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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Lee Ann did a wonderful job on getting my reservation and ensured I go a room. She was wonderful!
Cesar was a friendly voice who helped me quickly find a place for my daughter to stay while on the road. He made the process easy late at night. Thanks so much Cesar!
Listen to the call if you'd like to hear about how terrible of an experience this was
Wanda was very helpful with my reservation and destination questions around the city
Person very informative and helpful, will call back about availability
I spoke with Jason about my upcoming reservation. He was very patient kind and considerate in helping to have a pleasant experience.
I needed connecting rooms and was told I would absolutely get what I needed. Upon arriving the hotel had no connecting rooms and had my reservation in separate rooms. With 3 kids and my dog while be on crutches this was unacceptable. I ended up having to drive another 5 hours in intense pain with my children and dog because there were no other hotels available and ended up sleeping in our car when I couldn't take the pain anymore. I thought I called the hotel directly and then was lied to and this is as a disgrace.
Needed to book a room under short notice with a couple hurdles to work out. Mariel had the room booked with special accommodations as required all within a matter of minutes.
She was cordial, professional and made be feel she was in my corner, with my concerns and needs first and foremost.
Joseph was very helpful in booking two hotels for me. One in Emporia, KS & one in Tucumcari, NM. He even found a better rate for me in Tucumcari at the Fays Inn. Joseph was respectful and joyful, I could tell he had a smile on his face & that came through to me. He will call me in March so we can make reservations for my return trip back to Minnesota. I like that he made sure I knew all the fees & sent my confirmations to me before our conversation was done. Excellent young man that I will be happy to do business with again!
This was a very complicated reservation due the number of rooms and dates needed to be reserved. The reservation conversation was awesome, with much help from the representative. Excellent service!
The room the look clean, back the have cockroaches running I'm the back room
Mr Daniels was very kind and professional and patient and did an excellent job!
Hello Robin,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Excellent customer service! Very quick and professional.
Hello Philip,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I needed a room with one day's notice, Thanksgiving Day/evening. I checked the website, found the hotel my friends were using, price seemed reasonable so I called to book. Alonzo did a fine job registering me for a room at twice the advertised price (not his fault) and assured me along the way that we'd each accomplished our goals. He was friendly, thorough and efficient. I recommend you keep him.
PS You don't leave enough time to leave the very long confirmation code. I'm not rewriting the review.
Hello Sherry,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kellee was most helpful and patient with this 80 year old traveler. She made the process seemless. I left out phone reservation absolutely confident that our stay would be exactly as we hoped. She is to be complimented on her courtesy and efficiency.
Hello William,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kelle, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Halie spoke clear English. She was helpful and knowledgeable. She helped make this experience pleasant. Thank you!
Hello Sharyn,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very easy. Monica was pleasant and efficient. I appreciate her professionalism.
Good Evening Lisa,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
He was very pleasant and knew the answers to everything I asked him. Very persuasive.
Hello Sheila,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My flight got cancelled. It was rescheduled 3 hours later. It was too late for me to drive home in the dark.
So I needed a hotel. I thought I had booked it online before I boarded the airplane. I did not do it correctly. 2,1/2 hours later I called the hotel to make a reservation for that night. Grace was sssooo kind and helpful ensuring I had a quality room in which to spend the night. I had been traveling for over 13 hours today!
Hello Diane,
Thank you for your feedback! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Tyler was extremely helpful and fast setting up a reservation while we were on the road. He was extremely helpful and politely walked us through the new process. Being Thanksgiving week, I was expecting the worst because of the number of people traveling. Instead I received exceptional service. Thank you!
Greetings,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mirta,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles