I stumbled across this site looking for dinosaur pasta. I ended up ordering multiple items. They're all cheaply made as I expected, and the promo code I used did not work, even though it said it was applied. Customer service was less than helpful. I can't say that I will order from here again. I'm used to Amazon that fixes any possible issue you may have.
I bought a supply of disposable razors from Hollar and expected that if called itself a razor it would be able to shave reasonably well. These were 5 razors per $1.00 pack and in order to avoid shipping, I went ahead and bought 25 packs. To my shock, upon first trying this razor, made the literally painful discovery that it does not shave. It pulls! It jerks along shearing off about one out of every 10 whiskers while securely grabbing the other 9 and trying to pull out the entire follicle. I mean they even touted the Aloe Strip that further smooths shaving. Who adds an aloe strip to a razor that cannot cut a hair? Expect I will trash the remaining 124 razors.
Hi Bill — We're sorry for the inconvenience, and please rest assured that this is not the customer experience that we aim for. Would you be able to send us an email at support@hollar.com with the details of your order, please? We look forward to hearing from you, and seeing what we can do to make this right for you.
I have purchased from this site many times with no problems, but the last few times has not been good. They said 5-8 days, and took almost 2 weeks to even ship the order. Next order bought on 11-13 has not shipped yet. Purchased something else later in the day that my daughter wanted and needed the items by today, the 22, to take back as gifts in Afghanistan. Chatted with a rep who assured me the box would be here by today. Checked status: Processing! These are advent calendars that will be useless because they will take a month to get there if I ship them I am finished with Hollar.
We're sorry to hear that your orders did not arrive in our usual timeframe. This is definitely not the usual timeframe that we have, and please rest assured that we are working to address this. Please send us a note at support@hollar.com, or at facebook.com/shophollar with more details, and we'll see what we can do for your orders.
I'd give it zero stars if I could.
It was at first a site that seemed legitimate and went downhill from there. My first orders arrived on time and customer service was good when there was an issue.
Then they began adding different sellers to their site that had separate shipping costs that were very high. You'd have to be certain to click the Hollar only button and look carefully in your cart before purchasing because they try to hide the others at the very bottom of the page.
They also advertise store credit for referring friends but do not honor that credit but your associates will receive daily, yes daily, spam emails from them. That part was embarrassing and regretful.
My last and final order with them never even arrived. I waited and waited. I tried contacting them but was ignored. I did contact my credit card company.
DO NOT order from this company. Even if your first few orders are fine, there will likely soon be problems. I've read other reviews with similar issues I've had.
We're sorry to hear about your experience, Tonya! You can send us an email to support@hollar.com or direct message us on Facebook: www.facebook.com/shophollar. If this doesn't work, please give us a call at 888-682-5119 Monday through Friday, 7am-4pm PST and we'll be happy to help!
Made order on 12/3 shipping said would be here on 12/13. This was a Christmas present. Have reached out to them multiple times no results no product no tracking number that is actually moving. Now it is 12/20 17 days! And still nothing. They will take your money and give you nothing!
We're sorry to that you did not receive your product yet, Nicci! You can send us an email to support@hollar.com or direct message us on Facebook: www.facebook.com/shophollar. If this doesn't work, please give us a call at 888-682-5119 Monday through Friday, 7am-4pm PST and we'll be happy to help!
I order Bee casino played playing cards and had a great experience throughout they did. It steal all my money the cards were exactly what they were advertised to be in great condition I would like to add! Great handling for magic tricks at definitely the right price. I also couldn't find these anywhere else! I entered my email wrong. I didn't realize this so I thought there was an issue I contacted support and they assisted me and got my account straight. Awesome so far and this is my first and definitely not my last purchase with hollar.
Thanks for sharing your wonderful Hollar experience with us, Troy! If you have any suggestions for a 5-star Hollar experience, we're all ears at support@hollar.com. We love hearing from our awesome customers!
Hollar isn't the same they use to be amazing had such good deals and sales, there's not and much stuff, they don't add new things as often, and most of the stuff I can get at 5 below. Some of the items are over priced. Shipping use to be free if you spent 19$ now it's 35$ some. Wish it would go back to the way it was in December
To sum it up, I just sent them this email...
To Whom It May Concern,
Back in November, I order a few items from your company. I am a regular, loyal customer who has purchased many items in the past. I have recommended you to friends, family and co-workers. With this last order, I was missing the "Light Up Love Box". I immediately called customer service and was told it would be shipped out right away. Two weeks later I received this "Love" box. As you can see from the attached photo, it is clearly defective and would serve no purpose as it is not even a word. I am extremely unhappy with my last experience with Hollar and very disappointed. I have never had an issue shopping with you in the past and after all of this I am not sure if I ever will again. Please kindly refund my $5.00 and take me off of your email list.
Thank You and Have a Wonderful Holiday,
We're so happy that you gave us a try, Gabrielle—even happier that you are satisfied with you Hollar items! Hope you're having a great day!
One item I bought (the most expensive one actually) was a set of 6 rainbow skull shot glasses, and three of them arrived shattered. The blue one was a real disappointment because that was going to be for my partner who loves blue, and the purple one for my sister. The box also was crushed on the side, with very little cushioning inside. Other than that, the shipping was pretty fast, and most of the items I bought were as expected. Might buy non-fragile items from them in the future.
Update: In response, they gave me $5 store credit (the value of the item), which I never got to use because
A. You still need $10 pre-shipping to check out, so I'd have to spend $5 MORE of my money to use the $5 store credit
B. It expired in like a week
Plus, they no longer had the shot glasses I wanted.
Hi Tyler— We're sorry to hear about what happened. We have sent you a private message in regards to this concern. We hope this helps. Have a wonderful day!
Got some nail polish from this site. Great prices, had a little trouble checking out but otherwise no hassles. Products were delivered on time and i could track it. They were in perfect condition. Overall a great online shopping destination!
Hi Divya — Thank you for sharing your experience with us. We're so glad that we could delight you with our service. Thanks for all the love and support!
My order went through smoothly, was shipped quickly, and arrived reasonably fast (6 days between placing the order and receiving it), and nothing was broken, even a set of porcelain cups I ordered that had terrible reviews across the internet for apparently frequently arriving broken. I took a chance on the cups fully expecting them to not make the journey from their own reviews and Hollar's poor shipping reviews, but they were packaged securely and in perfect condition. Maybe Hollar has made some improvements recently. Looking forward to shopping there again
Awesome! Thank you for sharing, Melissa. Great to hear you had such a great experience! We love hearing great stories about our products, services, etc. So happy to have you be part of the Hollar family. Have a wonderful day!
I have bought several times from this website and i haven't had a problem yet. This sites helps me wit everyday needs and also toys for the kids at my work. They have great customer service. Very fast shipping. Will definitely be using them again!
Thank you for taking the time to share your delight with Hollar, Amber! We love knowing that we're able to help you with your daily life, and joy. We hope you always enjoy shopping with us!
I have placed about 15 orders from this site and I have had a few errors but they immediately fixed it within 24 hours of me sending an email. Fantastic customer service and products are great as well.
Thanks for the shout-out, Cortney! We strive our best to make our customers' Hollar experience unforgettable.
I look daily on your app or web site. I have almost all my Christmas Shopping done and it's JUNE! I do wish you would add a little more size detail to the descriptions for certain items. You have awesome customer service as well!
Thanks for showing us some Hollar love, Crystal! We’re so happy that we could help you check off your Christmas list. Happy shopping!
I ordered two digital downloads a week ago. Instead of emailing me the activation codes, they need to send them via USPS. As of right now it's been one week and it still hasn't shipped. 7-10 for it to even leave their facility is ridiculous for anything, let alone an envelope with information that could have easily been emailed to me.
Hi Eric — We're sorry to hear about what happened. We have sent you a DM with regards to this concern. Kindly check your inbox. Have a great day!
I ordered two items. Items were not shipped until a week later and once they were waiting at facilities, they did not move for another 48 hours. Overall, delivery took almost 2 weeks. However, the products were as described and of good quality. One of the items was brand designer and $10 less than priced online at Target. I will shop with Hollar again, but never if I need my items in a timely fashion. If you can wait longer for your product then this site is worth the patience. Especially with free shipping for your first buy.
Hi Lori — Glad to know that you have received the package. We're sorry to hear that it took longer for us to send out your package. We're currently working with our shipping time frame and we are doing our best to deliver your order ASAP. We hope this helps and have a great day!
I have ordered quiet a lot from you and only had a problem once. Orders are always packed well. Never received anything broke. Once my order got lost in processing and took over a week to process. Other than that its been great.
Thank you so much for sharing, Mary. All that starts well, ends well. Have a wonderful day!
Great deals and fast multi-order shipping. Very disappointed to see the business go. Had given many as Christmas, birthday gifts & used for my dog grooming business. Thought I'd review 5 stars due to a great company.
I have ordered twice from Hollar and was very satisfied each time. Nothing broken, very well packed, average delivery time, and items as expected. Yes, it is ike a dollar store, but much better than the ones we have in my town!
Great to hear you had such a great experience with us, Anne! We love hearing great stories about our products, services, etc. So happy to have you be part of the Hollar family!
People ask me, "Where did to get that?" and I say "Hollar, my new favorite store." So much fun to shop at! The low prices make shopping fun. The variety of products is impressive. Customer service is wonderful. My mail lady laughs at how often that big orange box has my name in it. Serious savings; great fun!
Answer: Depends on where you're located, I think, but being in CA which is where the company also ships from, I've received my orders in as little as 3-4 business days ;). Really pleased with them so far!
Answer: Hi Nora! The standard shipping timeframe is 5 - 8 business days (Monday - Friday, excluding Holidays) from the order date. All orders are shipped from our Cincinnati, OH warehouse.
Answer: After the order is placed, the expected delivery time is 5 - 8 business days (Monday - Friday, excluding Holidays) and we ship from our Cincinnati, OH warehouse. Hope this helps!
Answer: Great question! Hollar is not exclusively for use on the app for smartphones. You can also check Hollar out using a desktop, or mobile browser. The site is at https://www.hollar.com/. Happy shopping!
Answer: Unfortunately from my experience you can expect to wait 14 days or longer
Answer: We're sorry for the inconvenience, and we thank you for contacting us about this, Melinda. Would you be able to send us an email at support@hollar.com with more details, please? We look forward to hearing from you!
Answer: We're sorry to hear that you've received an incomplete package, Julie. Please send us an email at support@hollar.com with your order number, as well as the name of the missing item. We look forward to improving your Hollar experience!
Answer: Thanks for asking your question, Craig! If ever unsatisfied with any of our products, please contact our Hollar Support team at (888) 682-5119 or email us at support@hollar.com (Monday - Friday, 7 am - 4 pm PST, excluding Holidays), and one of our team members would be happy to go over options with you. Hope this helps!
Answer: Great question, Emily! We're an LA-based online dollar store, and you can check us out on our official, verified Facebook page (facebook.com/shophollar), and on our BBB page as well (https://www.bbb.org/us/ca/los-angeles/profile/online-retailer/hollar-inc-1216-418420). Hope this helps you!
Hollar has a rating of 3.5 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hollar most frequently mention customer service, free shipping and great deals. Hollar ranks 705th among Discount Shopping sites.
We're sorry to hear about these inconveniences, and please rest assured that this is not the customer experience that we aim for. We would like to see what we can do, so would you be able to send us an email to support@hollar.com, please? We look forward to hearing from you!