Kitty B.

I purchased a small Serissa tree from Hirt's Etsy storefront, I received a microscopic tree from Hirt's Etsy storefront. Attached is an image of the advertised tree potted in a 2.5" plastic nursery pot. Also attached is an image of my twig potted in a 2.5" plastic nursery pot. This is exactly how my plant arrived. Hirt's Gardens is NOT a small business. They are an established provider for Walmarts throughout the nation. Yet Tara from customer service tells me that "this batch was just small". Someone on the Hirts team needs to educate the customer service sector on how plants work. I requested a new, acceptable tree, and they hit me with HALF of a refund. Hirt's Gardens, an established provider for multiple large-scale retailers, somehow ended up with a microscopic (unfixable) batch of Serissa trees but yet they can only refund $7 of a $15 purchase. Mind you, shipping itself is $7. I have a personal vendetta against this company after my terrible service.