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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
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Zero Star! Do Not Buy from this Company! Customer Service is Horrible. I purchased a wedding dress and it came with bad construction and does not look like the pic. When i tried to return it the took a long time responding after 3 contacts and then told me that They hope i can keep it or get alterations done locally! This is horrible. My worst online shopping experience Ever! BUYER BEWARE!
Ordered a dress based on the online photo and reviews. The dress that arrived is awful, looks nothing like the photo, and is off center. They offered a 5% refund and acknowledged flaws but refuse to refund. I have attempted to provide feedback on their site but it is never posted. Horrible experience.
I ordered my dress with some high hopes seeing that every dress I had 5 stars. It said custom made to fit and I was very impressed, so when my dress showed up from across the country so soon I was confused on how they made it just for me and then shipped it so fast. It was absolutely awful. Looked nothing like the picture and the fit was so off, not to mention how cheap the fabric is. Since then we have reached out to return it and they're not answering or complying to help us. Complete fraud.
Website appears to be from UK, but it is NOT! I ordered a dress and was charged for it before a single stitch was in. US can't charge for items until it ships. After waiting for about 10 days with no contact from them I emailed to find out the status. It took 2 days to get a reply in broken English that the dress was in tailoring and they would email tracking #. A week later I get a text From DHL saying my package was delivered. WHAT?! No package ever came. I called DHL and was told the shipper did not require a signature and no insurance was put on it! So I emailed HEBEOS again & they said it shipped "on time" (keep in mind they never emailed a tracking#) and it was delivered. NOT! Basically their reply was Tuff luck! I am out over $100+. All during this horrible ordeal no one ever bothered to try to call me, only contact is email and it takes at least a full day or more for a response, which leads me to believe this is a drop ship website. The trace showed it was from a company different than HEBEOS. Now I have to find a dress for my daughter's wedding in 2 weeks! My advise: DONT SHOP HERE!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members