Abbie M.

First, is it weird that there is no phone # to call these people, you can only communicate via email with people who do don't speak English as their first language, who do not understand concerns/ questions correctly. I've asked them to call me in all 10 emails I've sent, and no one ever does.
My 3 bridesmaids ordered dresses from here. Initially just getting Hebeos to understand the color we wanted was a chore (they ended up sending the wrong color). But once the dresses arrived I knew they could not be worn. A) there is a ridge across each breast of the girls, where 2 pieces of the "built in bra" meet. The top is a shear-white so when they have it on you eyes can only focus on this pointy, long ridge that runs from the top to the bottom of the upper half. I contacted them about this, because the pictures online do not show this ridge and they replied, "Thank you for your pictures. Sorry to see that the dress is not same as you expected. But our dresses are all hand-sewn and there could be slight difference with the pictures on our website. We sincerely beg your understanding."
They "beg my understanding?" These are not slight differences, they are extreme differences.
2) The dress billows out around the waist. Looks like how I used to dress back in the 90s... shirt tucked in my jeans and then poofed out around the waist. It's about 200-300% poofier than the pictures online.
All in all, customer service has been the worse I've ever experienced - to not be able to talk to anyone on the phone is so odd. Hebeos "begging for me to understand" that the dresses basically look nothing like I wanted is also bizzare.
Go elsewhere - unless you want poor customer service and zero attention to your concerns after the dress arrives.
Attached pictures of what arrived and what they are supposed to look like - the color received is extreme gray, was hoping for a purple/gray.