HebeosReviews 5,193

I was expecting a little bit more customer service support.

I received it promptly, looked just like I saw on the website

The dress doesn't look like the picture on their website. Sizing was totally off! The back looks like a granny's dress.

Glad I came across this website in love with my dress

It was too tight around the torso, the size was too small

Easy ordering, dress is perfect fitting and great quality!

Their website may say " Worry free returns for standard sizes". NOT TRUE!
You first must take pictures of your dress, send The pictures to them with request to return. If it is too big or too small, they will ask you for your measurements, and then tell you to get the dress tailored.
Per their policy it is up to them whether they will accept your return or not.

Overall, I am happy with my shopping experience. I received my custom-sized dress within three weeks of placing the order. The quality of the dress exceeds my expectation.

Nice variety of selections. Looking forward to receiving my dress in white. Once I received the dress and determined it was way too small, getting a return label was very difficult.

The bouquet was pretty, but the wrong on. So sending it back.

Would recommend to everyone! So very pleased and happy!

Ordering was easy. The dress arrived sooner than expected. Packaging was good. No problems.

Ordering the dress was a little tricky because I couldn't see a preview of it in the color I wanted a I ordered the color as shown in the add. After receiving the dress, it vaguely resembled what was in the ad. The split was not evident and there was a cummerbund that was not visible in the ad. While the dress appeared to be well made, it didn't have that polished look.

Found the dress easily and bought it. Just doesn't fit well.

I don't like how hard it is to get fabric samples. Very expensive and the pictures just don't look accurate. I just picked a color and hoped for the best and it worked out but perhaps that's an area of opportunity to improve.

Placed order shipped in a timely manner delivered when promised

Easy to order arrived super fast delivery…. Love it

I purchased 3 dresses, I tried to return 2, after endless emails and bargaining with this company, they offered a coupon, than they said no. I had to reach out to the Chinese Embassy, I am awaiting a response.

It was fine. Everything arrived earlier than I expected

It was an easy process. I searched for black formal dresses on line and found this site.