We’re in this together! Stay safe with our COVID-19 guide

View
×

Jenell V.

  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business

Member since June 2020

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    70

Review Distribution

2 Reviews by Jenell

7/10/20

I purchased a rehearsal dress for my wedding from this site, the day it arrived I pull it out of the bag and honestly thought they sent me the wrong dress. It was not the materials listed in the description, and it was SO SO SO cheaply made. The top was completely see through and all you notice are these huge bra pads LOL So within an hour of trying on the product I emailed them asking for a return. Because in the return FAQs right below the item itself states "If you are not satisfied with the product we have an easy 7 day return policy" (or else I would not have bought it! We went back and fourth for a while fighting this return and sometimes there response was just saying sorry then nothing. But the one that they sen me that stood out was this
"Dear Jenell.

Thank you for your pictures. Since your dress was just made in a standard size, it usually doesn't fit individuals very well and needs extra alterations after received. Would you please find a local tailor to get it altered to fit better? And it is the right style, color you ordered. Return is not available in this case. Your understanding and cooperation would be greatly appreciated.
Best wishes,
Anna"
The absolute worst customer service and quality of products. So I have made it my mission to keep anyone from buying on this site.

6/10/20

I purchased a rehearsal dress for my wedding from this site, the day it arrived I pull it out of the bag and honestly thought they sent me the wrong dress. It was not the materials listed in the description, and it was SO SO SO cheaply made. The top was completely see through and all you notice are these huge bra pads LOL So within an hour of trying on the product I emailed them asking for a return. Because in the return FAQs right below the item itself states "If you are not satisfied with the product we have an easy 7 day return policy" (or else I would not have bought it! We went back and fourth for a while fighting this return and sometimes there response was just saying sorry then nothing. But the one that they sen me that stood out I have screen shot here. The absolute worst customer service and quality of products. So I have made it my mission to keep anyone from buying on this site.

Jenell Has Earned 6 Votes

Jenell V.'s review of Hebos earned 5 Very Helpful votes

Jenell V.'s review of Hebeos earned a Very Helpful vote

Jenell hasn’t received any thanks yous.

Jenell doesn’t have any fans yet.

Jenell isn’t following anybody yet.

Similar Reviewers on Sitejabber

arethas12
6/16/21

I purchased this dress for my son's wedding but it looked nothing like the picture..

catherinek293
6/15/21

I don't have anything to say about this so Yh the shopping was okay