Lisa B.

Ordered a dress 11/30/2020. Paid $32 for expedited shipping. As of Dec 3,2020 we still didn't even have confirmation of shipping so we cancelled the order and requested a refund. Hebeos refused and said the dress had been shipped but wouldn't provide the tracking number. They finally provided the shipping info and it shows that it was shipped 12/7/2020... four days after we requested refund. They are now telling me to wait to receive the dress before returning it and requesting a refund. They intend to charge me a 30% restocking fee and return shipping will be on me. Oh I also lose the $32 fee we pid to have expedited shipping. Their customer service is awful and only communicate via email. No phone number to call and speak to a person. BUYER BEWARE! I have reported them to PayPal and the FTC.