Hirt's Gardens

I recently ordered three succulents and I just can't believe how fast I received them! They all came with the normal stuff that goes along with shipping Succulents. I don't know what all the negative reviews are about I emailed customer service about something and was immediately responded to. In my opinion their customer service via email is five stars all day! I will definitely order from them again! They also included the heat pack for free! Other places charge you three dollars to five dollars extra for a heat pack!

I have bought Hirt's products for more than 2 years (via Amazon, Walmart or directly from Hirt's). They always packed extremely well in a box. I recently purchased 'Yellow Dancing Lady Orchid' and 'Red Star Hawaiian Ti Plant'. One item was missing in the box. I wrote to the customer service. They resent the missing item immediately. I am writing this review b/c I would like to let you know that they not only have the best product but also have the best customer service. I will continue to buy from this company again and plan to make Hirt's my go to nursery. I recommend you do the same.

Received plants that were soooo much smaller than the advertised photo of the plant. It will take a year for this slow growing plant to even look like the advertisement. Very unethical advertising.

Update: partial refund issued due to small size

Bought a string of hearts in 5 inch pot. Was very excited for it. It arrived uprooted and small. It was a mess. I wrote to customer service, showed pics and was told to give it time. It died. Can you just please package these plants well? So disappointed

I ordered six plants online. 5 of them were tiny tiny plants barely rooted into their pots. When i contacted customer service he was not helpful and told me "there's some roots there". The customer service was awful and these plants all died within weeks.

Ordered from their store on Walmart.com. They tacked on a $99 shrub planting service that I don't need or want through Angi. I can't even change or cancel this so called service because I don't have an account/password set up with this company that they used. I've reached out to them and received no response. They also mailed me the plants, one was in pretty bad shape but may be able to be nursed back. The other was scattered to the bottom of the box, roots and stems torn to pieces. No way to help the poor thing. I wouldn't recommend purchasing online from them. Worse online plant shopping experience I've ever had. Go elsewhere. Many other sellers ship their plants well and don't add these service charges.

I cannot express how grateful I am for all the time and dedication put into the packaging of all my plants. They were all very healthy with an exception of my mini monsteras (due to very cold weather and traveling across the country.) I plan to make Hirt's my go to nursery.

I ordered ten plants on sale (my first order to Hirt's); 8 cultivars of Hydrangea arborescens, Hypericum frondosum 'Sunburst' (a plant I introduced in 1961), and Pieris japonica 'Valentine Valley'. The ordering was a little ambiguous, but Matt helped me through the process. I wanted them to delay shipping, after my order was in, but they did not do this. I fully understand that such a request adds to the complexity of their selling process, so I am not dissatisfied. The order came quickly and it was in very good condition. This is, from my experience, a good company to deal with. I also appreciate that they have a very large line of plants, including some cultivars that are difficult to find.

My order consisted of red African blood lily plants and a bush of vertical spotted foliage. The service was the usual order of execution, that is, I ordered and received it in a short time. The flowers are fascinatingly bright. It is cozy near the house and in it.

I received my goldcrest cypress tree from hirts, ordered thru walmart. The plant was cramed in the box w/ main stim bent over. Would have been ok if they would put a bamboo stick in the pot to keep from sliding back and forth. I put a review on their site that they didn't post and didn't even reach out with a replacement. Now i have a tree with no main stem.

I ordered 5 plants all of which arrived without labels attached and in somewhat rough shape (soil loss during shipment and dehydration) My husband and I immediately called and voiced our concerns with the order. The customer service was outstanding. They were understanding and concerned about the issue and within minutes made it right for us. This is a family owned business and I am still glad I supported them and will likely give them another shot. Their customer service made all the difference and made what could've been a negative experience into a positive one.

I looked at a lot of sites before I chose Hirt's to order some plants because they had the best price with shipping overall, and a wide selection of indoor plants. I do not know about others, but I received very nice size and healthy plants for the price, that others just offer bare root, or tiny sprigs of the same plant. These were the delicate asparagus ferns. One of the plants I ordered turned out to be out of stock and I was given a larger plant and refund of the missing plant promptly for my inconvenience. I don't think it gets better than that for me at least.

Bout one revived on Monday 15 on monday the 22 it's dead. Totally lost! Have others so it's not my knowledge. Should replace but know nothing will happen!

Wish I can give them zero stars!
Shipping was fast but the packaging was terrible.
Most of my plants were damaged.
I had send them a message about how I got almost dying plant and they never responded back to me.
I gave them a review along with positive reviews on few of the stuff, they only posted the good reviews and not the unhappy one.
I found out my plants were also infested with mealy bugs too.
I would never use them again and not ever recommend them also.

I received 2 perennial potted plants close to death. I could probably save them but they are poor and need to me medically resuscitated. I also got some lily and dahlia bulbs in bags. The lily's were average but the dahlias where horrible. Dahlias were lowest quality item of plant type I've ever seen. I sent an email explaining my concern over plant quality and told to send pictures. I sent pictures and in less than a cordial response was told that Holland grower said they are fine. They are not fine at all. I'm writing the review mostly because my concerns were dismissed and the owner makes it clear they intend to do nothing to resolve this or any issue and show a lack of customer service decency. I know plants. These are not plant people, just scam artists selling other peoples stuff at less than optimal quality.

Just received my beautiful Easter cactus. I am extremely happy at the size and potted with lots of buds ready to open. 1st time ordering from here but definitely will not be last. Packed with care, no breakage. WONDERFUL. I am elderly and have no idea how to add a picture.