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Home Cinema Center

How would you rate Home Cinema Center?
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New York
1 review
21 helpful votes
Follow Francine h.
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My husband is a big/tall man (6' 2" and weighs around 265 lbs), so I was skeptical about ordering these beings no weight capacity limit was shown and the size of the recliners were a bit smaller than the Lazy Boys they would be replacing.

After reading many "great" online reviews about them, I decided to take the chance and purchase two of the manual recliners (without the extension seat or wedge).

Both my husband and I couldn't be more pleased with the quality (very well made)and comfort of these recliners! He can sit very comfortably in them even when his legs are outstretched. I LOVE them because they really support my lower back and neck (which were injured in a vehicle accident years ago), and the fact that I can sit in them for long periods of time without ever feeling uncomfortable!

We were also very satisfied with Home Cinema Centers customer service and the delivery company they use for shipping! Great shopping experience!

Date of experience: June 6, 2012
Sweden
1 review
2 helpful votes
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This was an excellent experience all around. They were the best price I could find. They also kept me up to date with my order via email.
Shipping company was perfect and delivered righ tto my room. My family loves the new sectional. Its so comfortable. I will definitely be using them again.

Thank you homecinemacenter

Date of experience: March 18, 2018
Florida
1 review
5 helpful votes
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Rude! Unprofessional
January 12, 2017

My husband and I bought our first home. So I called to insure the advertising we saw on the homecinemacenter.com was correct.
This was 1/12/17
1. Free Shipping
2. Free nightstand with bedroom set over 800.00
3. Buymore10 10% off if you spend over $5000. 00
(JERK lost out on a $9,500.00 sale.)-
That guy was so rude and unprofessional.
It was simple question like: What state are you all based out of?
How long for shipping? Product information?
Finally I asked for a manager or corporate number. The guy I assume his name is Mark is a idiot! He would not give me any information and he disconnected the call!

Date of experience: January 12, 2017
Texas
1 review
0 helpful votes
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Best Customer Service
April 19, 2019

HomeCInemaCenter is my go to when I need something. There are a lot of sites out there, but HCC has the best customer service, with the best items at great prices. I've ordered everything from bar stools to just recently a sectional. Everyhting arrives packaged so well and perfect condition!

Date of experience: April 17, 2019
Netherlands
1 review
0 helpful votes
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HCC has amazing deals on bedroom sets and some of the best I have found online. I have ordered 2 sets and they came in beautiful. Order arrived in faster than expected. Customer service has been a pleasure to deal with about all of my questions about shipping to product details. 5 Stars all the way!

Date of experience: April 11, 2022
Germany
1 review
0 helpful votes
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Perfect Delivery
June 4, 2022

I was able to purchase a table and chairs set. HCC had the item and it was was significantly discounted. The items arrived in
Great shape and I am very happy with my purchase. My sales rep, Lisa, was extremely helpful in the ordering process and she followed up for me when I had questions.

The delivery was crew was excellent and put the table set exactly where we requested. Notification was a few days before delivery and we would not be happier with the entire process. Thank you so much!

Date of experience: June 2, 2022
North Carolina
1 review
1 helpful vote
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Love shopping here!
October 13, 2016

The hall tree, coffee table, cubbies with hooks, over door hooks -- so far everything we've gotten via HCC has been as described. We spend quite a lot on HCC staff time getting answers (is this furniture solid wood, what wood exactly, what is the weight limit on this chair or that love seat, how are returns handled, etc. etc, etc) with the result that we have never had to use their generous return policy. We will get more things here for sure.

Date of experience: October 12, 2016
Romania
1 review
1 helpful vote
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Beautiful Furniture
August 2, 2019

HomeCinemaCenter was super easy and very convenient! We looked at places like Ashley and were saw great pieces of furniture but were way overpriced. Ashley also charged some ridiculous fee for delivery. We started looking around google to see if we could find the same furniture online. We came across HCC and it sounded too good to be true: After we purchased the pieces we saw in-store, we were kept up to date on delivery, our price was significantly reduced from what we found local, and the pieces
Arrived earlier than expected. No scratches, no dings, no problems!

We were so happy we made another purchase for a couch since we were so far under budget with our
Table and entertainment center. This was awesome!

Date of experience: August 1, 2019
North Carolina
1 review
3 helpful votes
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Ordered bunk beds on December 7th as was told I would get before Christmas as this was a Santa gift for my 2 and 5 year olds. Was told 3 different times it will ship "tomorrow." After speaking to the same guy today (3 business days before Christmas) he was rude, acted as though he didn't care, could not guarantee delivery and hung up on us! Calls then went into voicemail! Had to file a payment claim with PayPal for a refund. Starting to think this company is bogus!

Date of experience: December 19, 2012
New Jersey
1 review
4 helpful votes
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Ordered a furniture, it was damaged. Called customer.er service and the guy on phone was extremely rude told me to send email. I think he one of the owners otherwise he wouldhve get fired long time ago. After I disputed charges they send me replacement piece. It took overall 1month tho resolve the issue.
A lot of positive reviews here and on Google are fake, that's how they got my business. Go someplace else or you will be like me waiting for a month to get you order right.

Date of experience: November 24, 2016
Netherlands
1 review
0 helpful votes
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Highly recommended
November 18, 2018

The service is impeccable. I was a little worried about buying such a big ticket item online. Mike and the team at homecinemacenter kept me informed every step of the way. I knew when the furniture left the warehouse. I had the phone number of the local delivery service accepting the furniture and was called about the delivery date. The delivery itself was awesome. They unwrapped, took tags off and placed the furniture exactly where I wanted it. I've already recommended them to friends.

Date of experience: November 16, 2018
Luxembourg
1 review
1 helpful vote
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Exceptional Quality
October 7, 2021

I've purchased a few pieces of furniture through HCC and have been completely satisfied with the quality, service, and fast shipping time. I have yet to be disappointed.

Great place, and I'm glad I found it online. My last purchase was a bedroom set which all arrived on time and in beautiful condition. Very happy with our selection and the quality of the bedroom set.

Date of experience: October 6, 2021
South Carolina
2 reviews
0 helpful votes
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I recently ordered a bedroom set. A few days later it arrived on my doorstep. I contacted HCC which was a pleasant experience. I requested they send me instructions, which they did in just a few minutes.

The set is beautiful, and we are very happy with our
Purchase.

What an outstanding experience

Date of experience: December 14, 2016
Netherlands
1 review
0 helpful votes
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Stellar Service
March 13, 2019

I recently purchased a living room set with HomeCinemaCenter and the customer service was stellar! I worked with customer representative Amanda and she resolved an issue with my contact information expediently and professionally. I would strongly suggest Home Cinema Center to anyone looking to purchase new furniture. The delivery crew was absolutely amazing!

Date of experience: March 12, 2019
North Carolina
2 reviews
3 helpful votes
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Bought a $2200 living room set, Sofa came damaged, Shipper and I both took pictures of the damage (box was shredded as was the corner of the couch, underneath).
Immediately called HCC. They indicated that, since I didn't follow directions (by notating the damage on the delivery receipt) there wasn't anything they could do. No empathy. No trying to resolve even though the shipper had proof at delivery the couch was damaged.
In the process of having my credit card company get involved to reverse the charges. In the meantime, charging them $50/day storage fee until they pick up their damaged stuff.

Date of experience: March 16, 2023
Bulgaria
1 review
4 helpful votes
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Huge Selection
February 4, 2019

During that last few months I have purchased a number of items (media console, console table, popcorn machine, some artwork) from HomeCinemaCenter. I have all of the products to be of very good quality, and their Customer Service has been excellent.

Date of experience: February 3, 2019
Indiana
1 review
1 helpful vote
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Still waiting on my bed to ship. Status has said its processing, when I called to check the status of the order, they were very rude told me they could not help me and to check the website and then hung up on me. Don't buy from this company

Date of experience: March 4, 2023
Texas
1 review
1 helpful vote
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I would never buy furniture online until I discovered Home CInema Center. I found exactly what I was looking for on their site, and it was by far the best price anywhere.
Customer service was greatly helpful. I've already recommended homecinemacenter.com to friends who are looking for furniture and hadn't considered buying furniture online.

I see reviews for other stores complaining that it took two months to receive their furniture. Not here., I received my furniture in just a week. Thats amazing considering how big it is and shippng across country. Thank you!

Date of experience: February 15, 2018
Connecticut
1 review
4 helpful votes
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Very poor customer service. I reported damage upon receipt of the bedroom suite I ordered. The delivery driver noted on the Packing list that the one piece (dresser) had been compromised and the side was gouged. I took pictures with my phone since neither of us had a camera handy. These pictures showed the damage well enough to ascertain the dresser surely didn't arrive in excellent condition. I was told to take more pictures, of the whole dresser... with what? My phone? I told them I don't have a camera so now I need to go buy a camera and I best hurry up if I'm going to make their deadline. I told them they can come take all the pictures they need, just contact me first. Now I'm being told if I file claim they will sue me with a civil suite... now that's customer service! They're a scam.

Date of experience: October 11, 2016
Virginia
1 review
6 helpful votes
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I have shopped at homecinemacenter previously and have been impressed by the pricing, quality and selection of products and the quickness in delivering.

This is one of my favorite online retailers for my home improvement projects.

Date of experience: October 23, 2012

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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