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We purchased tickets for a comedy show that was postponed due to COVID-19. The venue stated that the original tickets would be honored on the new show date or we could obtain a refund. Unfortunately, we are unable to attend the new show date. We contacted Ticketmaster as the event tickets showed in that account. We were told that the tickets were actually owned by Event Tickets and they had taken advantage of a "loop whole" to transfer the tickets to our Ticket Master account and appear as a verified TM purchase. When we contacted Event Tickets they refused to give us the refund and told us all sales were final.
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Love the buying experience and user interface. Solid system. Easy to use. Nice to see where the...
Im a big kenny g fan and yall have done above and beyond all i can ask for, thanks sincerely...
Sara, we are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means we don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange. The tickets sold through our website are being resold (and thus repriced) by their sellers. We're sorry to hear you've been experiencing some trouble due to COVID-19. Please note that indefinite postponement is not the same as a cancellation, so our policy remains that all sales are final.