HebeosReviews 5,194

Buying process was okay, but it took a month to get the dress. When I did get the dress on October 17,2022 it does not match the discrimination that it says online. The color is way off.

When I placed my order, which was $18.00 for a swatch booklet, I did not choose express shipping. The site automatically chose it for me for $24.00. I reached out to the company regarding this matter and did not receive a response. Then, the order took almost two weeks to arrive (not express shipping). On top of that, when it arrived, the mail carrier informed me that another $5.00 was owed for postage. I went ahead and paid that (now shipping was $29.00 total). The booklet looked a little rough and wrinkled when I opened it. I'd return if it not for having to pay for shipping AGAIN as well as it's pretty much useless for me at this point. I had already written a review on the company website, but I have yet to hear any response. I would not recommend ordering anything from this company. Also, when I looked into where their location was, I read online that their location was in Oregon, USA, but as I looked into it further after I placed my order, it apparently has a Hong Kong address.

The dress is 100% perfect. Got it in a timely manner the dress was delivered with in the dates givin and the size was true to size..

Simply beautiful! Fit perfect! Arrived as expected. I have ordered from Hebeos before and I will order again.

Great dress, surprising, good quality. Very quick shipping! Only negative is that I followed measurement instructions and paid extra for the customization and waist is way too big so going to have to spend a good bit on alterations so stick with the standard size and don't pay for the customization.

The perfect dress. Great customer service! Overall the best experience!

The dress came stained and does not look
Like the picture

This was lopsided, the top should part is only connected in front so doesn't stay put. The champagne color looks super yellow, the material looks cheap. It looked nothing like the photo. My 14 year old daughter, who usually compliments my clothes and is very positive in general, said I looked like I was wearing a Belle costume.

And I can't return it because it was made custom to my measurements. I had to buy another dress. Money wasted, lesson learned.

We are in love with both of the dresses we purchased. They fit perfectly!

If I could give 1 star I would. Service was absolutely horrible. Item would first of all not even ship to the address I ordered it to and on top of that, once I received the dresses one of them was completely sown wrong and the quality is awful. Been reaching out to them to try and return it and they will not do so and are instead suggesting me to get it tailored at my own cost.
1. The material of the dress is so bad it cannot be tailored
2. Once again it is SOWN WRONG.

Save your money and don't buy from them. The customer service is the absolute worst.

I'm very happy with the service. I originally made my order with the wrong color but hebeos contacts were quick and responsive to correct my order. The products got delivered on time.

Dress didn't end up fitting kinda upsetting I guess the only size chart is not accurate.

Not bbw friendly and most of customer service is crap.

I will need to request a refund because everything besides the dress was okay.

Ordering was easy and the dress came on time. I couldn't believe this dress fit in such a small package but it's was beautiful. I had a horrible experience with chicsew.com but the best here. I highly recommend this website

Absolutely beautiful, surprised how good it looks with the price I paid. Super comfortable, super soft material and light! Don't see my self over heating in this dress like I do at a shop. Definitely recommend.

I don't understand why I need to send pictures if the dresses are to small for me. These dresses are not made to order because my measurements were not taken. I'd like to send them back and receive my money back.

The swatch took longer than it should have taken to arrive plus the reviews were pretty bad

This is my 3rd big purchase. They have beautiful items and true to your size. I just dont like the gold in the middle of the dress it does not look real, it looks like it is glue on. Shopping easy. Delivered timely

The last thing you need while planning for a wedding is trying to rely on a site like this. Do yourself a favor, save yourself the headache and look elsewhere. They don't refund shipping cost (even if you pay for expiditied shipping and it doesn't come for 8 days) and they won't refund the entire price of the article (even if it was a standard size and doesn't fit). Doesn't care about their costumers, total waste of time and money. They have NO customer service phone number, you can only communicate with them by email. They don't have a place for google reviews or reviews on their own website (now that I'm looking to write some and hopefully save some people from this train wreck of a company). In hindsight I should have known better, this company is shady as all heck. I hope this helps you.