HebeosReviews 5,171

Received the dress very quickly and the was pleased

Ordered a dress 11/30/2020. Paid $32 for expedited shipping. As of Dec 3,2020 we still didn't even have confirmation of shipping so we cancelled the order and requested a refund. Hebeos refused and said the dress had been shipped but wouldn't provide the tracking number. They finally provided the shipping info and it shows that it was shipped 12/7/2020... four days after we requested refund. They are now telling me to wait to receive the dress before returning it and requesting a refund. They intend to charge me a 30% restocking fee and return shipping will be on me. Oh I also lose the $32 fee we pid to have expedited shipping. Their customer service is awful and only communicate via email. No phone number to call and speak to a person. BUYER BEWARE! I have reported them to PayPal and the FTC.

LAST TIME I BUY IN HEBEOS!
After trying the dress for my daughters wedding I didn't like the color and how the chest looked like, and I wanted to return it. IMPOSIBLE! Within the day it got it to my house I sent the email requesting the return option for standard sizes that they offer. It was not possible! I even sent pictures of myself with the dress because they requested it.
Here the three emails they sent:

"Please make pictures to show us the problem exactly. We need to make records. After confirmation in 6-24 hours.we will resolve the matter for you ASAP. Your cooperation would be much appreciated.- Mark"
" Hi Jaimie,
Thanks for the pictures.
Since your dress is made in a standard size, it may not fit individuals perfectly but need slightly alternation.
Would you mind finding a local tailor to fix the problem? We would like to refund 10% of the dress price to you as a discount. Thank you very much for your understanding
Best wishes, -Vivian"
Of course I said I do mind sending it to the tailor because I don't like the color and I said it in the very first email requesting the return.
Here the third email from them after I said I still want to return it:
" Hi Jaimie,
I have applied to our manager, if you keep the dress, we will refund 30% dress price to you as a discount.
Or if you return the dress, 30% dress price will be charged for stocking fee, both shipping cost and return shipping cost will not be refunded.
Please kindly confirm if you want to keep the dress or return it, thanks.
Regards - Vivian"

After this email I told them I was going to call my credit card to cancel the transaction, that they had a horrible costumer service, that none of the bridesmaids of my daughter were going to buy from that website. They answered me the same exact previous email but signed -Mark

HOORRIBLE COSTUMER SERVICE. They will ask you for pictures and you don't even know who you're sending it to. No solution.
Last time buying in HEBEOS I feel extremely powerless. I am so mad I send pictures of myself with the dress on.

Although this was a pretty dress it was not at all the dress I ordered. If you don't care about specifics, then this will work for you. I have been talking back and forth with them for days and they asked for pictures of the dress to make sure that they sent me a different dress than the one pictured. No progress at all in getting a return started even though I have done everything they asked. It fit well, was a pretty color, but a totally different color and the flowers were completely different than the ones on the one in the picture different shape and pattern.

Don't expect to get anything but a cheap looking dress in the wrong color and horrible customer service. They will not own up to or even make it easy to fix a mistake they made. They finally offered to make it right by refund the dress 100% if I would pay shipping then retracted the offer completely with the individual responding to my email saying they are new to the company. I have been getting the run around for weeks!

I ordered a dress on aug13 for my wedding sep 17 I ask them
Will my dress be delivered on time I will even pay for expedited shipping they said my dress was done but when I log in it say still under tailoring they also told me my dress they told me it will arrive before the 15 now nobody Responding they have no phone number in barely answering my questions my dress was 200,00 they told me will arrive before the 15 I ask to see The dress they denied access

Tons of reviewers warn about falling for the low prices and being disappointed in their order. The negative reviews made me nervous to buy my wedding dress. HOWEVER, I had a great experience and I have some tips to make sure you do too. 1) Email customer service asking for a photo of the actual item you want to buy. It will look different from the photo on their site. I emailed 3 times over several weeks and I was okay with each dress they showed me. 2) Be very specific in your order about what you want. Every photo they sent of my dress was slightly different, so I specified exactly what I wanted. They did a decent job of following my instructions. I'm very picky, but I was satisfied with what I got. 3) Order early. It took about 1 month for me to get my item after I ordered. Overall, I love my dress and I am SO happy to not have paid thousands of dollars for it!

The wedding dress arrived looking completely different from the website photo. The bag arrived already torn open with a large hole in the bag. The dress is at least 25 inches longer than specified in my custom measurements order. The dress was much too wide and large and looked/felt like extremely cheap quality. The dress smelled extremely bad with a strong stench of chemicals and gasoline that made the entire apartment reek.

Hebeos denied my multiple requests for a refund, in which I included photos and descriptions of the issues. I tried to escalate to PayPal which wouldn't help me. After wasting weeks asking both PayPal and Hebeos for a refund, Paypal said they would refund me only if I covered my own return shipping back to China which would cost much more than the $206 dress, so I gave up. Hebeos scammed me out of $206. Their written website policy said to purchase risk free as they accept refunds within a certain time frame, but they immediately denied my valid request within the stated time frame with an automated response.

Absolute con! They sent the wrong colour dress after months of waiting rubbish material etc, arrived all screwed up, there customer service are very childish & rude I eventually got my refund, they have taken it again even eventually admitting they were at fault, we were under the impression it was America we were dealing with no it was China! Still fighting to get my money back! Arrived in a ball all screwed up absolute con should not be allowed to be in business!

I tried returning a dress and despite saying that they accept returns on items besides custom orders and perishables (which this was neither) they said I could not return. They didn't even give an explanation why. Also, the dresses are poorly packaged. I reccomend spending more money and going with a reputable dress company where you can get exactly what you want and if you don't you have the option to return.

The dress i received is see through. I contacted customer service. They requested pictures which i sent. They told me they can't help me and to just wear something under it. I'm already aware i can go have material added to it to make it acceptable to wear on public... i shouldn't have to. I ordered a dress and lingerie. No where in the description does it say it's a see through dress. The fabric is cheap and very itchy, it made me break out. This company is a joke.

I ordered a dress and it was beautiful but did not fit. I could not get it past my shoulders and was afraid I would rip it trying. My small teenage daughter could not even get it on. I contacted returns but basically was told good luck because it was a custom order. All I wanted was an exchange. There is absolutely no way they used my measurements because it wasn't even close. I think it was one off the rack. I'm getting married in September and have to start over plus I have just thrown away $150. I'm so glad I waited to order my daughter's dress. Beware! I would never order from this company again! Order at your own risk!