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Hebeos UK

How would you rate Hebeos UK?
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Canada
1 review
0 helpful votes
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Never received my item
February 27, 2025

After numerous attempts, and given false tracking numbers, I realized my order was never shipped and you speak to bots on their "help desk" they have no phone number for customer service. This company needs to be shut down. Absolutely awful. I have been in contact with my credit card company for fraud dispute

Date of experience: February 22, 2025
GB
1 review
0 helpful votes
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Easy order process and the dress was delivered sooner than expected.Happy with alterations made accurate to what was ordered. I was surprised the dress arrived in a small plastic bag very creased.The dress itself is lovely.

Date of experience: February 27, 2025
Canada
1 review
0 helpful votes
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Size was bigger then the measurements
March 6, 2025

I used to measurements to know what size to order. I had even ordered a size smaller so it would have a tighter fit because it was supposed to be a tight fitting dress. The dress came in and was very loose fitting on me.

Date of experience: February 24, 2025
GB
1 review
0 helpful votes
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Mother of the groom dress
February 28, 2025

The dress on the whole is lovely. However the bust pads are too high. Will have to see if I can get someone to alter this. I paid £15 postage which I thought was a lot. When the dress came it was just in a small plastic bag. With how much it cost I would have thought some thought would have gone into how it arrived. Plus it was just left in the recycle bin. The material smells awful. I was really excited about the dress when I ordered it but I find myself very unhappy.

Date of experience: February 18, 2025
GB
1 review
0 helpful votes
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Awful robbing company
March 9, 2025

The dress I ordered was awful when i tried it on,looked like a sack of spuds really upset to say it was a wedding dress.emailed company to ask how I send back & get a refund to be told no refunds!

Date of experience: February 27, 2025
GB
1 review
0 helpful votes
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Really happy
February 14, 2025

They are very good with keeping you updated. I really highly recommend. The dress I ordered was so totally amazing. I ordered a size 18 which is a size up from me but it came so so small but totally my fault not there's as I didn't look at the size chart. Not realising I couldn't send it back. But the dress was totally stunning I've now ordered another one and I am now having it custom made. But anyone that reads this the dresses are amazing and so beautiful I really really recommend

Date of experience: February 4, 2025
Netherlands
1 review
0 helpful votes
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Amazing
February 17, 2025

Took a chance ordered my dream wedding dress and I was not disappointed arrived earlier than expected and fits fabulously made with great quality materials cannot wait to wear on my big day

Date of experience: February 7, 2025
GB
1 review
0 helpful votes
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Wedding Dress
February 14, 2025

Wow from ordering to delivery very satisfied with my experience
My dress is stunning and fits perfectly glad I went size down just waiting for the big day now

Date of experience: February 4, 2025
GB
1 review
0 helpful votes
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My beautiful wedding dress
March 25, 2025
Updated review

Was easy to order & very reasonably priced, was here before the delivery date.

Date of experience: March 25, 2025

My beautiful wedding dress
March 21, 2025
Previous review

Was very easy to order, it's been delivered early so very pleased. Just find the sizes very small. The quality of my dress is very good.

Date of experience: March 21, 2025
GB
1 review
0 helpful votes
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Miss
March 28, 2025

That dress i bought is fit on me also i like that style

Date of experience: March 28, 2025
GB
1 review
0 helpful votes
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Excellent
March 15, 2025

Excellent experience. Fit was perfect. Dress was exactly as it was in the picture

Date of experience: March 15, 2025
GB
1 review
0 helpful votes
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Great servicr
February 20, 2025

So easy to order. Kept up to date with progress and delivered very quickly. Lovely dress can't wait to wear it.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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The dresses come stained
March 13, 2025

My dress came with ink stains all over it and it's taking forever to get a response

Date of experience: March 3, 2025
GB
1 review
0 helpful votes
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Very prompt delivery, lovely dress for great price.
February 11, 2025

Very easy to order and lovely selection, dress is absolutely beautiful and made very well

Date of experience: February 21, 2025
GB
1 review
0 helpful votes
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Product great delivery slow
February 28, 2025

Overall good except delivery rather slow, would have preferred a faster standard delivery time

Date of experience: February 18, 2025
California
1 review
0 helpful votes
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Amazing dress!
February 4, 2025

The dress is absolutely stunning and tailored to perfection! I'm very happy with it and can't wait to wear it on my wedding day!:-)
*******% I recomend to buy from this website!

Date of experience: January 25, 2025
GB
1 review
0 helpful votes
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Still not arrived
February 20, 2025

Still haven't received my order have been waiting for a very long time

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Sizing
January 25, 2025

Dress is far to small so trying to return it and can't get hold of anyone to do this

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Smelly material
September 30, 2024

Unfortunately i was unable to even try my dress on because the dress had a very awful smell. It smells like fishy garbage. For the price i paid i expected much better.

Date of experience: September 20, 2024
GB
1 review
0 helpful votes
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Sizing is completely inaccurate
November 27, 2024

Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.

Date of experience: November 17, 2024

Overview

Hebeos UK has a rating of 3.7 stars from 1,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention wedding dress, good quality and fast delivery. Hebeos UK ranks 7th among Wedding Dresses sites.

service
424
value
24
shipping
27
returns
13
quality
1,110
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2,198 reviews