Ana M.

I saw some good reviews about this site and chose to ignore the bad reviews... big mistake. I ordered a mermaid style prom dress with custom measurements. It stated on the website that all returns were available for one week after delivery. What they didn't clearly state was that they only allow you to return a dress for a refund if they approve the return.

When I got the dress it fit poorly and did not look anything like the picture. This website clearly has people copy the designs of designer dresses and does not send the original dresses shown in the photos. I contacted customer service and sent them photos of the measurements of the dress. Even though it did not fit me correctly, they refused to accept the return. They told me that they were sorry it fit poorly and that I should take it to a tailor to fix it. They acknowledged that the dress did not fit satisfactorily, but still would not take it back.

Truly unbelievable and appalling customer service. You should be able to return a dress if you are unsatisfied with it and should not be subject to an interrogation from customer service. Do yourself a favor and DO NOT ORDER FROM HEBEOS. They may send you the dress that you wanted, but if anything is slightly wrong with it, you will not be able to return it or get a refund. Don't take that chance and just order from a different website.