HebeosReviews 5,171

Worst customer service ever. If I could give zero stars I would for the awful experience I've had with Hebeos. These people are crooks. Dresses are poorly made. If you want to get it altered most seamstresses won't take your business because they have worked with these companies before and the dresses are made so poorly it's not worth their time. The dress I bought was nothing like the picture online and when I tried to use their "worry free 7 day return" they would not process the return and stopped replying (it was not custom sized either). Please just save your time and money and buy from anywhere else. When I tried posting a review on their website they wouldn't publish it, I truly wish I would have seen a review before I bought.

I purchased a rehearsal dress for my wedding from this site, the day it arrived I pull it out of the bag and honestly thought they sent me the wrong dress. It was not the materials listed in the description, and it was SO SO SO cheaply made. The top was completely see through and all you notice are these huge bra pads LOL So within an hour of trying on the product I emailed them asking for a return. Because in the return FAQs right below the item itself states "If you are not satisfied with the product we have an easy 7 day return policy" (or else I would not have bought it! We went back and fourth for a while fighting this return and sometimes there response was just saying sorry then nothing. But the one that they sen me that stood out was this
"Dear Jenell.

Thank you for your pictures. Since your dress was just made in a standard size, it usually doesn't fit individuals very well and needs extra alterations after received. Would you please find a local tailor to get it altered to fit better? And it is the right style, color you ordered. Return is not available in this case. Your understanding and cooperation would be greatly appreciated.
Best wishes,
Anna"
The absolute worst customer service and quality of products. So I have made it my mission to keep anyone from buying on this site.

My gown turned out better than I expected. It was worth every penny.

Great selection of dresses. Needed mine quickly and it arrived just as promised. Kept me up to date on where dress was in the shipping stages. Dress is beautiful and just like the picture. Love it! Thank you!

I was worried the dress would be some sort of knock off or cheaply made but it fit amazingly well and i would definitly reccomand ordering this one. The service was quick as promised as well and i received my items even a week earlier then expected

The ordering, Price and Delivery Time was Great. However the color of the dress was not what I ordered.

Buyers beware: do not purchase from this website. I reviewed their online sizing guide, took my measurements, and ordered based off their guide to ensure the dress would fit property. Unfortunately, when I received the item the dress did not fit past my thighs. I emailed their customer service to resolve the issue. I kindly asked for the required return form and a refund. They've refused to assist me and even harassed me. They asked for inappropriate photos sucks as photos of myself wearing the dress. They even went as far as to ask for photos of my bust, hips, and waist measuring it. I have never heard of such a thing in my entire life. I provided photos of myself wearing the dress but I refuse to send pictures of my bust, hips, and waist. That is beyond inappropriate! They continue to accuse me of lying and send me a photo of the dress stating it should fit perfectly. Long story short, do not waste your money on this website! If you're looking for a lower priced dress just go to dcgate.com that's where their items come from anyways.

I have to question the legitimacy of this operation. They claim 'made to order' dresses but indeed they are cookie cutter sized. In addition, the measurements advertised on the site are very inaccurate and are ill fitting. The 'made to order' pitch seems like a way to refuse returns and refunds. There is an underlying dishonesty about how they do business and I would advise shoppers to skeptical. Don't expect personalized service. Like their cookie cutter patterns, they have cookie cutter responses signed by fictitious names.

They custom fitted my dress and I got it in less than 3 weeks. It looks just like the picture. They emailed a confirmation right away. I highly recommend.

SCAM! Be VERY careful when purchasing from this website. The dress in your picture varies dramatically from what they send you from China. There was only one photo on the website when I ordered, which is the woman in the beautiful flowy dress. What I received was a low quality knock off and they won't refund you because even though there are 2 pics that are obviously very different. They claim they are the same. Do not fall for the false advertising and bait and switch.

Beware
The dress was shipped from Hong Kong and they are thieves.
The color was not as shown and they would not let me return the item. I can't wear this ugly dress!
They have no way to contact them other than by email and I got a different person each time.
Terrible. Terrible. Shameful treatment. All they want is to steal your money.

They don't believe in refunds and returns. They clearly sent me the wrong color (dark green as I chose) I asked to return, they gave me the run around. They will not give you any money back. I paid $200 for a dress that's nowhere near worth the pricing. I'm pretty positive they're going out of business soon, due to fraudulently activity without allowing returns on items. Also, they lie. They don't do reviews at all and reposted with saying so in the photos below.