Ordered plants on Nov. 16 received shipping confirmation on Nov. 17, received plants on Nov. 19. When I had first received the plants' everything was shipped securely, only one of them had been damaged during shipping (It was expected since it was an elephant ear plant). The damaged plant had since sprouted new leaves and is growing well, the same goes for the other plant ordered. Seeing as though it has been slightly over a month and the plants are still doing well, I have no complaints about the quality of the products. The Packaging is thorough, the service is fast, I had no need to further contact the company after my order was placed and received. Will be buying again.