Judy B.

Why, oh why are there long check-out lines at ONE overworked check-out person?...and most of them are so professional and courteous despite the poor management or corporate planning. Also, there are usually two or three check-out counters with only one of them in use, and if the lines get extremely long, which they always do, a poor overworked store manager who is doubtless not allowed to improve the check-out process, will call for an employee to open a second check-out line, always giving the excuse that they are short-staffed. Whether this is true or not, I don't know, but it doesn't address the central issue of a poor check-out process. Sometimes opening a second line results in people jockeying for position in the new line...not a pleasant sight. It would be SO EASY to have one line that feeds into all three counters like Marshall's, Kohl's, Joann, Michael's and other stores that have made check-out an easy process. There is NO REASON ON EARTH that Hobby Lobby couldn't do the same thing. This is one big reason why the satisfaction level is so low at HL. I can't imagine what their problem is...unless it is terrifically low morale at corporate and no one cares at all what happens to the company.