2 reviews for Hirt's Gardens are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
California
1 review
2 helpful votes

Buy plants from somewhere else!
February 19, 2020

I recently ordered two plants from hirts garden.
A peperomia prostrata (string of turtles) and a ceropegia linearis woodii (string of DAGGERS).
The string of daggers is a close cousin of the string of hearts plant which I'm familiar with as I have 3 large plants of the HEARTS variety and one DAGGER variety that I have been growing for a while now (not from Alan Hirts but from actual honest sellers).

For starters, these plants are EXPENSIVE for tiny 2" pots. So my expectations are that they are gonna be good investments.

Fast forward to receiving the goods.
Instead of what I ordered (string of TURTLES & string of DAGGERS), this guy sends me 2 string of HEARTS.

After several back and forth emails with photos, he finally Sends a partial refund for string of turtles but only because he says "What a joke... String of Daggers is the same genus and species as String of Hearts."

Alan you are a joke and a scam artist at best.
Don't buy from this guy. There are a lot of sellers who are honest and customer service oriented and will work with you. I've been buying plants online for a couple of years now and have had good luck with many online sellers including Etsy shops. I've never had quite an experience as I've had with Alan hirts. You should google his shop reviews too, they are eye opening... wish I had seen sooner before my purchase as mid-shipments of plants are a regular occurrence.

If you do decide to take a chance with Alan hirts, don't buy direct from his website. Take your risk through his Etsy or eBay shop because if you do (and you will) run into a problem with this guy, you can dispute it at least without dealing with his shadiness directly. Good luck to whomever decides to try your luck with hirts garden. Didn't say I didn't warn you

Date of experience: February 19, 2020
Michigan
1 review
12 helpful votes

I let my 9yr old daughter pick what flower she wanted...
August 13, 2009

I let my 9yr old daughter pick what flower she wanted to plant in the garden this year & after winning an auction on ebay for the type of tomato plant I'd been wanting to try to grow I just followed their link to the sellers website which turned out to be Hirt's Gardens. They had the type of flower she wanted and a tree I also thought would be fun to grow I spent $39.12. OK so when the plants came we(my daughters & I) planted them. I noticed as the plant my daughter had picked out to be her's ( a Harlequin Hydrangea) didn't look like any of the other hydrangeas I have growing but when I spoke to her about it she wasn't concerned & told me not to worry they probably sent us something cool & she wanted to see it grow into whatever it was! OK fine water, feed, grow all season long right?! Well it never got cute & finally I told her we had given it enough time & I'd contact Hirt's & see what was fair to do since the plant they sent me is STILL growing outside my house! Stephanie & Hirt's garden's told me to take a pic and send it to them with an explination of my issue which I did immediately. The response in email I got was & I quote "The picture you sent me is a weed.We did not send that to you." Really? So I called to talk to whomever had just called me a liar because not only was I angry@ the accusation that I was going out of my way to lie but for an entire summer I'd been taking care watering & feeding a weed. Ugh! I got to talk to Al Hirt the owner who will let you know he has a horticultural degree right before he hangs up on you afer telling you that you don't & calling you a liar. I mean really shipping included I'm disputing$12.71 & I don't even want the $ I just want the plant my baby picked out that I already paid for. I was told by Stephanie when I called back that Al Hirt was refusing my phone call because I used offensive language when I told him it really "pissed me off that he would call me a liar". Really Al" pissed off "gets your goat? I'm more man than you apparently cause I wasn't afraid to stay on the phone after you accused me of being dishonest! Wow I mean you'd think with that fancy college degree & your own(inherited) company you would have learned customer service?! Well that's ok Al let me give you your 1st lesson the customer is always right. Your 2nd would be beware of a woman scorned with a passion for customer service. I guess that's all for today Al & tell Steph I was thinking of her when I wrote this too, as for tomorrow the BBB & ebay should be giving you your follow up customer service lessons & by the way I still have my reciept :)

Date of experience: August 13, 2009
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2 reviews for Hirt's Gardens are not recommended