I opted for a. 95 trial for one record, then they added other services and said I siggned up for them. I called same day of trial and cancelled. Guess what, they only cancelled 1 of the services I signed up for. I thought I only signed up for 1 service? Anyway, month later, charge comes through. I called and said I cancelled the service. They said you only canceled the one service, the other was still active! I never signed up for other services! I was so unhappy with the trial I canceled same day, why would I want other services that don't deliver? If I called to cancel, it was for anything and everything that should be in their record. I feel bad fo all the people who get charged after the free trial is cancelled. If anyone is interested in a class action suite against this company, please comment below. If we get enough people, they will have to stop these deceptive practices!
Dear John,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way. Please feel free to contact us at 888-906-0850 if you have any questions or concerns regarding this matter.
Sincerely,
Spokeo