Hirt's GardensReviews 119

I recently have decided to help my grandmother with her garden. Nowadays it's quite cold outside, so we recently carried all her flowers and various plants inside the house and they require more care. I started to search for various websites where I could buy fertilizers. I noticed this company and decided to get acquainted with the assortment here. I liked couple of fertilizers and moreover my grandmother approved my choice, so I ordered them here and they were shipped pretty fast. I guess I will certainly apply here once again i nfuture when we will run out of these ones.

I placed an order for 2 tropical ferns in Jan, they were on sale and I could not resist. They were processed the next day and shipped on a weekend and arrived before Ups stated. I was expecting Frost damage, but no, healthy large green plants. Will definitely order again.

Ordered plants on Nov. 16 received shipping confirmation on Nov. 17, received plants on Nov. 19. When I had first received the plants' everything was shipped securely, only one of them had been damaged during shipping (It was expected since it was an elephant ear plant). The damaged plant had since sprouted new leaves and is growing well, the same goes for the other plant ordered. Seeing as though it has been slightly over a month and the plants are still doing well, I have no complaints about the quality of the products. The Packaging is thorough, the service is fast, I had no need to further contact the company after my order was placed and received. Will be buying again.

I ordered 5 plants all of which arrived without labels attached and in somewhat rough shape (soil loss during shipment and dehydration) My husband and I immediately called and voiced our concerns with the order. The customer service was outstanding. They were understanding and concerned about the issue and within minutes made it right for us. This is a family owned business and I am still glad I supported them and will likely give them another shot. Their customer service made all the difference and made what could've been a negative experience into a positive one.

Cutting in a pot of dirt. No roots and they dont respond to returns. Bought off Walmart website. Do Not shop here!

Roses arrived quickly, in a well packaged box. Both bushes were healthy & soil in pots were moist & ready to plant. I will buy from this company again in the future.

I received my stromantha triostar and every leaf is damaged. Poor packing. Not enough paper to secure it and no stick in the. Pot to prevent it from moving. Disappointed.

Don't order plants from these people. They have NO customer service and refuse to replace dying plants.

I just got an online Buddleia Buzz and a large stem was broken off during shipping. I'm pretty disappointed. Annie's Annuals and Perennials ships plants so much better.

Someone stole my credit card info and ordered from this store, I contacted the store and they refused to refund my money because I did not have an order number or the full name/shipping address of the order. How would I have this info if I didn't make the order? LOL

The New Orleans Maiden jasmine came quickly, was full of blooms, had more than one stem, was in a pot and bubble wrapped. Was packed extremely well in a box. Will order again and attached photos

The clematis I received August 2nd in a 2.5 inch pot has grown now on October 18th to about 3 feet tall. It is generally a summer bloomer but is sporting a stunning blossom today. I could not be happier.

Ordered 20 plants. They came laying sideways loose in a box. Everyone that has ever shipped anything knows what they looked like when I got them. Plus one was missing which they refunded. Gave me $17 back on $70 for shipping a 10lb box standard USPS. Plants do look like they will live but will be awhile before they look like a $13.50 plant which is what I paid to get them.

COLOR ME COMPLETELY SATISFIED! Finally, a legit company that sends LIVING plants, timely, with the type of care I give my own plants/flowers. Not only is it hard to find yellow aptenia, but when I have ordered it, it arrived dead with a slug (from another company). I've had online plants arrive dead, dry, and overall in BAD CONDITION. This yellow aptenia arrived in a few days, it was green and happy to be put in the ground. I am thankful, I will be a returning customer.

I received plants from this company in May - 4 of the same kind. They were a bit pricey but they came and were in good shape and lived. I ordered $130 worth of more plants and seeds and had to pay $50 shipping. The box came late. Not unusual, but $50 for shipping I would assume next day. Everything was smashed into one box and heavily saturated with water. There was 1 plant that was tiny but did not have any issues. One plant was full of mold, the others were either full of dead leaves, the leaves fell off, the leaves were yellow, or the stems were broken. Contacted the company and they refunded JUST the moldy plant. Contacted them again and was told they do not refund dead or dying plants. What?! I literally took the photos within 5 minutes of unpacking them. If I saw them at a greenhouse, they would be in the garbage bin. DO NOT do business with this company unless you want to be ripped off.

Paid for 2 plants and 2 seperate gift wrap charges ($5.99) a piece. Only one plant was shipped and the "gift wrapping" was comprised of bubble wrap and someone printing out my card onto office paper and taping it on the flaps of the box. Do not use this company. Save your money and do it yourself.

I purchased a small Serissa tree from Hirt's Etsy storefront, I received a microscopic tree from Hirt's Etsy storefront. Attached is an image of the advertised tree potted in a 2.5" plastic nursery pot. Also attached is an image of my twig potted in a 2.5" plastic nursery pot. This is exactly how my plant arrived. Hirt's Gardens is NOT a small business. They are an established provider for Walmarts throughout the nation. Yet Tara from customer service tells me that "this batch was just small". Someone on the Hirts team needs to educate the customer service sector on how plants work. I requested a new, acceptable tree, and they hit me with HALF of a refund. Hirt's Gardens, an established provider for multiple large-scale retailers, somehow ended up with a microscopic (unfixable) batch of Serissa trees but yet they can only refund $7 of a $15 purchase. Mind you, shipping itself is $7. I have a personal vendetta against this company after my terrible service.

I received my order all infected with mealybugs. Immediately contacted and told I repackaged immediately because of my other plants. Was told they need a picture of each plant. No I will not risk infecting my well established plant collection to show you bugs you knowingly mailed to me. DON'T WASTE YOUR TIME OR MONEY. I SHOULD HAVE LISTENED TO THE PAST REVIEWS!

I purchased 5 Preying Mantis cases from this company early in march. I immediatly placed them in the windowed hatching bag as the instruction described and kept them on a window sill. I placed them outside, still in the bag for a couple nice days that reached the 60's. Still no sign of life. The egg cases are kind-of rough looking with holes like they were already hatched. I contacted the company to no avail. I requested a replacement or refund but have not heard back. May 1st is the "8 week" mark that they say it could take to emerge but I don't think it's going to happen. I believe they sent me old egg cases that may have already hatched. I don't recommend this company.

I used to order from Hirt's regularly and had good experiences. Over the past few years I don't know what happened. Every single order has *something* wrong with it. Orders are incorrect or incomplete, and when you ask for them to be corrected you get a curt and unhelpful response, as if you're putting them out to simply get the products you ordered. They will sell you something that isn't actually in stock, and then alter the order without contacting you first and asking if you want to cancel. They send the wrong seeds entirely, or, if you order a seed that isn't from the Botanical Interests brand, you will often get a sketchy looking plastic bag. I had two messed up seed orders in a row and decided to give them a "third chance" in case I had just been unlucky--after all, they USED to be a respected company. Well, they messed up that third chance, advertising a hard to find plant as "in stock" when it actually wasn't. I only wanted that plant but I added a couple of seed packets to round out my order since I was paying for shipping anyway. Guess what--they sent me the seeds I didn't really care about, and simply left off the rare plant that they didn't actually have, refunding after the fact for that one item. Never contacted me to say my item wasn't in stock. I feel used and ripped off. Wish I'd ordered those seed packets from a better vendor like Baker Creek who actually cares about their customers AND doesn't even charge a shipping fee for seeds. I don't know what's going on over at Hirt's these days but old Samuel Hirt must be rolling in his grave.