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HebeosReviews 5,194

3.5

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

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3,871
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11,294 reviews

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New York
1 review
0 helpful votes
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Loved the whole experience
October 24, 2022

The dress was stunning, and i received it like 2 weeks after i ordered it. I went to a bridal salon for my first dress and spent 1300 dollars plus 250 for alterations, i should have jut got it from her would have easily saved over 1000 dollars. I also had to wait like 5 months for my dress this was in the mail in 2 weeks, awesome site!

Date of experience: October 24, 2022
New Jersey
1 review
0 helpful votes
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Very satisfied
October 24, 2022

Received the dress in only a couple weeks after ordered.

Date of experience: October 24, 2022
California
1 review
0 helpful votes
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My new fave shop for formal gowns!
October 23, 2022

I had a great experience with Hebeos. They were a little bit slow at answering emails, and shipping takes time since custom pieces take time. That said, this shop is going to be my go-to for gowns going forward. Super high quality, lots of choices, and so affordable! You can't go wrong with this shop, just build the extra time into your estimate because the delays do happen.

Date of experience: October 23, 2022
Maryland
1 review
0 helpful votes
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Great experience
October 23, 2022

Very fast delivery with standard size. Beautiful dress and communication with the company along the process was great.

Date of experience: October 23, 2022
Georgia
1 review
0 helpful votes
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Highly recommend
October 23, 2022

We ordered 3 dresses…1 long for Homecoming Court and 2 short for the dance. All dresses arrived 2 days earlier than promised and we loved them all. Beautifully made and fit perfect!

Date of experience: October 23, 2022
Ohio
1 review
0 helpful votes
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My personal review on Hebeos
October 23, 2022

My shopping experience was really good, the dresses looked lovely and was fun experience looking through them. However, when i ordered a dress it was really easy and simple to order and pay for which is what I like. When i received the dress i was a upset because it did not look like the picture and it wasn't something worth would for. I would recommend to look for reviews of the dresses you would buy, it helps alot in the future and to see the quality of the product in other people's perspectives. Overall, i like the website and dresses i would just recommend to look through the reviews and make sure to look through the description of the dress quality.

Date of experience: October 23, 2022
Florida
1 review
0 helpful votes
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One shoulder bridesmaids dress
October 23, 2022

Received dress in a timely manner. It was a perfect fit.

Date of experience: October 23, 2022
California
1 review
0 helpful votes
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I have been trying to get a return label and I am being refused one.

Date of experience: October 22, 2022
Maryland
1 review
0 helpful votes
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Great experience
October 22, 2022

Easy peasy... did not have time to get gown tailored and ultimately didn't need to!

Date of experience: October 22, 2022
New York
1 review
0 helpful votes
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Poor Customer Service.
November 21, 2022

Dress does not fit. I reached out for a return. But the response time is slow.

Date of experience: October 22, 2022
Ecuador
1 review
0 helpful votes
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I LOVED MY DRESS
October 22, 2022

I got so many compliments... the fit was perfect and the color was too. I totally recommend their dresses. I will get another one for my church wedding.

Date of experience: October 22, 2022
Nebraska
1 review
0 helpful votes
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Not good quality
November 20, 2022

Ordered three dresses. Even though the designs were cute all came with questionable quality. I cut out plastic pieces from around appliques, lace wasn't good quality, and long sleeves were very boxy. Will do for general wear depending on the dress, but maybe not for important occasions.

Date of experience: October 21, 2022
Australia
2 reviews
1 helpful vote
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Do not buy!
November 20, 2022

Do not buy! Not worth it. Unable to return dress - you will lose your money. Very sml sizes and poor colour..

Date of experience: October 21, 2022
Colorado
1 review
0 helpful votes
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Would recommend
October 20, 2022
Updated review

Lots of options at good prices. Just order a size up!

Date of experience: October 20, 2022

Lots of options at good prices
September 28, 2022
Previous review

Lots of options at good prices.

Date of experience: September 28, 2022
Mississippi
1 review
0 helpful votes
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Great dress
October 20, 2022

Dress came beautiful just like the picture... love it

Date of experience: October 20, 2022
Texas
1 review
0 helpful votes
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Dress for wedding
November 19, 2022

Order was easy but did not know I could not return

Date of experience: October 20, 2022
Washington
4 reviews
0 helpful votes
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Your product is great
October 21, 2022

Your product is great and the quality is even better I will surely order again in the future. I recommend for everyone.

Date of experience: October 20, 2022
Wisconsin
1 review
0 helpful votes
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The dress is very well made! I'm 5'6" and 157#. I ordered size 10, but 8 would probably have been better. There is a little room around the middle for me. I feel like the sizing is good! It's not like the modern day make you feel tiny sizing… I would give them my measurements if I purchased again.

The material and quality of the work is great! They shipped it inside out in a plastic bag, which made it safe and sound.

There is a sort of bra strap inside the dress that I might take in because it could be tighter for my body…again, why I would send measurements.

Date of experience: October 20, 2022
California
2 reviews
0 helpful votes
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Great
October 19, 2022

Would purchase from here again, easy purchasing process and package arrived quickly and the dress was in great shape on arrival.

Date of experience: October 19, 2022
New York
3 reviews
0 helpful votes
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Great
October 19, 2022

Quick delivery. Material is good and the dress didn't look cheap

Date of experience: October 19, 2022