From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Booking a room…boring…no so with Eboni….GREAT positive attitude and went the extra mile to ensure my travels are accurate! Perfect job!
I wanted to add to an existing reservation. Plus I had a few questions and concerns. He was very helpful and knowledgeable. He made the whole process very stress free!
Hello Lea,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Patrick was Personable, efficient and Professional. He accomplished exactly what I needed.
Hello Joey,
Thank you for your wonderful feedback! We're delighted to hear that Patrick provided you with excellent service. It's always our goal to ensure that our guests receive professional, efficient, and personable assistance, and we're thrilled that Patrick was able to meet your expectations.
Kindly,
Melanie Planelles
We've stayed here multiple times and always have had a great experience. Awesome service and great coffee. :)
Hello Anna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Made reservations. Had several specific questions which were all answered
Greetings Kim,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Looking on the Holiday Inn website for Royersford PA it quoted a AAA rate of $95 per night. When calling to book all of a sudden the rate was $105. You can't speak to the hotel itself, but to a booking service outside the USA. Then with all the fees my booking for 2 nights was $293 and change. $83 in extra fees for a 2 nights stay. Ridiculous! Otherwise, the booking agent was polite and efficient.
Hello Theresa,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I really needed an hotel in a hurry and was trying to get a lot of stuff done at one time and she was brilliant sealed the deal and just a few seconds it felt like
Hello Lucas,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jason did an awesome job! Would highly recommend! He booked me the rooms I needed and provided me with the protection policy.
Greetings William,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Called to reserve a specific room and was told it could not be a problem. Got to hotel they said that it was not possible since I booked it through this site.
Greetings Mark,
We apologize for this interaction, but I'd love to help! Please reach out to me with any questions or concerns regarding your reservation and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Very pleasant and efficient. She made the reservation process easy. No problems. She answered all my questions.
Hello Ellen,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The service person sounded agitated when I asked about parking and told her I was just checking on prices. She was upset she couldn't get a sale but what is customer service if I can't ask questions? Rude.
Greetings Ruth,
We apologize for this interaction, but I'd love to help! Please reach out to me with any questions or concerns regarding your reservation and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
She lied. She told me she worked at the Hampton in Gadsen, al.
I asked her to not go thru with the reservation after she told me the price. She said I have already made it and sent it through. I will put you thru ti customer care. She hung up. I called Hampton Corpirate, and I also reported this to my VISA
Greetings Darlene,
We apologize for this interaction, but I'd love to help! Please reach out to me with any questions or concerns regarding your reservation and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Brandon was professional and a delight as he navigated me through the process of getting a hotel reservation.
Greetings Freida,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Briana was very professional, courteous and friendly!
She was very helpful, a pleasure to speak with.
Hello Michelle,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Briana, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very knowledgeable and helpful individual unfortunately no problem understanding him his English is perfect
Hello William,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lauren was very personable and professional. She was well versed in answering my questions. Very enjoyable to talk with
Good Morning Michael,
We appreciate you taking the time to provide us feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Patrick took our call and was very helpful. We were not able to book at his hotel but he did find us another hotel and helped with the booking. He was polite, friendly and professional through the whole process. He is very much appreciated.
Hello Sabrina,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Patrick, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for taking the time to provide us with feedback, we greatly appreciate it!
Kindly,
Melanie Planelles
Reservation agent was extremely helpful. He found a room at a reasonable rate at a sister property.
Hello Adlana,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Carlos was great! Knowledgeable, helpful and kind.
Hello Stephanie,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Erin was very helpful in finding me a room. She was very polite and professional.
Hello Darwin,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rod,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eboni, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles