HebeosReviews 5,194

I didn't receive two dresses worth $300, and the customer service asking me to do a million things like sending them camera feeds to prove that it actually happened or filing a complaint with the delivery agent etc to give me a refund! It's their responsibility to take care of the refund of they screw up the delivery. I haven't chosen DHL to deliver it. It's their tie up, not mine, they should take care of it. It's just such a frustrating experience and it's not a small amount of money!

Color is not as gold and picture. Also paid for a custom fit and it is way off.

Awesome very easy loved the dress very fun to wear can't wait to wear it again also order a dress for another event

I received the dress way later than when they said it should arrive. Also, the size chart on their website was not correct and the dress did not fit with the sizes they said were my daughter's size. The dress was too big in the top area and too tight in the legs. So I asked to return it and they would not let me return it, Even though it was days after receiving but said I needed to take it to a tailor and spend additional money. The dress arrived late and too late to have it tailored for homecoming and I'm not sure how a tailor could let out the leg area since there wasn't additional fabric. I would not do business with this company, you are buying in good faith and their customer service was horrible and would not return the dress--only that I needed to get it tailored where I lived and they would give me 10% off of future orders. I would never buy from them again and will let all my friends and their friends know not to do busineee with them. Buyer beware!

I was skeptical and a little nervous to order my wedding dress online. The return policy isn't as accepting for certain reasons so make sure you fully read the return policy. I'm happy with the dress and I will be keeping it. It just needed some alterations for me personally.

When I first ordered the dress I ordered in white and realized a few hours later more modern wedding dresses are made in ivory and not stark white, so within a few hours of ordering I emailed customer service panicking that they could change my color and also change the size from 16 to 16W and they got back to me within a couple of hours saying they can make the changes before it was made. I was nervous customer service wouldn't be up to par but they were kind and quick to reply.

Also the dress got here within one week of ordering! I was pleasantly surprised with the turn around time!

Dress looks just like the pictures and video
Dress true to size
Dress is simply beautiful

Product was beautiful and quality was great. Wish the color was less red. Picture showed burgundy but overall great.

My dress was delivered quickly and I received tracking updates throughout the shipping process.no complaints.

Received the dress it's beautiful and received in two weeks time.

This is the dress of my dreams. I hope it's as pretty on me as her! Easy to order. Thank you!

I was very excited about the variety and good previews, however, my dress was disappointing.

Beautiful dresses. Incredible prices. Easy browsing. Great reviews!

The dresses did not have the sizes on the dresses so it was hard to give dresses to my bridesmaids.

Beautiful dress
Sadly didn't fit I have to re turn

Ordered pink dress for my daughter's sweet 16 paid over $30 for express shipping for a $200 dress that I still have not received and when I emailed for a refund I have yet to get a reply. Initially I asked for a tracking number went to the site and it says I never ordered a dress. Now that I want my money back I get no reply I will never trust this site or any other it's a SCAM

I ordered 3 dresses to see which fit and looked best on me. None of them worked unfortunately. Customer service has been VERY uncooperative in my returning the dresses, even though it is well within the 14 day window stared on their website

In info on how to send back one of the dresses. Thanks.

Trying to return my dress because it doesn't fit but nobody is responding to me

I ordered several dresses for my daughter to to try. I have sent a couple of emails to get help with returning some dresses and have received ZERO esponse. While the dresses are of good quality. This company has no
Customer service and returns so far seem impossible. Therefore, doubtful I will be a return customer

So pretty and wonderful quality. The dress was more of a pink undertone than a nude undertone that I was expecting but still very pretty and other than that as pictured. Also fast shipping.