HebeosReviews 5,158

It states on the website that its worry free returns, i have been ignored on multiple occasions by the company as both dresses i ordered were the wrong colour and way too big, they won't even except one dress back and I'm having to pay a tailor to adjust one of them, does this seem fair... no the company are an absolute shambles i hope whoever orders off them semds specific sizes and instructions or they will scam you out of your money and not offer any resolution

After ordering a dress last minute due to unfortunate circumstances with the dress found a beautiful dress as a replacement, don't get me wrong stunning dress however ordered bigger size than what I am and still no way near possible to do up, paid extra for faster delivery for it to arrive later than date given try it the day I get it and contact the same day stating it does t fit sending pictures of proof asking for a refund to seem very fobbed off customer service absolutely shocking not even had the dress 24 and contact to send back a week tomorrow I'm still battling to get my refund.

Avoid at all cost I've since had to spend more money on another dress while trying to battle to get £100+ back no words come close to how upset and frustrated I am right now.

I saw some good reviews about this site and chose to ignore the bad reviews... big mistake. I ordered a mermaid style prom dress with custom measurements. It stated on the website that all returns were available for one week after delivery. What they didn't clearly state was that they only allow you to return a dress for a refund if they approve the return.

When I got the dress it fit poorly and did not look anything like the picture. This website clearly has people copy the designs of designer dresses and does not send the original dresses shown in the photos. I contacted customer service and sent them photos of the measurements of the dress. Even though it did not fit me correctly, they refused to accept the return. They told me that they were sorry it fit poorly and that I should take it to a tailor to fix it. They acknowledged that the dress did not fit satisfactorily, but still would not take it back.

Truly unbelievable and appalling customer service. You should be able to return a dress if you are unsatisfied with it and should not be subject to an interrogation from customer service. Do yourself a favor and DO NOT ORDER FROM HEBEOS. They may send you the dress that you wanted, but if anything is slightly wrong with it, you will not be able to return it or get a refund. Don't take that chance and just order from a different website.

This dress arrived via DHL with no return label or instructions. The mesh of the dress was dark black (wrong color)--not sheer as shown in the photo--and also one of the breast/modesty panels was visible, not hidden behind the lace as it was supposed to be (defect) so we did not like it and wanted to return for a refund. Despite going on website to request a return, customer service never replied. Next came a week of pointless and frustrating email exchanges where Hebeos reps asked for photos, and my daughter's measurements?!? We sent photos as requested but the company insists its the dress is the same as the photo (clearly not) and that it is a "custom" dess that can't be re-sold, which is also not true. My daughter ordered a standard size--the dress has not been worn or altered, so absolutely can be resold. What a frustrating waste of time! Terrible customer service and now we are stuck with a dress we don't want and no refund! We will never buy from this company again!

My Daughter ordered a dress from this company, sent the measurements THEY asked for. When the dress arrived it was like it was made for a 6 foot bodybuilder or something, we complained about it and got the seemingly usual have a £10 refund and take the dress to be altered.We said we wanted them to sort it out and sent pictures See below.
The reply was both rude and in no way expected from a company with their so called reputation.
We have taken it to a dressmaker locally who alters dresses for companies and local fashion shows and she couldn't believe that a reputable dress company could make such glaring mistakes and when we showed her the measurements we had sent to Hebeos she said no way is the dress made to those measurements.
We still have not had any refund yet and after spending £120 on this mess I would advise any person NOT to buy from them as you will probably lose your money.

My sister ordered a CUSTOM sized dress for a wedding, put the CORRECT measurements in, which is what she's used to buy clothes from other companies without any problems. Dress arrived and did not fit at all. She's 5ft and the dress looked like it would have fit a 6ft body builder. Definitely did not go by the measurements that she had sent. Contacted the poor excuse of customer support' and got very rude and abrupt replies and told like most other people on here a £10 refund and sort the dress out yourself and that we had sent the wrong measurements.
Sent photos to this company with pegs holding the dress up and was told yet again that it was my sisters fault for sending the wrong measurements. But I can't understand why she would send 6ft measurements when she is only 5ft.
THIS COMPANY IS A COMPLETE SCAM!
DO NOT ORDER A DRESS OFF THEM AS YOU WILL LOSE YOUR MONEY!

Please, everybody read the reviews first and trust the clients that were disappointed. Their description fits 100% what I experienced also. I really liked the dress and trusted their size chart when I ordered. I even wrote a note about the length of the dress, which they disregarded. Nobody contacted me to address my concern. It was exactly like the other reviewer was describing-they ask for photos, send you to get the dress altered at your own cost etc. Be prepared to get a dress that does not fit and be stuck with it because they do no returns, refunds or alterations. The dress gets shipped from Singapore. Read all the reviews. My experience is exactly like those customers who gave 1 star. I would give 0 starts, if that was an option. I never wrote a review, but this experience was so bad that it had to be noted!

When the dress came in, the only thing correct was the color. The design was not as advertised and was impractical. Ordered a size 14 per their sizing chart, when ordinarily a size 10. Design had bustier-like top and cups were far too small, despite bust size being a factor in their chart. Rest of dress was huge. Compared with normal size 14, was 2x size. Arrived too late to be altered, was forced to get another dress. Do not waste your money here, clear scam.

My dress is gorgeous... l took it took it to the dry cleaner just to get it pressed. My husband picked up a week later. When he walked in it was hanging in the front of the store. The owner of the store told him several woman had came in and offered her hundreds of dollars for the dress! L wore the dress to the ball. Over the past twenty years of going, this dress hands down got the most compliments. So thank-you for making me feel very beautiful at my xmas ball. L told everyone about your website!

I give all measurement but any way dress come to long, bow on the back was not straight, collar so tight that I can't breath, fabric not even close to the one on the picture. Customer service totally rubish, they offer me £10 refund and fix the dress my self. E-mails, they use just copy-paste the same every time. They asked me to send a pictures, so I did, they said sorry to see that and again copy-paste £10 refund, if I can fix my self and they hope I will consider that. I paid for the dress and now I have to pay to fix that and is no less than £100. Parcel came in so bed condition, just in a plastic bag. Rubbish! Dress did not have
Extra protection!

I was so excited when I ordered a dress from this company. I irdeted the style number and the color of a style of another dress. When I received the dress. Both the style and color were horrendous. Neither the style nor the color was at all like what I had picked out. It was custom made and it fit horribly. I emailed the company along with photos of what I ordered and what I received. They said the dresses are hand made so they are all different. I told them it doesn't look anything like the model. And I did
Not receive an answer.