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kats137

kat s.

1
Level 1 Contributor
Michigan, United States

Contributor Level

Total Points
421

4 Reviews by kat

1.5K Views
4/20/21

We hired this company for floors in 4 rooms. We got three estimates and this company was not the lowest. We made sure all the floor leveling was in the estimate because we knew it needed to be done and we wanted no surprises. They installed three different kinds of flooring- ceramic, vinyl plank, and carpet. The carpeted room is fine. Everything else had to be torn up and redone because they didn't do any leveling and the ceramic tile job was so uneven that they tried to hide it by filling the mistakes with grout. There was a line item on our estimate of $760 for leveling and they actually charged us an additional $300 for re-doing it. The job took 2 weeks instead of 2 days. We told the crew we required masks and even furnished them but they refused to wear them so for 2 weeks we had to clean our house and wear masks every day they were there. They didn't put up plastic or paper to protect our floors and belongings from the construction dust and they cut ceramic tile INSIDE our home and spewed dust throughout covering our furniture, floors and walls. They left trash, food and beverage containers, nails & screws and sharps all over the house and driveway and they actually used OUR cleaning supplies, tools and garbage bags without asking first. They put a dent in our SUV while unloading supplies. It looks like they dropped something on our vehicle which caused a tennis ball shaped dent above the door level. They broke a water line during the installation of flooring in our laundry room and we only recently found out that they installed the repaired water valve backwards. The flooring had to be torn up again to repair the valve. I reviewed this company and they responded by asking if they could try to make it right. I told them that they should come and see the job that their company put their name on. They sent Mike who said they wanted to give us a $1000 refund. We waited but never received it. We fixed the dent and fixed the water line which cost considerably more than the $1000. Today we received a call from them stating that "because of our reviews they would not be giving us any money back". I want to warn others about this company. They are horrible. They take no pride in their workmanship and apparently value money over reputation. Don't hire them.

Service
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4/5/21

We had a generator installed by American Generator Sales and Service in 2019. It did not work properly from the beginning and we called for service 3 times and were charged at least $265 each time. Finally they told us that we needed a gas service upgrade for which we had already paid them $800 at the time of installation. They said it would be an ADDITIONAL $2500. We called our gas service provider and had the upgrade done for $300. When we asked for a refund for the $800 we had already paid, we got no response. After more than a year we filed a complaint with the BBB and finally got a response and a refund but we also got a nasty response from the owner of the business. Our generator STILL does not work properly and we will have to hire another company to repair it. This company will lie to you, overcharge you, and the owner will insult you when you complain. DON'T do business with American Generator Sales and Service. They are not one of the local businesses that take pride in a job well done. Take your business elsewhere.

Products used:
Generator installation

3/30/21

I purchased 5 Preying Mantis cases from this company early in march. I immediatly placed them in the windowed hatching bag as the instruction described and kept them on a window sill. I placed them outside, still in the bag for a couple nice days that reached the 60's. Still no sign of life. The egg cases are kind-of rough looking with holes like they were already hatched. I contacted the company to no avail. I requested a replacement or refund but have not heard back. May 1st is the "8 week" mark that they say it could take to emerge but I don't think it's going to happen. I believe they sent me old egg cases that may have already hatched. I don't recommend this company.

Tip for consumers:
buy from somewhere else

Products used:
none

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Shipping
Returns
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2/21/20

DBA "SPA SUPPLIES USA LLC" I needed a part that this company claimed they had. I ordered it and paid extra for 2 day shipping. I have tried to contact them through phone and email and no one is answering. I'm feeling pretty uncomfortable about this transaction. Fortunately, I paid with PayPal and I WILL get the part or my refund... eventually.

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