Hobby Lobby

I ordered Christmas tree lights from the website due to my local store not having the ones I wanted. Ordering was super easy and delivery was pretty quick. However, when I open my boxes of lights I've clearly been sent items that have been returned, which isn't a problem if they were of good quality. The lights were knotted to hell and had ******* twist ties I had to unwind. AND one set of lights didn't work. Completely dissatisfied. Not only will I have to return a box of lights but I have also spent 2+ hours untangling my lights and untwisting the pointless twist ties.

I went into the Waterloo, IA store today with a receipt and damaged merchandise. The balloon straw and the plastic wrap was missing but that shouldn't have prevented an exchange. I informed them the balloon column kit was defective as well. Most of the balloons either popped or were misshapen. They didn't care, the manager kept saying I can't resell that. My reply was you shouldn't it's defective! How rude.

How about a 10 item or less line! I needed some orange cones to caution around a hole made by the city until they fix it and have to wait in huge lines to buy 4 cones.

I have been a huge supporter of Hobby Lobby for years. I appreciate the Christian values they uphold. Recently, I had my first issue ever with a product there. I had bought a few sets of tumblers with lids to use as party favors, which I added a custom permanent vinyl print to. Well I never thought to check that the lids fit the tumblers, because I just expected them to fit. At the party, my guests discovered that 4 of the tumblers could not fit lids. We tried every single lid and none of them fit. So 4 of my guests had to leave without party favors, and I wasted my expensive vinyl on the design on the defective cups. When I reached out to customer service, they didn't seem to care at all that I had lost money, time, and had to deal with this frustration. They told me I had to go out of my way to return the product to a store (the nearest one is 30 minutes away from me). They also said they would not be providing any sort of compensation for the money, time, and sanity lost. I even suggested I bring the cups back for a refund (and to verify that the lids in fact don't fit), but letting me keep the cups, since they cannot do anything with them as they are defective and have my custom design on them already. They will not let me do that, nor will they provide me a $5 gift card or coupon as an apology and compensation for the money lost on the vinyl. They literally did nothing to make up for this huge headache, which really surprised and disappointed me. The customer service rep was very cold and uncaring and made no effort to try and help me. I expected so much more from a company I thought shared my values and cared about their customers.

My wife went in to hobby lobby on 8/24/23 to buy grime for photos,and had to use the restroom.
As she went in the restroom a female employee ran in on her to find my in the stall to use restroom.
Our daughter was outside waiting for her Mom to come out and a male employee came to her and ask" is that your boyfriend or your husband that went into the women's bathroom.
She told him no that is my mom!
As my wife came out the male and two women was telling ladies not to go in the restroom because a man was in there.
Management was not concerned at all about this.
NOTE:my wife is battling Brest cancer and has very little hair. This store is on max leggett road in Jacksonville Florida.
If you are fighting cancer do not go in not hobby lobby they will embarrass you and embarrass you family.

Hobby Lobby makes a habit of putting up signs with 50% Off or 66%Off all over the store and on displays with a large assortment of items but when you go to check out they charge you full price on the items that were on the display table. When caught doing this they say, "Oh that's not an item that is on sale."
Then why is there a sign in front of, or next to, it that says 50% Off?
Here's an idea, why not put these signs only near items that ARE on sale?
I think we all know why there are full priced items mixed in with the sale items and it's not unintentional.
Buyer beware...

Why, oh why are there long check-out lines at ONE overworked check-out person?...and most of them are so professional and courteous despite the poor management or corporate planning. Also, there are usually two or three check-out counters with only one of them in use, and if the lines get extremely long, which they always do, a poor overworked store manager who is doubtless not allowed to improve the check-out process, will call for an employee to open a second check-out line, always giving the excuse that they are short-staffed. Whether this is true or not, I don't know, but it doesn't address the central issue of a poor check-out process. Sometimes opening a second line results in people jockeying for position in the new line...not a pleasant sight. It would be SO EASY to have one line that feeds into all three counters like Marshall's, Kohl's, Joann, Michael's and other stores that have made check-out an easy process. There is NO REASON ON EARTH that Hobby Lobby couldn't do the same thing. This is one big reason why the satisfaction level is so low at HL. I can't imagine what their problem is...unless it is terrifically low morale at corporate and no one cares at all what happens to the company.

No longer do give 30%, 40%, 50% of everything only some holiday decorations and certain items. Buyer be where you can buy on Amazon cheaper.

Shipped took longer then expected cause of Covid-19 totally understandable. Received item with three broken pieces and missing the red piece for the dates on my chalkboard. Emailed with pictures to see what they were doing with items like this. Finally received an email after I sent 2, stating they are not taking products back right now but can do a refund if I provide information that they needed. So I gave all the information requested. Now we are on day 5 of no response or refund. Definitely disappointed cause I have heard great things about hobby lobby, but unfortunately I was not pleased at how they handled this.

Went to the Dixie store in Louisville today and as usual they only had one checkout lane open and 8 people in line. At least at Walmart you have the option of self checkout.

Employees at EVERY Hobby Lobby act miserable, as though they hate working there. We were trying to find 18 baseball T-Shirts for a dance performance today in Lincoln. Drove to Omaha and manager said they didn't have them two minutes before we found them. There weren't quite enough in the sizes needed, so I called the Lincoln Hobby Lobby, and waited on hold for 4 minutes for "wearable art dpt." She was the most helpful, but still sounded burnt out. Still not quite all we needed, so I called the LaVista location, and geeeez louise. ‍

The woman didn't even know the store carried T-shirts, much less baseball tees. She kept talking over me and I had to repeat the needed sizes and color several times. When I told her we needed 3 XL youth, she told me she doubted they carried XL youth.?! (YES they do) ‍. When she came back, she said there weren't any adult tees. I told her they were in a different location from the youth, and she said, "I know, I had someone check and we couldn't find any." ‍ So we decided to scrap the idea of $10 baseball tees (a total of 40 … or $400) and just go with Michael's red tees. Just ridiculous.

They REFUSE to put up actual signs at each isle so you can find, well, ANYTHING! They have PRICE TAGS for God sakes, no bar codes! And you may as well FORGET looking for something on their website….becuz it's COMPLETELY out of date, there's about a MILLIMETER of items on the site compared to what's actually in the store, and I've actually had one of their STUPID managers actually try and look up something on their site to see if they carry something? My JAW HIT THE GROUND! I was like…"you're not ACTUALLY attempting to look up something on your website to prove to me that you DONT carry something? Well OF COURSE it's not gonna be on the site! NOTHINGS on the site! So of COURSE you won't be able to find on the site! If you wanna return something, they don't give you that hard of a time, UNLESS the person or manager doesn't like you much or you piss them off! Because then they'll look through the return to see if there's ANY damage to the product, tiny scratch, missing parts, BUT, I've found COUNTLESS items, (specifically CLOCK KITS), sitting on the shelf, MISSING PARTS, AND THE BOX BEING TAPED TOGETHER, PROVING that it's a return (likely because ALL OF THEIR CLOCKS RUN SLOW!), Yet, there were MISSING CLOCK ARMS, MISSING NUTS, you name it, yet they throw them back on the shelf, because that company is GREEDY AS HELL! How can you have a store these days without being digital? PLUS hire the MOST INCOMPETENT store managers on the planet! They DO have good prices on canvas, HOWEVER, I actually witnessed canvas, one was 36"x48" for like $40, (Approx), but then the 34"x46" was like $70! This was APPROXIMATE prices! And I'm not positive of the sizes, but that gives you an idea of HOW THE IDIOT IN CHARGE OF PRICING SCREWS UP….Majorly! I mean, this person MUST BE FIRED! Who does that? Like, they had 2 2oz squeeze bottles for sale for $1.99, but then in a different place on the same isle, they had more 2oz squeeze bottles for sale for $2.99! NOT a different brand, NOT a different color or ANYTHING!? And this happens ALL THE TIME! And when you bring them up front to HOPEFULLY FIX the issue, or at LEAST bring it to their attention, enough to DO SOMETHING ABOUT IT! BUT, FORGET IT! They'll NEVER fix the problem! They just simply say, "we're not in charge of the prices!" And the issue REMAINS! It's like you're talking to a brick wall! They couldn't possibly care less what your issues are, even when I brought up 2 things of paint, same color, same brand, same size, yet one had a PRICE TAG of $6.99 on it, and the other one had $9.99 on it! I asked them HOW someone could make that kind of MISTAKE? She responded with "oh, it's because of the RECESSION"! I mean, it's one thing to raise your prices - dollar here, $2 there, but to RAISE THE PRICE OF A SMALL BOTTLE OF PAINT, (2 ounces), $3.00….THAT JUST PROVES THEIR TAKING FULL ADVANTAGE OF THE RECESSION, by RAISING PRICES on JUST certain things….and raising them RIDICULOUSLY HIGH, AND ONLY on things that were already OVERPRICED TO BEGIN WITH! I mean, we're talking about a 2 OUNCE PLASTIC JAR of "FOLK ART" PAINT, THAT IN OTHER STORES ARE A LOT CHEAPER! THEIR CANVASES ARE OFTEN 40% OFF, WHICH IS THE ONLY TIME PPL BUY THEM, BECAUSE THEYRE ALSO WAAAAAY OVERPRICED! AND AGAIN, SOME LARGER, (NON GALLERY WRAPPED CANVAS), are priced LOWER than SMALLER (NON GALLERY WRAPPED CANVAS)! The way they have them priced shows CLEARLY that the person in charge of pricing NEEDS TO BE FIRED! It's almost like they close their eyes, and do "EANIE-MEANIE-MINIE-MOE" to decide what prices go where! It's probably one of the owner's CHILDREN doing the prices….otherwise, HOW COULD THEY POSSIBLY STILL EMPLOY SOMEONE THAT STUPID?

So BE AWARE, WHEN you find something priced WAY WRONG as I've described, the manager WONT DO SQUAT!

When I do find something I need at Hobby Lobby the lines are nearly unbearable. Usually there are only two cashiers at any given time. This is a place where a lot of items need to be wrapped or are large and awkward which takes more time for each transaction. In the meantime there are other employees around who don't seem to have a purpose. I take this time to evaluate how necessary my purchase is and usually leave empty-handed.
Tip for the Day:
Train ALL employees on the register, make the customers HAPPY and make more MONEY!
You're welcome

I went to Hobby Lobby today, and promised myself that if it happened again, I would not patronize the store again. And...sure enough, it happened! I purchased a ceramic tray from a display area that said 50% off in large print atop the display. In much smaller print it said Wall Decor and listed several items. I intended to put the tray on a shelf with small flower pots on it. They didn't give me the 50% off because it wasn't "wall" decor. The tray cost $34.99! This is the 3rd time that I have fallen for their intentionally ambiguous advertising. It really bothers me that they care so little for their customers that they purposely try to trick them. With all of the Christian based merchandise, this is especially offensive. I returned everything in my order, a total of almost $70.00, I can't get back the 90 minutes I wasted. I won't be going back. I gave them 2 stars because their employees were very nice,

I am/was an employee of the distribution center. I was in Tulsa today and tried to use my employee discount@ 51st and Harvard location and was told without my check stub I couldn't use it. My pay is direct deposit first and foremost nor was ever told by anyone including where i usually use it in okc ok. I felt very discriminated against and literally resigned from the company. Try employing people who aren't racist

Hobby Lobby location in Englewood, CO.

I recently made a purchase at Hobby Lobby for a few Christmas projects. When I got home and looked at my receipt, I was immediately aware that I had been charged for an item that I DID NOT buy. I returned to the store today to get the situation corrected and receive a refund for that item for $7.99. The employee at the checkout was not permitted ti make that correction for me and called for the manager. When that manager, Kerri H., came to the register, she literally grabbed my receipt out of the cashiers hand and said, "Well we're going to look at the cameras", without even so much as looking at or addressing me at all. FIFTEEN MINUTES LATER, she came back to the register. Her first words were, "You bought a set of Christmas lights or an extension cord, right?" No, I did not. And again she said, You bought some Christmas lights or extension cord'. Again, I responded, "No, I did NOT buy either one of those things, nor do I need either one of those things". Kerri told me what else was on my receipt and said that "the camera showed me purchasing lights or extension cord". NO I DID NOT! Why was she accusing me?

Just exactly how many times do I have to answer her accusations, let alone be treated SO RUDELY for simply asking for my my money to be returned for an item I DID NOT PURCHASE? I am a VERY frequent customer of Hobby Lobby. Ever since Hobby Lobby discontinued their 40% coupon, I have noticed a drastic change, not only with lack of inventory and obvious lack of crowds of customers, but it is also very obvious to many customers that the staff is very unfriendly and outright rude to customers. Finding an employee willing to help you find something without watching their eyes roll to the back of their face is non-existent now. Hobby Lobby isn't the only game in town. There are several other crafting stores to spend my money at. I don't expect to be treated better than any other customer, but I DO insist on respect and professionalism, every step of the way. My personal experience today with Manager Kerri H. Was shamefully inappropriate.

I give 2 stars because forever in a day, this place will NEVER mark their aisles. It's common sense really. And so SIMPLE a task. I hate wandering aimlessly, looking for what I need.

I love the large variety at hobby lobby and also it has very good prices. They have a very reliable shipping service also

I've been apart of this company for 3 years and I do not like the discrimination against black people. The white people always take the good stuff and I always have to fight the old women for the good stuff. Like my butterfly planner I got just a while ago. If you are that old lady that I snatched it from. I really like the planner :). Also the fairies are very racially motivated. You guys expect me to buy only white fairies:? There are black fairies too yk. It's 2022 and you guys still don't have respect! That's not cute. I always have to say they are albino. I don't always want albino fairies. Sometimes I just want midnight black chocolate fairies. Big purr.

When I got my mirror part of it was broken. I call the online order department they fist said to take pictures and email them and I did. It took about 3 days for respond from them. Lobby hobby online said they couldn't see my emails so I resent the pictures again so I waited another 2days but I decided to call them before the third day and they said they still did not receive my emails of the picture of the mirror broken but anyways I will never ever buy anything from lobby hobby online bad service they never gave me back my mirror they wanted me to send it back which I think it was OK to do but I had to pay for the return it's a mess be careful you guys buy things online from lobby hobby I think they did it on purpose so they don't send me my mirror instead they offered to give me a 10% of my broken mirror and I did not get my full refund

I explained to the manger that the Cardstock Paper Isle was way too dark. I explained that it was important to be able to see the different shades of colors. The top of the shelving is filled with bins. She told me they needed to store the overflow in each isle and that it needed to stay in the same place. However, I pointed out that there were bins on the top that had nothing to do with paper. I suggested they swap something that didn't go that high so the light would be projecting down so we could see what we needed to purchase. She said no without looking or considering my request. This was not unreasonable considering we need to see what the specific colors we need for projects. I left feeling dismissed and clearly the customer service was lacking.

I used to love going to Hobby Lobby so much easily spending an hour or more going up and down their isles with big smiles on my face. It was a happy place for me but sadly it will no longer be a place where I'll be spending anymore of my money. I've easily dropped $100,$200 even $500 at times in spending sprees. Today after spending 50 bucks in the morning time and then an additional almost $300 with my husband in the evening due to a sale they were having and we had security called several times the cops were on line one several times. They also requested "LP" come to the front of the store. Well in the meantime we had gone to check out and paid for our stuff and I didn't think twice about the stuff said on loudspeaker in store because I wasn't doing anything wrong and when I went to leave the store with my bagged up items in my cart as my husband was at the register getting our PAID receipt handed to him the lp lady embarrassingly "blocked me" not allowing me to leave the store. She told me I wasn't allowed to leave the store until she sees the receipt and she had to literally check the receipt to make sure that all the items were on there it was humiliating and embarrassing and I will never step foot back in a hobby lobby again after that experience and I will be telling everybody I know about it and asking them to boycott hobby lobby as well I'm considering calling the news stations as well. I have never stolen anything from hobby lobby in my life, I am very angry at how I was treated after spending the money I spent there today. So it's sad that they do this sort of thing even after she knew we paid for everything she was still rude to us both we were very upset. I'm considering returning all I purchased for full refund as I don't want to support a store that has policies that are directed towards innocent people trying to financially support their business. What's ironic is that while she was so focused on harassing us for no good cause an actual shop lifter apparently made off with some stolen goods. Normally I would be upset someone had stolen from the store since it negatively affects us all but I had to laugh this once because it was so ironic and thought serves you right hobby lobby you pick on the honest loyal customer (well once loyal cause now I'm done with them) letting the person committing the crime walk free and escape.

I love Hobby Lobby but Can you start selling gemstone chip beads? I made a tree of life with those and I had a friend help me put it on a silicone phone case with super glue. She sent me home with the rest of the super glue that she had. It was half a tube. She took it home with her and she glued it on. I took it off because it was over to the side a little bit. I glued it back on and it seems to stick but I still need more super glue. Anyway what this has to do with the tree of life phone case is that it is sticking for now but I'm worried that it's going to fall off now that I took it off. So I might need to start over. Which I need more gemstone chip beads. Can you sell them in 5-8mm and 2-4mm. That would be very very VERY helpful