Here's what consumers have asked with answers from Hebeos UK staff and previous consumers.
Virtually impossible to speak to anyone or get any sense from them
Please do your research as this company has operated under several names previously
You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,