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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
I called. Brandon answered the phone. I made my reservation and that was it. I did find a reservation online at the same hotel with the same accommodations for $61.00 cheaper and the choice to pay after I arrived. I didn't get that info from Brandon, but I would like to have the $61.00 taken off if possible.
Young lady, Lakeaia was so pleasant, helpful in asking if we need special access because of our age. Explained every detail, pricing and covered all questions. Excellent work Lakeaia.
It was a very good experience I was well taken care of
Hello Nadine,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jennifer was very helpful and friendly in booking the reservation.
Hello Audrey,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called to reserve a room and lady at the front desk was very short with me. The room I was looking for was available on Expedia but she said it wasn't available. She didn't offer any explanation or suggest options. She hung up without any niceties whatsoever. I booked the room with Expedia bc I am
Joining family there. It is a nice hotel and usually very friendly staff but today was not a pleasant experience.
I had decided to book a room last minute at a popular location on a small budget. He found a really nice place close and affordable
Hello Fred,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was so kind. And understanding that I was not computer savvy
She understood my need
She went above and beyond her duty
Hello,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Juan Ivan provided Perfect customer service-very polite and prompt assistance
Carlos addressed all inquiries with commitment and sincerity to help me find the perfect reservation. He was respectful and very competent.
Super sweet and gave her a good laugh. Very fast and efficient loved talking to her
Easily made reservation. Directions were easy to follow. Representative was very polite and helpful
Alex was very very patient and kind. He was the one who noticed my mistake with the dates! Oh it could have been bad if nit fir Alex! Thank you again Alex!
Ebony was very pleasant, knowledgeable, upbeat. Jut an all around very personable.
Nadia was delightful and professional in making my reservation experience successful.
After many credit card denials. We got it right the third time. George was very patient with me. Also he was very concise in going over the booking. Did not talk fast and annunciate his words. A skill that is fading away in the customer service segment.
Emily represents the gold standard of Customer Service.
I wanted so very much to express my gratitude for the outstanding service Emily provided.
I travel the country for a living so I am constantly on the road, staying in hotels and airbnbs along the way. Over the last 3 years I have worked in 41 of our great states so as you can imagine I have had a multitude of different experiences when it comes to customer service.
Today I arrived in Portage MI, quite a drive from my home in Tampa Florida. My gps must have been on the frits because when searching for hotels near me google presented options about an hour north of my position in Grand Rapids. Unknowingly I called the first hotel that popped up and Emily answered the phone. Realizing my mistake I apologized and told her I would have to find something closer to my position. Emily went out of her way to find me a sister hotel that would fit my budget and even booked everything for me right there on the phone. As exhausted as I was it really meant a lot that she would do that. Besides keeping me in the "hotel family" which is good for business she left an impression on me that will keep me on the lookout for your hotels in the future.
Thank you Emily
-Jay
When I called, I asked was this a third-party and I was told that it was Marriott direct which was an Absolutely lie…. Absolutely totally unsatisfied with the customer service I received due to the fact was not told the truth.
I called looking for a last-minute room in Rockland, MA. The hotel I asked about was full, but Cesar quickly found one nearby within my budget. Friendly and efficient. Highest recommendation!
Called to make a reservation, when asked if we had AARP, etc I replied yes and we are Hilton honors silver vip members. Lady said ok and checked for a room. Said it would be in excess of $1,000. I told her I didn't understand, that we could get a room from Booking.com for $800 including taxes. She said ok and hung up on me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rhonda,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Lakeaia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles