business logo of Hebeos

HebeosReviews 5,194

3.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
grey star
grey star
grey star
grey star
grey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,870
This company does not typically respond to reviews

Instant Feedback

11,294 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Kiana W.
Unfollow Kiana W.
Send Message
Share Review
Report Review

Please with my online purchase
November 1, 2022

It was an easy process. I searched for black formal dresses on line and found this site.

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
Follow D.M. I.
Unfollow D.M. I.
Send Message
Share Review
Report Review

Highly satisfied
October 31, 2022

First time using the site and did not have any issues with my order. Would return to this site if the need arises.

Date of experience: October 31, 2022
California
1 review
0 helpful votes
Follow Daisy I.
Unfollow Daisy I.
Send Message
Share Review
Report Review

Beautiful
October 31, 2022

Easy order and fast delivery I received mine 2 weeks before scheduled delivery!

Date of experience: October 31, 2022
Texas
1 review
0 helpful votes
Follow Sally T.
Unfollow Sally T.
Send Message
Share Review
Report Review

Red tulle dress
October 30, 2022

Easy to buy, exactly what I ordered, & arrived early! :)

Date of experience: October 30, 2022
Ireland
1 review
0 helpful votes
Follow Patience O.
Unfollow Patience O.
Send Message
Share Review
Report Review

Beautiful
October 30, 2022

Delivery was way quicker than expected, dress exactly as in the photo, jus a bit too long.

Date of experience: October 30, 2022
Florida
1 review
0 helpful votes
Follow Margaret Z.
Unfollow Margaret Z.
Send Message
Share Review
Report Review

Unhappy
November 29, 2022

Having a hard time returning product. The documents said that you have 14 days to return after receiving. The company will bot give us documentation to return

Date of experience: October 30, 2022
Georgia
1 review
0 helpful votes
Follow Joy A.
Unfollow Joy A.
Send Message
Share Review
Report Review

Great
October 30, 2022

Great I enjoyed looking at the dresses and the prices where within my budget

Date of experience: October 30, 2022
Michigan
1 review
0 helpful votes
Follow Imani U.
Unfollow Imani U.
Send Message
Share Review
Report Review

EXCELLENT
October 29, 2022

Dress came before the shipping time and was the perfect size.

Date of experience: October 29, 2022
North Carolina
1 review
0 helpful votes
Follow La M.
Unfollow La M.
Send Message
Share Review
Report Review

Satisfaction guaranteed!
October 29, 2022

I just checked out with no hassle or problems, discount code was easily applied and checkout was a breeze. Stay tuned and I will tell you about my purchase.

Date of experience: October 29, 2022
Georgia
1 review
0 helpful votes
Follow Satisfied W.
Unfollow Satisfied W.
Send Message
Share Review
Report Review

Dress
October 29, 2022

Great experience. Custom sizing was perfect and dress arrived sooner than expected.

Date of experience: October 29, 2022
North Carolina
1 review
0 helpful votes
Follow Jackayla A.
Unfollow Jackayla A.
Send Message
Share Review
Report Review

Love this dress
October 28, 2022

Will shop here again, good material and item matches the pictures

Date of experience: October 28, 2022
Ohio
1 review
0 helpful votes
Follow Elaine B.
Unfollow Elaine B.
Send Message
Share Review
Report Review

Great dress!
October 28, 2022

There's a ton of options I could've chosen from at an affordable price! It was quick and easy :)

Date of experience: October 28, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Ann B.
Unfollow Ann B.
Send Message
Share Review
Report Review

I ordered a standard size mother of the bride dress. Not a custom fit It was very nice. But I found another one I liked better from another company. I asked Hebeo's for a return label. They refused to send one. Instead they said I had to keep the dress because they don't accept returns. The other online sites I ordered from included return labels if you needed to send the dress back along with mailing instructions. Hebeo's had nothing in the package to identify the dress or purchase information. I emailed Hebeo's customer service many times. They responded back in broken english! You cannot return the dress. These people are thieves!
The dress is $288.00 dollars and never worn. They will not refund me my money! SCAM SCAM!

Date of experience: October 28, 2022
Illinois
1 review
0 helpful votes
Follow Theresa H.
Unfollow Theresa H.
Send Message
Share Review
Report Review

Can't believe they want to charge $52 for shipping of less than $20 of swatches. I emailed the company and was told that that is correct "because it comes from overseas". With no consideration of weight?

Date of experience: October 28, 2022
Virginia
1 review
0 helpful votes
Follow Lively I.
Unfollow Lively I.
Send Message
Share Review
Report Review

Great
October 27, 2022

Timely, and beautiful, great fit. I will continue to order from this company.

Date of experience: October 27, 2022
Texas
1 review
0 helpful votes
Follow Luiza E.
Unfollow Luiza E.
Send Message
Share Review
Report Review

Best shipping
October 26, 2022

Best I have ever experienced with the quality of the dress.

Date of experience: October 26, 2022
North Carolina
1 review
0 helpful votes
Follow Teresa R.
Unfollow Teresa R.
Send Message
Share Review
Report Review

The dress is beautiful. I had mine custom fitted for an extra fee after reading the reviews stating the chest runs large. I am 5'4" and 135 lbs. and almost B cup (36B). The chest is still too big for my body even after giving them exact measurements to follow. Read the description for color choices. I ordered the one pictured, came up as item shown for color. There wasn't an actual color stated. I should've paid more attention. I thought it was a purple shade on the bottom and gray on top where the beadwork is. It is all gray. That's my mistake. Otherwise, item arrived fast considering it was an overseas company and went through customs.

Date of experience: October 25, 2022
Louisiana
1 review
0 helpful votes
Follow McKenzie M.
Unfollow McKenzie M.
Send Message
Share Review
Report Review

So easy!
October 25, 2022

I got online to look for a dress for my best friend's wedding. Found Hebeos and was skeptical at first after looking at different reviews, but went for it. Shipping was 8 days before I expected. Took less than a week to get here & I live in Texas.

Date of experience: October 25, 2022
Florida
1 review
0 helpful votes
Follow Jenny M.
Unfollow Jenny M.
Send Message
Share Review
Report Review

Wrong color
November 23, 2022

My dress was a bridesmaids dress & Out of 7 girls the three smaller sizes were more of a light pink & not a blush which was disappointing! We all didn't match at all

Date of experience: October 24, 2022
Georgia
1 review
0 helpful votes
Follow Kira W.
Unfollow Kira W.
Send Message
Share Review
Report Review

Beautiful dress
October 24, 2022

I bought this for my 8 year old daughter. She's the flower girl in her aunt's wedding! We love it!

Date of experience: October 24, 2022