Hebeos UK

I ordered a bridesmaid dress but before I ordered it I emailed to confirm if it wasn't right If I could send it back to which I was told I could. When the dress arrived it wasnt right. When I tried to return it they wouldn't allow me to. Even though their website says free returns!
They are not helpful in anyway.
Say that even though their website says returns they don't accept returns!

Having bought the dress, I was wary about the standard size I had chosen not fitting me. I decided to send an email to customer service, who promptly assisted me in providing the right details to customise the dress. I do wish the size chart on the website was less confusing, but I am so grateful for the quick, helpful and considerate customer service.
I struggled to track the dress. When it arrived, the dress' condition was okay. It was quite creased. I think that may be due to the way it was packaged. Part of the fitted material in the lining of the dress also seemed quite out of place, but I was able to push it where it was supposed to go. This is likely due to the packaging as well.
Overall, I am quite happy with the dress.

I tried on several occasions to cancel my order after reading the reviews on line. I really wish I hadn't placed any order with this so called Company.

There is no telephone number and you can try and contact Hebeos UK any way, as you never get a response.
They have taken £133 out of my bank account and that's it. You never hear from them again. I must have tried at least 6 times to contact them and get nothing back. I'm sure this is deliberate as once they have your hard earned money, you don't hear anything from them.
This has caused my mental health to be a real set back as weddings can be stressful at the best of times. This issue with this Company has made things terrible both mentally and losing all my money as I don't think I have a hope in hell of getting that money back.

Bought the dress but is too small even though I picked a size bigger, the delivery came when shouldn't, I put delivery on a different day and they send it on the day they scheduled it. I would like to replace the dress with a bigger size and the site didn't let me send the contact details. The dress is beautiful, love it, problem is that my wedding is in less than 2 months.

Easy on line site...lots to offer at very reasonable prices

I am very please the way my order was handed. Perfect size good material and main this is delivered to my daughter in Canada. Even that is before expected dated as she needs on her birth day present and She got it with happy smile. Thanks

I ordered two dresses in the hope of ordering more for bridesmaids. One dress the zip would not move, the other much larger than measurements state. This company refuse refunds even if damaged, colour different, too big or two small. Basically any issues are the customers fault. Avoid, never use fraudulent company. Advertising easy returns within 7 days if not happy with your order… I will be continuing to report this company and will not stop until I have received my refund.

We chose the custom size dress and entered all of our measurements which was straight forward and easy to follow on the website.
Dress arrived today and is beautiful. Fits perfect, just a bit longer than my daughter wants so will get it taken up slightly.
No hassle and tracked order with no problems. Took 3 weeks to arrive :)

Excellent choice of dresses for proms, weddings etc. Took my daughter's measurements as per their instructions and ordered her prom dress using them. Dress came quickly and fits her perfectly just needs a bit taking off the length

My daughter ordered her prom dress. When it arrived it looked as though I had stitched it together. The workmanship was terrible with double stitching, loose threads and runs in the very poor material. She emailed them straight away and sent photos of the faults. She was asked to take the dress to a local seamstress. She emailed over and over explaining the dress could not be repaired. I now have over 20 emails of utter nonsense from this company offering us £11.13 refund for a dress that can not be worn and cost over £130! I still email every day asking for the contact details of a manager, who I am told is too busy to deal with me. That doesn't surprise me given the amount of complaints they must receive! Please Do Not Order anything from this company or you will be extremely disappointed!

The custom wedding dress I ordered ended up not fitting. The shoulder straps don't go on my shoulders, but beside them making it fall down. Also the bust isn't tight enough and loose. Now I have to take it in for alterations.

Requested refund and was initially refused. Then offered 30% refund. An absolute disgrace

Absolutely amazing dress! Can't believe how beautiful it is in real life! It literally looks just like the pictures! Honestly you won't be disappointed if you order this dress! I was a little worried about ordering online. And bought this dress to re new my wedding vows but completely in love with this!

I selected premium delivery which was 4-10 working days. I had to chase on 2 occasions for updates. It finally arrived but 24 hours late for my daughters prom. A very disappointed 16 year old in our house. The dress itself was gorgeous which made her even more depressed that she wasnt able to wear it to her prom. :(

Happy to have received a rush order on a last minute elopement wedding dress. Couldn't be happier with the style and custom measurements being spot on!

I have just received a dress I purchased which arrived very creased as was packaged in a small jiffy parcel bag instead of a large box even though I was charged over £20 for postage / packing.

I have complained to customer service person called Cherry - informing that I need to return the dress as it doesn't fit and very poor quality. She's refusing to process a returns label and refusing to refund me although this was not noted on the T@C that goods purchased was non refundable. I will not be buying anything from Hebeos and plan to take this complaint further

Extremely satisfied. Order arrived today nicely package and the dress looks absolutely beautiful on me. The sizing is correct and everything is exactly what in expected very please with my wedding dress. I will leave them a five star

Unless you are 190 per cent sure you want what you have ordered, that it will be good quality, right colour & size, don't order as you won't get a response from them to initiate a return & postage back (to China?) is at your own expense

Easy to order. Waited a little while for dress but that was to be expected, dress arrived 1 week after expected delivery date. Customer service and quick response to queries were great. Quality of material really nice x