I ordered 2 products and paid for them. A week or so later i find out 1 of those products was sold out. Instead of contacting me i was given a refund which did not help me AT ALL. In the future if an item sells out it would be smarter not to sell the product also communication with customers is key to great success in a business!
I ordered my items a week ago. My order is still being processed. I've tried calling customer service to cancel the order because it's not going to get here in time for a birthday party. But everytime I call customer service I keep getting a dial tone. Can some one please help me with this. After this order is cancelled, or shipped NEVER again will I order from Hollar again.
Hey Ly — Our customer support team can be reached at 888-682-5119. Our hours are Monday - Friday | 7:00am - 4:00pm PT. You can also send us an email at support@hollar.com. We’d be happy to help you with your order.
I was introduced to your site through you tube. The first time free shipping was great, and also the 2 dollar discount, all wonderful ideas. Since then I look every day to see what's new. I have made multiple purchases and I'm very pleased with your company and my shopping experience.
Awww! Thank you so much for sharing, AnnaMarie. We’re always adding new deals, so we hope to see you soon! Have a great day!
I can't say enough good things about Hollar. There are so many good bargains. Customer service is great. New items almost daily. I have found (and ordered) so many unique things. Check the sight often or you might miss out on a great bargain.
Oh gosh, Janice! You totally made our day! We're so glad that we could delight you with our service. Happy weekend!
I made my fifth purchase yesterday with Hollar, and wanted to share my experience. Whenever I have a spare five minutes, I like to check their app and website for their new deals every day to see what they have added, and immediately add items to my cart to save it. Sometimes the items do sell out, so they get removed from my cart, so that sucks, but ya snooze, ya lose, I guess.
Found fun stuff for myself and friends, whether it's a random gift giving day, or their birthdays. The box is also super fun, and brightens my day when I get back home and see it.
Wow! Great to hear you had such a great experience, Clara! We love hearing great stories about our products, services, etc. So happy to have you be part of the Hollar family!
Hollar is over all a pretty good service but often things arrive broken witch is very disappointing but the staff are quick to refund or send out replacements wish store credit lasted longer than is dose as well other than that pretty good though
Hi Amanda — Thank you for giving us a feedback! We're always looking for new ways to improve your shopping experience. We've relayed the helpful advice to our team. Have a great day!
I ordered a package on 6/27 and to date (7/12), it's still not here. My package was supposed to be here on 7/10. Hollar's package tracking says my local USPS has received it, but when I checked on the USPS website, it says it still hasn't shipped from its "partner carrier". This was my first time using Hollar and I really dished out $30, hopeful that they would be something great. Just a waste of time and money. Will not be ordering from them again, nor will I ever be recommending them. It's a shame. They showed so much promise. I guess the only people they'll deliver items to are people who they sponsor.
Hi Jamoni — We're sorry to hear about this experience. We've sent you a DM about your concern. Kindly check your inbox. Have a wonderful day!
There are always great wow deals and i'm always excited to see what new is available each day. I have gotten so many items for such great prices. Customer service is also very polite and helpful. I Absolutely love it!
Thank you for sharing this with us, Heather! We're so glad that we could delight you with our service. Thanks for all the love and support!
I did not like this site one bit. I am a usual shopper of wish.com and I love wish. I thought I would branch out and try hollar.com since I enjoyed their advertisements on television, however, I was very saddened by the low quality of items that sell. I brought a hand held mirror that turned out to have some sort of film on it and could not come off. Therefore, the mirror was perpetually filmy and unable to see in it.
Overall, the products displayed on the site, in my opinion are not that great. But things sell for a dollar or so. I guess you get what you pay for.
We apologize if you're not pleased with the items that you got. Your feedback will be brought up to the proper team.
My first experience with hollar was the best... The site was very well laid out and easy to use and the navigation was perfect... I ordered some Sesame Street caps on February 10,2017 and receive them on February 15,2017... The caps were of great quality... I love them... Life just doesn't get any better than this... Job well done Hollar... I will definitely be back... Thank you so much
Hi Dee— We are so happy you had such a positive experience and love your new caps! Thank you for sharing this with us. :)
I wanted to get digital copies of some Disney movies at a discount. Those worked fine and were a good deal. However to avoid shipping charges I bought some items to make the minimum order. All of these items were really cheap crap and I won't end up using them. I'll check every so often to see if they have new Disney movies and that's it.
Hi Nicole— We apologize for the damaged items you received. If you ever have issues, please send us an email or Facebook DM explaining your issue. I can promise you we will resolve the issue right away!
Received my order from Hollar.com today and was disappointed that some of the items were missing. When I spoke to the rep online, she said they had no record of me ordering one of the items, and that they had issued me a refund for the items they didn't have in stock. Not too happy about this. Will probably just stick with the local dollar store.
We're sorry to hear about your experience with your order. We would like to see what we can do to improve your experience. Please send us an email to support@hollar.com with the email address, or order number in question.
Lots of Hollar haters out there, but I'm certainly not one of them. Very happy with all of the items I purchased, out of the 42 items I ordered, I was only disappointed with one item, and I decided to keep it. I stay away from the "too good to be true" stuff and can tell which of them is going to look cheap. Even though the haters are saying it took forever to receive their orders, mine came a day earlier than expected. And I was able to track it the whole time with information that was frequently updated. Guess everyone is spoiled these days with amazon prime. -_- needless to say I just placed my second order and CAN NOT wait for it to arrive!
Wow! We're so thrilled to hear that your first order was a success, Jess! We will surely let the entire team know. Thank for your support!
Hollar has pretty good customer service, but sometimes they handle things differently depend on which person you deal with. But most of the time are pretty good.
However, the reason to give 3 stars is because it seems the ship out time always takes longer, sometimes has to wait several days to receive the ship out notice. I hope this can change it a way in the future.
Thank you for the feedback, Ben. We're so glad that we could delight you with our service. We're currently working on improving or shipping services. Rest assured update has been forwarded to our management. Have a great day!
I will never order from here again. 1. the prices of the items are not cheaper then target or walmart 2. If you want to return an item you have to pay a restock fee and pay for your own shipping.
NEVER AGAIN
Hi Cherry— If you’re not 100% satisfied with our products, please send our support team an email at support@hollar.com detailing why. I’m sure we can work together to find a solution!
I was skeptical when I placed my first order, but pleasantly surprised when it arrived. Since that time, I've place at least 6 orders in November for Christmas presents for co-workers. You can't beat the prices! I check on Amazon to compare and I can't believe that the same item on Amazon sells for triple the Hollar price. I want to tell Amazon shoppers to check out Hollar before placing an order for certain items. Shopping Hollar can be addictive as they are always adding new brand name items! I don't know why there are so many negative reviews. Yes, it does take longer to receive your order, but how many companies ship for free for as low as $25.00 an order? The products are really quality, and I think it's worth the wait for such great deals! They are a growing company, and I think they are selling faster than they had envisioned.
Wow thank you for your incredibly kind words, Cathy! We are so excited you gave Hollar a shot. As a company, we have a talented team that works hard to find the best brands at a happy wallet price.
My children claim I am an addict. I just cannot pass of the great deals and items that Hollar keeps adding! Out of MANY orders, I have only ever had a problem with one order and it was liquid spillage and they offered refund or replacement of available items immediately and then even gave me an extra credit on my account for the next time!
Wow this is amazing, Renee! Thanks for all the love and support! Have a wonderful weekend!
I bought a couple
Sets of glass containers for storing leftovers and I have to say I
T was a waste of money... the packing was terrible so some of the containers were chipped... really just another If It' s too good to be true It usually Is... just know It's dollar store quality and really not worth the money. I read some comments about slow shipping but mine was shipped pretty fast... just use some common sense...
We know that this is truly a disappointing experience for you, Jan and we are very sorry. We sent you a direct message for us to further help you.
I guess you get what you pay for. The items received from this company are very cheap and just junk. Don't waste your time and money your local dollar store has much better things. I should have known that the pictured items are descriptions were misleading.
We never like hearing that one of our customers is disappointed with us, Susan.We appreciate the feedback. We've relayed the helpful advice to our team. Have a wonderful day!
I am sorry but this is some bull crap. The stuff they sale is crap and over priced. You can buy this same stuff at your local dollar store withOUT shipping fees. Heck you can up on Amazon. People stop wasting money and making others rich!
We appreciate your feedback, Michelle. Our incredibly talented merchandising team scours the markets to get you the best values for the best price. Most of the items we have in our inventory are new, however, to get you the amazing deals you see, we may have a handful of refurbished items we will include a notation in the description box if the item is refurbished. We hope this helps!
Overview
Hollar has a rating of 3.5 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hollar most frequently mention customer service, free shipping and great deals. Hollar ranks 705th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your disappointment is certainly understandable, Margarita. We are constantly looking for ways to improve our service and we appreciate you bringing this to our attention. It’s important that our customers have an exceptional Hollar experience and we will do our best to make it right for every customer. Please rest assure that your experience has escalated to our management team and that we're doing everything we can in order to prevent this from happening again.