Easy order process and the dress was delivered sooner than expected.Happy with alterations made accurate to what was ordered. I was surprised the dress arrived in a small plastic bag very creased.The dress itself is lovely.
After numerous attempts, and given false tracking numbers, I realized my order was never shipped and you speak to bots on their "help desk" they have no phone number for customer service. This company needs to be shut down. Absolutely awful. I have been in contact with my credit card company for fraud dispute
I used to measurements to know what size to order. I had even ordered a size smaller so it would have a tighter fit because it was supposed to be a tight fitting dress. The dress came in and was very loose fitting on me.
The dress I ordered was awful when i tried it on,looked like a sack of spuds really upset to say it was a wedding dress.emailed company to ask how I send back & get a refund to be told no refunds!
They are very good with keeping you updated. I really highly recommend. The dress I ordered was so totally amazing. I ordered a size 18 which is a size up from me but it came so so small but totally my fault not there's as I didn't look at the size chart. Not realising I couldn't send it back. But the dress was totally stunning I've now ordered another one and I am now having it custom made. But anyone that reads this the dresses are amazing and so beautiful I really really recommend
That dress i bought is fit on me also i like that style
Was easy to order & very reasonably priced, was here before the delivery date.
Was very easy to order, it's been delivered early so very pleased. Just find the sizes very small. The quality of my dress is very good.
Took a chance ordered my dream wedding dress and I was not disappointed arrived earlier than expected and fits fabulously made with great quality materials cannot wait to wear on my big day
Wow from ordering to delivery very satisfied with my experience
My dress is stunning and fits perfectly glad I went size down just waiting for the big day now
So easy to order. Kept up to date with progress and delivered very quickly. Lovely dress can't wait to wear it.
My dress came with ink stains all over it and it's taking forever to get a response
Very easy to order and lovely selection, dress is absolutely beautiful and made very well
The dress is absolutely stunning and tailored to perfection! I'm very happy with it and can't wait to wear it on my wedding day!:-)
*******% I recomend to buy from this website!
Still haven't received my order have been waiting for a very long time
Dress is far to small so trying to return it and can't get hold of anyone to do this
Quick delivery, beautiful dress for a fraction of the price
We can't wait for the big event. My daughter love the gown. Thanks
Very stunning dress. The attention to detail with the embroidery is gorgeous. Fits perfectly on the bust, waist and the length is perfect too.
I bought this and it was trio small but to return it would be astronomical shipping fees. So it's essentially non refundable…
Overview
The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
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- Rickmansworth, England, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members