Hollar

I am posting my DM through Facebook I had with HOLLAR concerning a problem with my order as a followup to my previous of this business here. After posting a negative review on their Facebook page which seems to have disappeared they asked me to DM them which I did. Note that it also took 2 days just to get this little bit done with them.

(Me) Go ahead and look through the matter PayPal had to resolve for me since 3 emails to you folks produced diddly

(Hollar) Hi Robert We apologized for this inconvenince. Can you please provide your email address or order number? Looking forward to your reply

*** I responded with order # and my email

(Hollar) Thank you for providing your order number. One moment please while we look into it.
We've found your order. Can you pleas provide the name of the item that doesn't work? We're always happy to help!

(Me) sure please note this will now be the 4th time I have provided you folks with this information
Manicure Drying Machine
*******-00

(Hollar) We've checked the availability of the item. The item is available in stock. Would you opt out for a reshipment, refund to your account or a credit to your Hollar account? We're always happy to help!

(Me) PayPal has taken care of that for me, are you folks not aware of that? I disputed the charge for the item since you folks failed to respond to my 3 separate emails requesting help and PayPal ruled in my favor. After waiting 10 days for you folks to address my issue.

(PayPal) Hello Robert Hogan,

We reviewed the information regarding the claim below and have decided the case in your favor.

Weve issued a refund to your PayPal Credit account for the disputed amount as well as any interest and fees related to the transaction. Please allow up to 5 days for this refund to be reflected on your account.

This claim is now closed. We are truly sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this claim.

(Hollar) Thank you for informing us, Robert. We're really sorry about what happened. Please send us a direct message on Facebook if you have any other concern in the future. Have a wonderful day!

****
Needless to say I will never do business with Hollar again.

I understand "free shipping" is usually a slower process, but I didn't expect Pony Express.

I placed an order 2/12/17 for over $100's worth of products. The order was processed the 13th, however, from that point on, the method of shipping becomes pathetic.

The package has sat in several shipping centers, sometimes for days. The delivery was to be between 2/17 and 2/21. It is now 2/23 and my package is still sitting where it was on the 19th, in NJ.

If this is how the shipping carrier Hollar chooses to use handles packages, then perhaps, Hollar should find a new method. As a result, I WILL NOT be ordering from this company again.

2/19/2017 05:05 PM Electronic Shipping Sent to USPS
2/19/2017 04:33 PM In transit Elizabeth, NJ *******
2/19/2017 04:25 PM In transit Elizabeth, NJ *******
2/19/2017 09:24 AM In transit Elizabeth, NJ *******
2/17/2017 12:40 PM In transit Fishers, IN *******
2/15/2017 04:34 PM In transit Sparks, NV *******
2/15/2017 03:03 AM In transit COMMERCE, CA *******
2/13/2017 06:42 PM Arrived at Shipping Facility COMMERCE, CA ******* 2/13/2017 04:15 PM Electronic Shipping Info Received Commerce, CA *******

I adore Hollar. The hassle is worth the rewards, to me. Yes, outside vendors ask a lot for shipping, but fortunately there's a box you can check to show you Hollar items only. Prices fluctuate and it appears to be according to demand, so if an item is more than you want to pay for it, watch it and the price will eventually go down. Shipping was awful this past Christmas, but that really was to be expected - almost all popular online stores go through a sudden influx of orders, and USPS also has a time of it delivering them all.

However, other than peak times like Christmas, my orders typically arrive within a week. That's quick enough to make Hollar useful for ordering a lot of general day-to-day items, and Hollar is cheap enough to make those purchases worth the wait. I did have one item I needed to return because it was stitched wrong. I sent a picture to customer service, and it took a few days for them to respond but when they did, they offered to replace it or credit my account for the money spent on it - no need to send it back, which I appreciated.

I also appreciate there are a lot of low priced items direct from China on their site because their shipping is less of a hassle than ordering direct from China. Hollar is like a hybrid - they ship within the USA but most of their items are from China, so if you look at them like they're a Chinese website, it brings into focus what a good service they really run.

There is one thing I don't like about their website, but it may not be within their realm of control. Third party sellers will list clothes individually by its size instead of making one listing and having a drop down menu. In some ways I appreciate this because I can search "women's large" or whatever and come up with nothing but clothing in that size. However, I should not HAVE to do this. Third party vendors will also make multiple posts of the same item, which is annoying as well because it really clutters up the website. I do not want to scroll through 10 postings of the same shirt.

I would like to note though one thing Hollar is great about - ridiculously low prices on designer brands! I have bought SO much clothing there as a result, and even though it's usually from a third party vendor, the shipping is typically free.

I used to be hooked on Amazon Prime, but Hollar has quickly won me over from that. With pricing savvy and patience, you can save a ton of money with their store.