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Hebeos UK has a rating of 3.4 stars from 1,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,168 reviews
For the shipping of the item it come within a really good timescale I was informed when the package was on its way and an estimated delivery time. As for the item bought I absolutely love it the only thing I can pick out that I am a little disappointed in is that some of the cotton detail has become loose so will have to tidy this up myself.
Found it on the Internet and loved the dress.
Date of experience: June 25, 2021
I received the dress, although beautiful, the top part was huge ( I followed the size chart and I'm 5ft5 40 32 40, ordered a size 16)
The pictured showed barely any cleavage however the dress I received was all breast! Front completely open and the shoulders were at least 2 inches too loose on the top. And the dress was too long.
Seamstress quoted me 200$ to fix so I asked for a return.
I have to pat to ship it back with tracking plus they will keep 15% restocking fee!
They offered to refund 30% but at that point its not enough and I highly doubt I'll find someone to buy the dress so I'll bite the bullet and return it
I just wish they had a fixed return fee like Azazie or even free returns...
Have to pay a very steep price for returns
Choices if dress and colors
For a baptism
Date of experience: April 13, 2024
I was a bit on the fence about ordering my wedding dress online and have never heard of this site before but the ladies are always super pleasant and happy to help you. My dress arrived and fits perfect and looks amazing! Everything Iv wanted and more
Read some of the reviews and there was a lot of positive feedback. Plus the only place that had the dress I fell in love with.
The only dress I fell in love with and I’m so happy that I found it and ordered just in time for our wedding
Date of experience: September 19, 2021
Absolutely shocking company to purchase from!
For one, customer service is abysmal and incompetent. I was promised via email when purchasing a dress that a refund was guaranteed if the dress did not fit, although when I enquired about a refund as the dress's sizing was completely wrong they refused. After emailing on numerous occasions regarding refunds, they failed to compromise and offered me a refund of £40 for a £200+ purchase. This website is horrendous! DO NOT fall for this.
Date of experience: August 2, 2019
Please do not buy from here. They will take your money and never give it back. They have no returns procedure which is absolutely disgusting for a so called online retailer. In a battle with them at the moment. Dresses are not nice quality buy somewhere else DO NOT USE THIS COMPANY
Tip for consumers:
Will not accept the dresses that aren't needed. Absolutely disgusting customer service
Products used:
1 dress
Date of experience: April 26, 2024
I've had an amazing experience definitely ordering from here again the material and the design of my dress is perfect all the way through down to the seems, very beautiful dress I am more than pleased with my purchase
I chose Hebeos because I was referred by a friend
I needed a dress for prom and found this website with a variety of gorgeous dresses
Date of experience: August 6, 2022
Not bad although live chat was never available
No confirmation of delivery that the package was dispatched or on route for delivery no signature. But once I received the dress it was very nice! I'll post a picture soon!
Seems like good reviews
And realistic pictures
Saw the dress on utube and loved it
Date of experience: June 16, 2021
Seems like good reviews
Date of experience: May 27, 2021
All three dresses are beautifully made and the sizes were very accurate. I find the quality exceptional for the price. I was starting to worry when I was ready negative reviews but I/we are 100% satisfied with our purchases and would definitely order from here again!
Date of experience: June 18, 2023
Was a little skeptical, as I was ordering something that I was not able to feel or touch. However, I have to say once it we received it the dress was absolutely beautiful. The colour was beautiful and looked great on. We ordered a size 6 true size.
Very happy with purchase thank you
Date of experience: March 31, 2024
The ordering experience was good and tailoring and shipping was fast. I did a custom size dress but when I received it it was way too big on me despite my accurate measurements that I had done by a professional seamstress. Alterations are likely going to cost more than the dress itself.
I found a dress that I loved and the price was good.
I found a dress that I loved and the price was good.
Date of experience: May 28, 2023
I ordered a wedding dress and it was not at all like the picture extremely disappointed. I
Do not recommend anyone to buy dresses from hebeos. Package came damaged and dress torn. To spend so much and then end up with such a dress is any brides worst nightmare.
I had had a positive experience getting dress from ASOS UK I was hoping Hebeos UK would be the same but it’s far from that
For my wedding and now I don’t know what I’m going to dress since this dress is such a disappointment
Date of experience: June 26, 2021
Like most I was very sceptical about buying my wedding dress on line. I've read all types of reviews about the company and quality. So let me reassure you about this particular wedding dress I bought! For the price you pay the quality is exceptional and the service was amazing. My custom made order fitted perfectly. I would not hesitate to buy from Hebeos again…great company.
Efficient
Because I liked it
Date of experience: April 16, 2023
Ordered the size 16, I'm a UK 14, it's a little big, but my tailor advised this. The dress is fabulous. Much nicer than my 1st wedding dress which was designer. It's comfortable. It's just beautiful. I can't wait to wear it.
I saw the adverts on Facebook, looked at the unsubscribed dress hauls on you tube which all came back as quite good.
The dress looked stunning online. They were accurate in their description. Will definitely buy again.
Date of experience: April 28, 2023
My dress was delayed with nearly a month before u had enough and had to cansel the dress and go somewhere else to get one.
I contacted suport to see how long the delay is and it took lots of emailing and essentially begging to be able find this info out from the person helping. Questions weren't answered unless asked again and again felt like emailed weren't properly ready or disregard. Horrible communication!
Very poor. Questions weren't answered. Eather not undastanding what I was asking or just plain choosing to not answer questions when you have a bride who got a dress what is delayed you should tell them.
It looked like for the price of the dresses you get a good quality and when buying the dress delivery and talering time was said what was great putting my mind at easy since the wedding was a last minute. But it got ruined by the REALLY long delay
Even tho the lack of picter with a lot of dresses (making decisions really hard)
This dress looked really great and it was something I tried on somewhere and lucky it was available online but then took so long to arive leaving very little time for me to even be able to actually see if I liked the dress or not.
Date of experience: April 23, 2024
Dress colour is just as shown on website and arrived on time and looks lovely. Rather disappointed that our request regarding the length has obviously not been read so need alterations and the packaging was not good either but guess that was due to cost.
Custom made dress- what's not to like?!
Chosen for granddaughter’s Prom and she loves it.
Date of experience: May 25, 2021
Excellent experience. Looking forward to receiving dress. Many thanks
Custom made dress- what's not to like?!
Date of experience: May 5, 2021
The custom dress is lovely quality but sadly the waist size is much too large for me. This could be due to my own measurements, but I was not able to double-check this, and it also seems odd as it is quite a lot larger. The other dimensions were great. I did not receive a confirmation email or a notification that my dress was being delivered as far as I am aware.
The beautiful design and reviews
The beautiful design
Date of experience: February 22, 2023
I bought a wedding dress off there website it arrived really poor quality,trying to send it back was a nightmare,in the end had to send it back to china and cost me £25.00 and they are only giving me part of my money back and waiting for my refund 2 month later.
Tip for consumers:
Awful site don’t buy
Products used:
Wedding dress
Date of experience: September 26, 2023
Ordered this dress for my daughter who has special needs. Her first prom grade 12. We opted for custom size because other sizes were off. Received dress and 2 inches feom zipping up. $300 down the drain. Tried several times to contact but no response. Never again will we ever order a dress from here.
Non existent
Because my daughter fell in love with the dress
Date of experience: May 12, 2023
Hebeos was really easy to use, they answered emails promply. It only took 2 weeks from order to delivery of 3 dresses for my 9 year old daughter. The dresses were well made and a great fit. I was very pleased!
I liked the dress that I ordered on the website and I'm glad I ordered.
Because it was the one my daughter liked.
Date of experience: September 15, 2021
I liked the dress that I ordered and I hope it will look like the picture when it arrives
Date of experience: August 24, 2021
Do not let you return, disgusting, shouldn't be allowed surely this is illegal. Ordered a dress for my daughter doesn't look half as nice as the online one and doesn't even fit but they will not give me return details basically said NO what a shower of scammers seriously I have never dealt with such inadequate as in all my days
Date of experience: November 12, 2018
Ordered custom size, was not even close. Part of the dress had sewn in cups that look terrible and were not pictured. I've ordered custome sizes off other sites and never had an issue. After ordering my credit card got compromised, nothing but a hassle.
Date of experience: April 26, 2023
Bought a prom dress from for 134 pound when opened the parcel was shocked to see that the material was disgraceful and size didn't fit my 16 year old. Immediately asked them to return and refund it's been 3 weeks but only email I get from them with new queries, no action taken. I am not frustrated and would now bever buy fron them. My daughter is so disappointed as she has her prom on 7 th July where she has to now wear something cheap as I can't afford another costly dress
Date of experience: June 10, 2019
Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales
Large selection
Beautiful exactly what I wanted
Date of experience: July 14, 2021
My daughter saw a dress she liked for her prom and wanted to order it, when it arrived the quality really wasn't as good as the picture and when I emailed for a return address only got responses about going to local dressmaker and read their returns policy. Horrendous I cannot believe they will not allow returns they keep giving you different options then the timescale has run out to return anyway. Appalling, conning teenagers as my daughter used her own money for this as she was so excited and didn't want to wait. Please do not use and pass on how awful they are she's lost over £100 and by reading the other comments she's not alone
Date of experience: December 18, 2018
I have received my order and it was very disappointing. The dress doesn't look like on pictures. This is absolutely ridiculous and unacceptable from the company end to reject the fact that dress looks completely different then in the picture as Hebeos is trying to say that I have to keep it as is.
The fabric and flowers are simply ugly and not corresponding to nice and elegant dress posted on your website. It's heavy, bulky, with some hard inserts overwhelming my breast and not highlighting the figure but making the bride look old fashioned and fat.
This is not the way to treat your customers, it's a shame to give such a big stress to the bride who is dealing with multiple arrangements for the wedding.
Customer's support suggestion is to donate it is very unprofessional, do you think people who are ordering dresses from you and spent $300 are ready to donate this money?
Hope to get a full refund and shipping label back as this dress I received is not the dress you guys advertised.
I am NOT satisfied with a product and trying to return it and to get my money back. It is very hard as customer service team is offering to keep ugly dress and/or donate it. Even though the website return policy clearly says the return and refund can be completed with no problems unless customer reached out in 14 days and return the dress unworn, with no damages and with its original label.
Date of experience: July 13, 2023
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