fast, efficient, professional. Alex spoke clearly, explained the options available and did a great job.
My mis-adventure with Hotelplanner:
1. The initial contact led me to believe I was speaking to a Hampton Inn. My credit card declined a charge from this site, saying it was a bogus site. Too late… I had over ridden the warning and would spend hours unwinding the damage.
2. My card was double charged. Also, I found that Hotelplanner had added $85+ in recovery taxes and fees. What are recovery taxes? I could not get an answer to that. How much were fees… for whom? When I attempted to verify my reservation with Hampton Inns, I was told the reservation came from a secondary source which they identified as Priceline. I called Priceline, who told me the reservation must have come through one of their secondary sources. That is when I encountered Hotelplanner.
3. Hotelplanner had added $85.00+ in recovery taxes and fees to my $179 room rate…that's a 47% increase in cost. Outrageous! This was not revealed until the charge went through. But, that's not all.
4. I was told by their representative that I could cancel by 6 of the next day. Because of the confusion, I chose to do that and start over. I was then told I would be charged 25% of the total amount to cancel this reservation, or 25% of the $265 that my cost had escalated to, which would be $66.25+. I should note they agreed to cancel the extra charge for the second room that I did not ask for.
Should I be upset with Hampton Inn for having a website that caused this misery…or Priceline for redirecting me to Hotelplanner…or Hotelplanner for price gouging and deceptive practices? Perhaps all the above.
Will I try again to reserve a room with Hampton Inns? DOUBTFUL. I did like their product, but their business practice of using a secondary source is problematic. Will I ever contact Priceline for a reservation? NEVER! And Hotelplanner? I will contact Better Business Bureau.
Dealora was very knowledgeable and took care of making our reservation quickly and in a professional manner.
Used hotelplanner to book a staycation in the UK, easy to use website, customer service was awesome.
Greetings,
Thank you for your review. We are glad to hear the ease of use to navigate our site to book your hotel accommodations!
Regards,
HotelPlanner
Horrible. Did not apply any of discounts Super 8 honors that I mentioned-and would not rectify bill.
Hello,
Thank you for contacting us. Can you please provide the itinerary/confirmation number for your booking so that we can better assist you? My email is Rachel.Spurling@HotelPlanner.com.
Regards,
Rachel Spurling
Brandon was so patient with me when I ran into problems with my booking my room. I appreciate how nice he was.
You lied two me twice. Once when i ask if it was the hotel i was talking to and second when you told me the dog was free
THIS IS A COMPLETELY FRAUDULENT COMPANY.
I booked a room for one night for $71 online all by myself (ie. Without the help of any online agent) YET I GOT CHARGED AN EXTRA $36 SERVICE FEE.
-- THATS A 51% MARKUP ON THE ROOM!
Sales tax on the room should have been an extra $3, not $36.
The tier-1 agents are useless.
They are not empowered to correct anything, they can't even make notes on the account. They transfer you to a computer who assigns you the same support ticket number as everybody else.
There is no way to reach a living person higher up, to resolve this. There is simply no way to contact this company and speak to a live person that can do anything about it.
-- YOU'RE SCREWED --
IT'S COMPLETELY FRAUDULENT, BECAUSE THERE ARE NO TERMS OF SERVICE TO AGREE TO. You are not told of any extra service fees, you I'M NOT PRESENTED WITH ANY SCREEN WHERE YOU AGREE TO ANY TERMS, you are not informed of any of this. The money is just added to the receipt and you see it after the fact, after the UNreversible charges are made to your credit card.
IT'S A TOTAL FRAUD, And you can't get a refund.
If I could give this company a minus 5 rating, I would.
I've reported this to the better Business Bureau as well.
Hello,
I would love to assist you with your complaint. Please email your booking details to Rachel.Spurling@HotelPlanner.com.
Regards,
Rachel Spurling
He did a great job. He was pleasant and could understand him and that was nice.
Hello Raymond,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I I had to call and get my reservation canceled as they reserved the wrong location I then had to call and get my own reservation at the right location I don't think I'll use Expedia again
Hello Rebecca,
It is important to inform you that we are not Expedia, we are HotelPlanner. If you do have a reservation through HotelPlanner and would like assistance on it, I would be more than happy to further assist you. Ensuring your comfort and satisfaction is our utmost priority. Please let me know how I can assist you further, and I'll be more than happy to address any questions or concerns you may have. My email is Melanie,Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
I called late at night and needed a room (pet friendly) and was taken care of immediately. Very sweet and friendly.
Good Afternoon Dawn,
Thank you so much for reaching out and sharing your experience with us! We're thrilled to hear that we could assist you promptly and provide a comfortable, pet-friendly room for your stay. Providing exceptional service, especially during late hours, is always our priority, and we're delighted that we could make your experience with us a positive one.
Kindly,
Melanie Planelles
Great. Very helpful and brought some good points when booking and watching third party vendors that are immitatating tge actual company
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lydiah,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles