Home Depot Reviews Summary
Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
The prices are reasonable, sometimes very good. Their policies are excellent. Their customer support is excellent. Only issues: The local store does not stock parts and construction items as well as Lowes does. If HD has it in stock and prices is competive, I have reason to buy elsewhere.
They have a nice large selection of standard quality construction and household materials and pretty good lumber. Even some of their generic items are pretty good. They also have some higher quality stuff available. The prices are usually not too bad either. Customer service is good, always someone available to help. Returns are quick and painless.
Home Depot carries everything under one roof for your housing needs. The employees are very friendly and willing to help with whatever questions you may have.
Top quality service. Whenever I visit Home Depot, the sales reps always ensure I know where to look and help me out with basic questions on the various projects that I do.
I have been doing some light remodeling. HomeDepot, had the expertise and the materials to really explain and help me out through my remodeling needs A big thanks to them.
Really good customer service, plenty of materials, fantastic deals. I love Home Depots.
Great place for DIY needs. Makes starting projects worthwhile.
I absolutely love coming to Home Depot. The staff is always friendly, and there is always plenty of products to choose from. I use this place for all of my home projects.
I enjoy coming to Home Depot, it has fantastic products for all of your home needs. I am re-doing a bathroom and Home Depot has absolutely everything I need.
Like the other big box store they have stuff you will always need
Plus no military discount also not like lowe's and ace hardware only would shop here if no other choice! Plus the shop don't look clean and the inside need a more comfortable feeling when you inside! Plus there plant's seem always die in a short time while lowe's this isn't true and I don't work at all!
I love HomeDepot for its wide selection of hardware, tools and anything else needed for home improvement. My last order arrived timely and in good condition. The only thing I don't like is that not all products qualify for free shipping even though the order is over $49.
Feb 26 Purchased refrigerator online for our FL vacation condo. Needed it right away but they are not Lowe's, so it was over a 9 day wait. Told the guy who called to set up delivery, Condo office opens at 8am. March 5th. Yes ma'am, we will be sure to tell the driver.
Of course, they show up at 7:30am & I told the driver to go directly to our condo, that I now had to arrange for the guests to let him in since no one can understand 8:00am when office opens to issue a key. Instead, he acted as if he could care less. Duh, I am just the driver, I don't no nuttin. He ended up going to the office, and then leaving and placing the blame on me that the office was not open. I called for them to return but of course, NO ma'am. You will have to wait another week! I said just cancel the order. Still NO refund and it is March 21st! Filed with Better Business Bureau. Getting the run around and nothing but lies. Will never, ever buy from Home Depot again. A small portion of our payment was by gift card. You would think that after being treated like this, that they would issue the total refund to our credit card. NO ma'am, we have to send another card in the mail to you. UGH
AND called Lowe's that same Saturday March 5th, they delivered exact same refrigerator, for LESS, the next day Sunday, March 6th. Best service so DON'T BOTHER WITH NO SERVICE HOME DEPOT
Hard to get good help. They have good prices, and some good brands, don't expect an expert opinion when you do find someone to help you. Best to know what you want before entering the doors.
I do lot of shopping from them. They may not be cheapest.
No one has a better customer service, care n guidance than them. Return policy is excellent. Staff is friendly a least at my place in bolton Ontario
We buy a lot and love to shop here because they have such a great selection
Was at the fairfax store in VA looking for LED light fixture, store out of it and the person managing it said he couldn't order it on line! I ordered it myself under 10 minutes while the guy just walked away! It will be delivered in 3 days!
About the business
Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members