From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
On July 21, after suffering through a horrendous experience at Detroit metropolitan airport with the delays and cancellations, I needed to stay in the Detroit area because I could not get out. All hotels around the airport were booked so I booked the Kingsley Inn in Bloomfield Hills Michigan with you. I was charged at least TWICE the going rate. I feel that I am due a refund on half of the amount that I paid because I paid for the cancellation insurance.
She was caring, thorough, and listened to me. Thank you is not enough for her. She deserves a raise!
Extremely helpful! Helped locate alternative hotels
We were traveling when I called and had trouble hearing him but he was very patient and helpful.
The agent was polite, helpful, and professional. She expedited the reservation and verified all details.
Wonderful She was very helpful and it cost us less calling in and talking to someone
Raul had good telephone etiquette. And he did A good job. The only thing was in the occupancy it says zero children and we have children in both rooms.
Jarvis was awesome customer service and answered all my questions.She handled my questions without a doubt.
Hello Pamela,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was wanting to rent a room at the hotel but it was full he went out of his way to try and find me another hotel to stay at in my local area we appreciate all this help he spoke clear English was polite very helpful and informative
Hello Sam,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was. Very helpful. He was patient, kind, & knowledgeable.
Hello Carrol,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Counseling reservation because of an emergency came up couldn't come Should have been two, but one couldn't come because they had emergency
This was the most pleasant experience that I've ever had. He went over and beyond to obtain answers to my questions regarding incidental fees. He was pleasant and knowledgeable. I give him 10 Stars
Hello Stephanie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I appreciate the assistance and he went above and beyond and texted me the direct number to the hotel. Thank you!
Hello Susan,
We're so happy to hear from you! We appreciate the time you spent to share your experience with us and we look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was directed clearly and promptly to the correct department
Hello Alley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Elizabeth was wonderful to help me find just what I needed for a special trip. She was very knowledgeable and went above and beyond to help me.
Hello Tracie,
Thank you for your feedback! We are delighted to hear that you had such a great time booking your reservation with Elizabeth, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very helpful. Answering all my questions with ease. This is why we continue to stay here.
Hello Deborah,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The was very pleasant and helpful he ask the right questions and promise to help me find a accommodation pretty soon iam please with the way he handles my need
I was not given a copy of the insurance cancellation policy because if I read it, I'd never would've signed up for it. I feel like I was misled, and lied to. I asked her about cancellation and she said I could cancel at any time prior to the trip, she did not tell me that I had to have a disaster happen in my family or a medical emergency. I also asked her if I could get a better price online and of course she said no, which was not the case. I'm trying to get refunded because I have some medical expenses that are not covered by insurance therefore I cannot take this trip at this time. I need to be reimbursed fully. I am going to small claims court and the better business bureau. I am also sending letters to Hilton corporation about your unethical business practices. I'm goal is that they do not allow you to handle any of their bookings unless you give me back all of my money
Bethany Jane was so quick and anticipated everything before I had to ask. She's a valuable asset to you company!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michelle,
Thank you for your feedback! We are happy to hear that our team was able to assis you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles