Home Depot

I paid for concrete mix. I have picked 10 bags. 32 were left to pick it up at later date. By the time I cam back to do a pick up some guy Stepen assistant manager in Bullhead City AZ was totally empty headed that you literally could not listen to him. From excuse that I already got refund, then that I have picked all bags, then that there is no more stock available today, then go to another store to get it, then I will give yoiu refund and at the and three isno refun. Shh I forgot I was sent refund for 3 bags out of 32 I didn't pick up. Next I called store manager ADAM and I requested meeting face to face. I told him I will be there in 45-60 minutes. He told me he is there untill 3PM. When I showed there within 50 minutes I was told he went to lunch. Noone could get in touch with him. What a crap. I have been there to pick up merchandise that I paid for and I had not gotten it. No money no respect no knowledge how and who to speak, then I called customer service and they told me I can go and pick up refun. After I drove there twice and have to go there third time. It cost me and extra to pay for gas $40 half a day driving back and forth no compensation lots of disrespect and waisted time and I had to buy additional merchandise from another store and extra bags at higher price. You dont do that to the loyal customer. This is the worst experience I have experienced in Home Depot. Stay away from that store. And when I called manager at 2:25PM he was already gone. And he was supposed to be untill 3:00PM what a life and lies.

Beware Home Depot appliance delivery. The delivery guys arrived to install our new washer and dryer and told us they couldn't install them because the stacking kit we had wasn't on the work order/purchased from Home Depot. The kit was, in fact, purchased at a Home Depot store because they it wasn't available for delivery. We explained this to the driver/installer, who had already disconnected our current appliances. He said he would go outside to call his supervisor and be back. They drove away without further communication. A woman (assume the supervisor) called us to explain that the delivery could not happen based on the explanation above. We explained the situation and she said she would call the drivers and call us back. Neither happened. I just spoke with the 1-800 delivery number and connected with a helpful rep who said I would need to return to the home depot store and get a copy of my receipt in order for delivery to occur. Nowhere on the website or delivery instructions did it explain any of this, and I do not still have the receipt. This is ridiculous. When I explained I have waited a week for delivery and don't have time to go back to the store, she said they would have to reschedule the delivery for another day and not return today to install (even though the drivers pulled away less than 20 min before) - more waiting. Not happening. I canceled the order and promptly placed an order with Lowes. So now we are without a washer or dryer for another week (when we at least had a working dryer before Home Depot uninstalled ours). The lack of communication is unbelievable. Just left without an explanation and without hooking the dryer back up. DO NOT USE this service.

Subject: Complaint about Abusive and by Home Depot Employee

To whom it may concern,

I am writing to express my deep concern and dissatisfaction regarding an incident that occurred at one of your Home Depot stores on 7/06/2023. I regret to inform you that my daughter had an extremely distressing encounter with one of your employees, who exhibited abusive behavior.

Upon entering the store, My daughter approached an employee named [Robert] for assistance in securing a rental. To my dismay, She was met with a barrage of derogatory and offensive remarks,. The employee's language and tone were not only disrespectful but also created an intimidating and hostile environment.

As a customer, I believe it is essential to be treated with respect and dignity, I was shocked and deeply hurt by the employee's behavior toward my daughter which not only crossed professional boundaries but also violated Home Depot's commitment to providing a safe and inclusive shopping experience.

She immediately sought assistance from another employee who, after witnessing the incident, did not intervene. I find it deeply concerning that such behavior was allowed to occur in the first place.

It is crucial for Home Depot to take immediate action in addressing this matter. I kindly request the following steps to be taken:

1. Conduct a thorough investigation into the incident, including obtaining statements from witnesses and reviewing any available surveillance footage.

2. Provide appropriate disciplinary action, in line with Home Depot's policies, to ensure that this employee understands the severity of their actions and to prevent similar incidents from happening in the future.

3. Implement mandatory sensitivity training and diversity education for all employees to foster a respectful and inclusive environment within your stores.

4. Personally reach out to me to apologize for the distress caused by this incident and to assure me that Home Depot is committed to addressing and rectifying such behavior.

As a loyal customer, I trust that Home Depot values its customers' satisfaction and takes these matters seriously. I hope that immediate action is taken to rectify this unfortunate incident, and I look forward to a prompt resolution.

Yours sincerely,

John C

Very poor performance from start to finish. Shopped Home Depot website first then came into store at Park & Tollway to look at the dishwasher and the price in the store was high by $100. So I asked if they would price match, the sales person said yes, so then I started googling the model number and found the same item at a different store and then they said they would only price match if the retailer had a store, then they would only match if it was in stock (even though they didn't have it available for pick up either) then, then, then so finally I asked to speak to a manager to get the full scoop on price matching. The manager flat out didn't know Home Depots matching policy, so he had to look it up online and what do you know they can match... Then scheduled delivery/installation. The company they use, walked into my house and the first four words out of their mouth was "we can't install it." How completely frustrating... I had a plastic connector and I would have to schedule a plumber to update the line and then they would be able to install. Why didn't the sales person mention then so I could have at least looked before I booked the delivery. I will say in was in the 8 pages of q&A, but really who looks at all that mess, just tell me and I can remember. So had the plumber come out and scheduled the installation of the dishwasher, called first thing today to confirm appt and they have no record of me called and re-scheduling! I spent 45 minutes on the phone with the man because I wanted it scheduled faster than the 3 days in advance! The next appt was 4 days away. Talked to a manager, could/would do nothing more, why even have a manager if they have no authority to make things happen? So I called Home Depot to get a refund and got a leave a message and it's been 4 hours since I left a message and nothing. Very crapy service all the way around.

We were looking for an order and were unable to find it. It kept telling us we did NOT order anything
In 2023... Oh, really? We ordered a $680 Kitchen sink!
We then called the 800 number for help and were told that if you're signed in to your account, you will NOT get any information? She walked me through it and, AFTER I had SIGNED OUT! Of my account,I was able to see my orders? What the hay? So anyone can look up MY orders on my OWN account EXCEPT for ME? That is completely backwards! The site has some SERIOUS issues.

It gets better: We then looked up EXTERIOR paneling we found the type we wanted...sort of...
EVERY single type we pulled up under EXTERIOR panelling showed a disclaimer waaaayyy down at
The bottom of the Product Page said: For INTERIOR USE ONLY! Why is it listed under EXTERIOR panelling? Again, whoever the ITs are that are putting this info together must be smoking some gooood stufff, because the sitet really stinks!
Come on HOME DEPOT either get better ITs or tell the present ones to get their kaka together!

I probably should have been concerned the second they pulled up in an Enterprise RENTAL TRUCK rather than a HOME DEPOT vehicle but didn't have time to worry about that after the ensuring argument regarding the parts for installation. I CLEARLY chose this appliance(over a preferred one) due to installation and parts being included: (Yes, please have it up and running for me. FREE Installation + Required Parts $0.00) When the crew brought it into my condo, I was told there was a problem because INSTALLATION was free, but parts were not included. I argued it was, he again said no, call someone if I wanted or he could just leave the washer in there and go(in my livingroom!). Basically I was being railroaded. I tried to call CS but whoever I spoke with was more or less useless in helping me at all - while I still had someone staring at me threaten to just leave. When I asked if he HAD the parts in the truck, he said yes, but couldn't do anything(at first). After like the 5th attempt, I was told "I can do it but I have to charge you". SO WHY THE HELL NOT SAY THIS 10 minutes earlier! At that point I wasn't concerned about being charged for something I shouldn't be, I just needed my washer hooked up. In the end, I felt bad for yelling and gave a $20 tip. THAT WAS A MISTAKE. This person clearly, INTENTIONALLY, tried to scam me since there is NO CHARGE for the parts that were supposed to be included to begin with. Please feel free to see this review on every social media site I can find as well. Meanwhile, Home Depot will never get another dime of my money!

First off, let me just say I came in to return a water hose, and some insecticide. I waited in an invisible line in front of an old, short haired woman named, "Debbie." She pretended like she couldn't see me standing there for those few minutes. I didn't say anything, I just waited to see how long it would take her to look up from her computer. After more time dragged on, she finally looks up and asks me, "Can I help you?" She came off as a complete b*tch. I told her that I had a few returns. She proceeds to tell me, "Okay, well they'll be able to get you on that side." While pointing to the other side of the desk... Are you kidding me?! She wasn't helping anyone! I internally roll my eyes, and start making my way to the other side of the desk. Where there was a girl already helping someone else with a larger return, and a man who's eyes were also fixated on the computer in front of him. His name was "Ryan." So I stood in front of him hoping he'd be able to help me. He did the EXACT same thing. He hid behind his computer monitor and pretended like he didn't notice me. Still. I said nothing as Ryan continued staring at the screen intently. After even MORE time, he looks up and asks me if I have a return. Well... obviously. (Of course I didn't say that.) I confirmed that I did. He then looks over his shoulder looking for whoever and points to the already busy employee and tells me, "She'll be right with you." The phone then rings, and he chooses to occupy himself with a phone call. I think I was red in the face at this point lol. But I get in line behind the other gentleman who was being helped, and wait even longer to be attended for my simple return. Seems like only 1 person out of the 3 there was actually working. Great going Home Depot, I hope this was vivid enough to express my perspective. I'm just keepin' it a hunnid :)

Horrific customer service!...
I placed an online order for over 250bags of mulch and 20 bales of pine straw, payed $79 for delivery and had to wait a week for the first delivery slot.
Fast forward to the scheduled delivery date: Home Depot made zero attempt to try and deliver the goods on the scheduled date (after I had taken a day off work as the provided delivery window was an entire day (6am-8pm)). After phoning to find out where my goods were, I was first lied to - told they had attempted to deliver and no one was home (They had not). Then was told "sorry we're running late". I expected them to provide a later time slot that day, but instead was told "another few days to weeks, but we cant provide an updated delivery date". Apparently, they knew about the delays in advance but had not bothered to let me know. They did not care I had taken a day off work to receive their delivery, nor that they expected me to magically be available for some future delivery without them specifying a date.
Being frustrated at my local stores complete lack of professionalism and ZERO Customer Service, I took the time to write a detailed email to Home Depot's corporate customer service email address, explaining what had happened and requesting someone to provide an updated delivery date asap. To my amazement I received an automated response saying their Customer Service mailbox is un-monitored and not to expect a response! - So... even HD corporate have no customer service! This company DO NOT deserve ANY customers what so ever!
I'm canceling my order and NEVER EVER shopping there again. Lowes get 100% of my business going forward.

I had a $.30 credit on my credit card. H.D. Took it. Their reason- they keep credits under $1.00...

Absolute worst customer service experience EVER in regards to delivery/install of a washer/dryer set

I want to share a horrible experience I had with Home Depot, in Moore Oklahoma. I am a retired Army combat disabled veteran currently acting as General Contractor to build a home for my wife and I.
In order to build my home I got a construction loan. My bank approved this loan February of this year. My bank requires me to write checks when making purchases rather than use any type of credit or debit card.
My purchase was almost $1,400.00. I wrote my check. My check was ran through Home Depot's check validating company telecheck, but was denied. I have never had a bad check in my life.
The cashier called telecheck and was saying the code was they gave his that maybe it was fraudulent purchase. By this time customers were backing up in the line and about 4 more Home depot employees gathered around. My wife was so embarrassed the walked out to go sit in the car. I felt so humiliated and felt as though I was being sized up as a criminal.
I left the the store completely ashamed, I called Telecheck and the customer service rep stated the reason was the newness of the account and had not written any checks through them and suggested I write a check for a lessor amount. I called Home Depot customer care to complain and was told it wasn't their problem to deal with Telecheck, and was even rude to me when I told how it make me feel (politely). I asked to speak to a supervisor or someone with decision making authority, and they transferred me to Telecheck. Why would they do that when I went to Home Depot to make my purchases, not Telecheck. I went back 4 days later and tried to make a purchase totaling just over $300.00, guess what it was denied too. I will never shop there again, maybe my experience might influence you to consider to shop elsewhere, maybe even their competitor. I'm including links to other bad telecheck experiences at Home Depot, there were many more.
https://telecheck.pissedconsumer.com/check-declined-at-home-depot**************.html
https://www.complaintsboard.com/complaints/telecheck-c*******.html
https://www.consumeraffairs.com/news/telecheck-code-3-denying-checks-despite-sufficient-funds-*******.html
https://www.consumeraffairs.com/debt/telecheck.html

On June 26/17 I simply went to the home depo to purchase plant stands, confirmed by the web site pick up at store only.

Sounds simple right? I attended the Home Depo store at dufferin and steeles after confirming by telephone the plant stands where in stock and 4 units where available.

To my surprise they informed me there was NO stock of the plant stands article *******899, I then inquired at customer service, there response we screwed up sorry. I asked them to please check the other stores and confirm if I could get the plant stands at another store?

Home Depo confirmed by telephone that the Major Mac and 400 Hwy location had the plant stands in stock and I was advised to pick them up there.

After traveling 30 minutes in traffic I arrived at the major Mac and 400 Hwy location only to be told there was NO plant stands in stock, the other store has inforormed you incorrectly sorry.

After inquires with 4 separate staff associates they also said we have no stock? I asked if they could check the inventory, there response no we don't have this item on the floor and there is No stock.

Totally frustrated I started looking on the storage shelves and wondered why nobody could or would check the boxes in the overhead racks.?

Finally I met an associate named Jeff Price from the flooring department not the Garden Centre, he said ok let me try and help you.

30 minutes later Jeff Price went thru the inventory and found the plant stands, wow what an amazing guy, he was the only Home Depo employee to do his job correctly and was totally from another department.

Please give this employee Jeff Price a raise he was the only person employed at your store willing to do his job and provide customer service.

I bet Home Depo will totally ignore my review let's see what occurs, stay tuned for updates.

Yours Truly

Mark Warsh
*******@hotmail.com

What I thought would be one of my simplest summer (August) home projects tuned out to be a continual nightmare as of today. This nightmare started with G. S flooring contracted by Home-depot to install a simple vinyl floor which I was charged $1300 (Instillation). The 1st photo below is day one of the disaster flooring job by home depot and G. S flooring (Beautiful hum). WAIT!. Next photo is the vinyl flooring that was cut to short and glue was used to help with the breathing (per G. S Installer) not to mention it is by the entrance way where everyone that enters can see the flooring is cut to short except G. S flooring installers. WAIT!. Week two... the glue used to hold the vinyl in place is not holding, therefore the ($2400) flooring job is rising off the floor. WAIT! As we can see the glue is totally not sticking. OH yes the cemented area that was already cemented is what Home-depot & G. S charged me $437.00 (what they call Leveling 250ft). Which clealy not 250ft. I measured 37inches = 3 feet 1 inch ($437.00). This job was started in late August it is now November and I am still waiting for this job to be reinstall by the same contractors which lied about the measurements and installed this horror of a flooring. (G. S). It is clearly Home-Depot does not honor customer satisfaction nor are they screening these contractor. I would have been better off using a contractor from Angie's list and going to Lowes' or Menards' for materials. As I said it is now November in Chicago and getting colder and I am still waiting for a job to be completed from August. This nightmare is not over. I am still waiting...