Elizabeth W.

I have been a huge supporter of Hobby Lobby for years. I appreciate the Christian values they uphold. Recently, I had my first issue ever with a product there. I had bought a few sets of tumblers with lids to use as party favors, which I added a custom permanent vinyl print to. Well I never thought to check that the lids fit the tumblers, because I just expected them to fit. At the party, my guests discovered that 4 of the tumblers could not fit lids. We tried every single lid and none of them fit. So 4 of my guests had to leave without party favors, and I wasted my expensive vinyl on the design on the defective cups. When I reached out to customer service, they didn't seem to care at all that I had lost money, time, and had to deal with this frustration. They told me I had to go out of my way to return the product to a store (the nearest one is 30 minutes away from me). They also said they would not be providing any sort of compensation for the money, time, and sanity lost. I even suggested I bring the cups back for a refund (and to verify that the lids in fact don't fit), but letting me keep the cups, since they cannot do anything with them as they are defective and have my custom design on them already. They will not let me do that, nor will they provide me a $5 gift card or coupon as an apology and compensation for the money lost on the vinyl. They literally did nothing to make up for this huge headache, which really surprised and disappointed me. The customer service rep was very cold and uncaring and made no effort to try and help me. I expected so much more from a company I thought shared my values and cared about their customers.