Home Depot Reviews Summary
Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Quick ship, good prices and excellent customer service. Like the ship to store option.
It doesn't matter which Home Depot store I shop it, all the employees are friendly and helpful. It is really refreshing to see this company wide. They usually have the best prices too. If they are just a bit higher, I will still shop from there because I want to support a store I believe in.
Love, love, love the HomeDepot and its friendly staff. Just amazed that every time I go (except maybe on a busy weekend), folks are always there asking me if I need any help. And you know what? Sometimes I do... Really nice place to get the stuff I need..
A little pricey but justified by their quality of merchandise and their employee's knowledge.
It's not the only hardware and building store I go to because they aren't close, but I like to do business with them.
Love the website. Easy to navigate. Many reviews of products which is very helpful. I never shop there without checking the online reviews.
I can never find anything at Home Depot, but someone is always there to help.
I bought a fridge that ended up looking hideous and asked to return it. I was told no. Home Depot has the right to refuse any return. According to the Ian at the Watertown MA Home Depot they will NEVER accept a return of appliances.
I can spend hours just walking around this super store
But sometimes I do order online from HD and it is smooth and seamless
Could not return items left over from my house renovation. I spent over $60,000 in this Home Depot. When I had items left over I wanted to return them. I will NOT keep 100 receipts or more and dig through them so i just took the left over items for a return. They denied my return as TRE reported a suspicious return. Read all about the TRE as many people have been denied as I was. Funny thing is that I ordered several special order sliding doors for about $10,000. One was returned as it was not made according to the building code so the city inspector rejected it. Well they returned 2 orders to my card by mistake. I received a call the next day from Home depot asking me to come in and pay again for a door that they returned money to my credit card. Their return process takes 7 business days so they wanted me to pay again from my own money before I received a refund. I did not realize they made a mistake, but after looking at the return receipt i verified they did. Well, I am honest so I went to Home Depot and returned $1,800. Again that is before even I got the return on my credit card. Now I was denied a return for a total of $404.00? Stupid me... Should have never returned anything to them. I will never shop in Home Depot again and I will tell all my friends how home depot treated my for my honesty and for me spending there over $60,000. I will be a Lowe's customer from now on and my foot will never enter Home Depot again. Stay away from this business as they DO NOT appreciate you at all!
Great staff! They go above and beyond to be helpful. Great store! I can find what I need when I need it. A pleasure shopping there. This store is neat and tidy. Prices are very reasonable. Proudly a HomeDepot supporter. You will NOT be sorry shopping at HomeDepot.
Excellent prices, liberal return policy, friendly and helpful staff. And they are known for treating their employees well.
One note of caution: Unless their delivery service has changed, you may wait a week or more for your order which is literally sitting fifteen miles from you.
I've had many great experiences at Home Depot. They have everything, which is good, but also a bit overwhelming. I've rented a carpet cleaner a few times and they are very helpful in that dept. I don't always find assistance in the regular store isles. If yuo already know what you want, ordering online is awesome. Same great prices and they deliver to your house or local HD store.
I always find Lowes to be overall cheaper on the same items. Usually Lowes gets my business, if not Home Depot works. I think Lowes needs more employees and Home Depot. No one ever seems around when you need them!
HOME DEPOT, I do not recommend Home Depot. The Staff are NASTY. Their products are terrible and they do not offer discounts.
Price are good however you can not always fine some one to help you when you net it.
Pretty good place to shop for home construction needs.
Home Depot is a cavernous place. And even if though they have forty employees walking around there good luck finding one. Other than that they have most things you need so there is that.
Always buy my tools here and not at the other guys. You should always buy an extended warranty if you plan on using all summer to build with. I have had two drills go out on me but thanks to me buying the warranty they replaced them with no problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members