HebeosReviews 5,158

Ordered a prom dress for daughter. Arrived in a DHL plastic envelope with no packing slip or any other documentation. Wreaked of a fishy odor. Smelled VERY foul. The slit in the front that only went to the online model's mid thigh went above my daughter's belly button. The zipper was would not zip up past her waist. Customer service told me to have it altered. Closing the slit is doable, but there's not enough material to get the zipper to close. They claim the dresses are "made to order and cannot be resold". We ordered a size 4. We did not get a size 4. We did not get what we ordered. We went to a local department store and bought a size 4 dress off the rack that fit perfect. Do not recommend this site.

I ordered 2 dresses for my daughter. First one came and looked nothing like the pic. Rhinestones hanging off it did not zip and looked so cheap. All they did was offer $10 on a dress that was over $150 to fix a zipper what a joke so when I tried to cancel my second order for a dress that they haven't even started to get ready they denied me with some return policy that u hAve to cAncel order in 6 hours. Another joke. DO NOT ORDER FROM THEM BUYER BEWARE

I bought a dress from here about a week ago, it came and I was SHOOOOOOK! It was like I bought a completely different dress I wanted and then there was a tear on the back! They have horrible customer service as well. They told me to go to a tailor because they are apparently to perfessional to admit they ruined it! Oh and this isn't even a cal neck dress. My boobs fell out because it's to damn tight! The zipper gets stuck! And the slit is at my mid calf! Never would recommend from here! I wouldn't even spend $5 on this dress UNWEARABLE! If I could I could there would be a 0 star.

DO NOT ORDER FROM THIS SITE TOTAL SCAM, THEY TELL YOU THAT THEY WILL GIVE HASSLE FREE RETURNS, WHEN THEY DO NOT LET YOU RETURN AT ALL!. THIS SITE IS HORRIBLE, NEVER GOT THE SAME PERSON TWICE WHEN I TIRED TO RETURN. THEN EACH PERSON GAVE ME THE RUN AROUND. THE LAST PERSON TOLD ME TO GET ALTERED AND THAT I WOULDNT GET A RETURN. EVEN THOUGH IT WAS WAY OFF IN THE SIZING, PLUS THE BLUE WASNT THE RIGHT NAVY. IT WAS A UGLY OLD LOOKING NAVY. THE TOP WAS ALL SEQUENCES- NOTHING LIKE THE PICTURE. HORRIBLE PRODUCT- SUPER CHEAP LOOKING. WE ARE OUT OVER $150 AND ONTO BUYING A REAL PROM DRESS! THIS COMPANY IS A TOTAL SCAM! PLEASE DONT BUY FROM THEM. I AM SURE THE ONLY GOOD REIVEWS ARE THE ONES MADE UP FROM THE COMPANY. HEBEOS WILL NOT HONOR THEIR RETURN POLICY AND GIVE A REFUND. NO MATTER WHAT! DO NOT ORDER FROM THIS SITE.

This is the worst company and most horrendous customer service department I have EVER dealt with! I would not even give them 1 star, but zero was not an option. My wedding dress arrived and the entire dress wreaked of fish! I immediately attempted to air the dress out, but nothing helped! I then contacted customer service to request a refund or alternate dress if a refund was not possible. Customer service refused to do anything about it stating my dress did not qualify for a refund or replacement. This company preys on people and basically just steals your money! Then, on top of getting an unwearable dress, they are rude and inconsiderate. The website states they take exceptional care to make a beautiful dress and protected shipment and delivery. However, their policies are complete lies! They will NOT assume responsibility for their mistakes and are completely unprofessional. DO NOT EVER ORDER ANYTHING FROM THEM! YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH!

DO NOT ORDER FROM THIS SITE! We ordered a dress and when it did not fit correctly we were told they do not accept returns (which is the total opposite of what it says on their website). I would never order something that cost over $100 if it couldn't be returned!

Their customer service is terrible. I never received a confirmation email or a shipping notice. They did not acknowledge that their website lies about the return policy and they used incorrect grammar and no punctuation in all of our correspondence (this makes me highly question their professionalism).

I am highly disappointed in this experience. Steer clear of this terrible, lying, stealing company!

MY daughter ordered a dress on 22nd January for a specific function. At the time of writing it has been over a month and the dress has not been delivered and the standard line is that we can cancel and lose all our money - despite no goods arriving and no delivery date.
I've pointed out that taking money and refusing a full refund for non-delivery is illegal and taking money under false pretences, but to no avail, so I now have alternative but to sue the company concerned.

I wasted almost $200 on a hideous dress that was nothing like the picture. They use fake pictures to sell their products, and surprise! It did not fit. After them giving me the runaround for over a week and not responding to my initial request for a refund, they refused to return it even though it was not worn. They told me to find a tailor even though I let it be known that there was nothing that my trusted tailor of 10 years could do short of making me a new dress. Even if there was something that could be done I would not have it in time for my new event. As a result, I had to overnight a beautiful new dress from a different retailer to wear to my event. If you're into getting scammed by people in Singapore, then by all means, go ahead and order from them. If not, please learn from my mistake and take your money elsewhere!

First, is it weird that there is no phone # to call these people, you can only communicate via email with people who do don't speak English as their first language, who do not understand concerns/ questions correctly. I've asked them to call me in all 10 emails I've sent, and no one ever does.
My 3 bridesmaids ordered dresses from here. Initially just getting Hebeos to understand the color we wanted was a chore (they ended up sending the wrong color). But once the dresses arrived I knew they could not be worn. A) there is a ridge across each breast of the girls, where 2 pieces of the "built in bra" meet. The top is a shear-white so when they have it on you eyes can only focus on this pointy, long ridge that runs from the top to the bottom of the upper half. I contacted them about this, because the pictures online do not show this ridge and they replied, "Thank you for your pictures. Sorry to see that the dress is not same as you expected. But our dresses are all hand-sewn and there could be slight difference with the pictures on our website. We sincerely beg your understanding."
They "beg my understanding?" These are not slight differences, they are extreme differences.
2) The dress billows out around the waist. Looks like how I used to dress back in the 90s... shirt tucked in my jeans and then poofed out around the waist. It's about 200-300% poofier than the pictures online.
All in all, customer service has been the worse I've ever experienced - to not be able to talk to anyone on the phone is so odd. Hebeos "begging for me to understand" that the dresses basically look nothing like I wanted is also bizzare.
Go elsewhere - unless you want poor customer service and zero attention to your concerns after the dress arrives.
Attached pictures of what arrived and what they are supposed to look like - the color received is extreme gray, was hoping for a purple/gray.