HebeosReviews 5,194

I purchased a standardized dress. It was not flattering on me. I attempted to return. They refuse to return despite meeting the criteria new condition, not customized, has tags, return initiated within 14 days of receiving order. I took pictues of the dres to prove condition as they request. They expected me to take pictures of myself wearing it. I refused do to privacy reasons! They want me to keep it and resell it! Do not order from them. This poor business practice and fraud.

I measured And bought according to the measurements. When I got the dress in, it was way too big. I requested to return and get a refund. And re-order a smaller size. They would not let me return it. They gave me a 10% refund to go towards my alterations that they suggested. That was $10! It's going to cost me over $100 for alterations. As a customer, I should be able to return a dress get a refund to re-order a smaller size. You get your money and I get my correct size dress. But, instead I was denied a return and will NEVER order from Hebeos again.

Order was fast, had to fix the dress. The buttons for the straps in the back were in the wrong place.

Quick and easy great products and price- the price was right and shipping was on time

DONT BUY ANYTHING FROM HERE! They have NO customer service! Everything is email and apparently they charge a 30% restocking fee that IS NOT on their website policy! I've been going back and forth with them for a WEEK now because they refuse to give me a refund! And at first I only wanted an exchange! They only offered me 10% back of what I paid and then 20%! After I kept arguing with them! They're saying they make the dress to order and it'll be difficult to find another buyer for my return! I made NO alterations AT ALL! It's legit a generic size 14! You can't tell me you not going to find another girl ordering a size freaking 14! These Chinese websites are so greedy and don't even have a real person to talk to. Each email that I got was signed in the bottom by a different person! And then they're fighting with me trying to make me feel crazy by saying the SETTINGS ON MY COMPUTER IS OFF AND THATS WHY IT LOOKS LIKE THE WRONG COLOR! I know WHITE from IVORY! Even the dress they sent a picture of trying to prove me wrong is freaking WHITE! This wasn't a $20 dress! I spent $240 on this dress that was supposed to be for my wedding and because of their inconsiderate customer service I had to buy a quick dress off Amazon FOR MY WEDDING DAY! I love Amazon don't get me wrong but no for a WEDDING DRESS! I'm eloping so i didn't want to spend too much money but i also didn't want to be too cheap! This place really is horrible! If i can give NO stars i would!

If you have any problems with your order they don't want to refund you your money. Please read the emails I received from them? The dress cost $160.00 and they want to refund 30%

Hebeos Service
Attachments
Sat, Oct 8,12:27 AM (3 days ago)
To me

Dear customer,

Sorry for the inconvenience.
We have applied to our supervisor again.
We could refund you 30% of the item price as a discount, you still can keep the item for another Event or resell it locally.
OR
You can return the item to:

7F-705,1st Building, Jiangxing Commercial Plaza, 1188 Chengbei East Road, Pingjiang District, Suzhou City, Jiangsu Province, China
Postal code: *******
Name: Miss Qu Pei
Tel: **************

Please put a note paper in the parcel, including order ID, name or requirements etc.
After you send it out, please tell us the tracking number.
We will refund the 100% item price (shipping fees/coupons are not included) 168.0000 USD after receiving the returned item.

4. Original shipping fee & return shipping fee will not be refunded.
https://www.hebeos.com/return-policy.html

Yours Sincerely
Anna

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When requesting to return the item, I was told to submit a photo of me in the dress. I shouldn't have to "prove" that the dress doesn't work for me.

Took so long to arrive just to find out the top is see through

My granddaughter missed using the dress because it came too late.

Easy to purchase, shipping was slow, arrived with good packaging, opened the package hung it up unwrinkled quickly

The only single thing that made us choose this store over others was their deceiving/misleading "friendly" return policy which mentions you could return any dress, except custom-made, 14 after receiving it. In their return policy, they mention you can return purchased items that are not made custom fit. We didn't purchase a custom-fit dress, just select a size. Turns out this store considers ALL dresses to be custom-made which is not true and was never explained.

Good customer service and beautiful dresses to choose.

I ordered a standard size 6-no alternations. I tried on 24 dresses at the mall the day before I ordered this dress. I fit in a size 6 for each one. However, when I ordered this size 6 I couldn't even zip it up!
Be careful and look at the sizes for a standard fit for Hebeos dresses. They are NOT standard!

I am not happy with this purchase or the customer service when i wanted to return my dresses. I wanted to return it because the dress didn't fit, and they asked for a picture of the dress on showing my back where it didn't close. I wouldn't recommend this website to order dresses. I always shop online, and this is the first time I encounter this issue

Fabric is beautiful The cut is lovely, it took two or three weeks to get so order ahead

Be cautious, the images on this site don't do a good job of fully showing the items.

Great experience, dress came exactly as ordered, no complaints.

The top of the dress is pink/red and does not match the bottom of the dress. It was advertised as a burgundy dress. I ordered this dress on 9/18/22, received it 10 days later. I am still trying to get a refund for the dress. Hebeo's has only offered to give me 10% of a $122.00 dress! The length measurements are not accurate. So expect to add tailoring on to the cost of the dress. Customer service is very poor.

Ordered for Homecoming and used expedited shipping and it made it in time 2 have alterations