After numerous attempts, and given false tracking numbers, I realized my order was never shipped and you speak to bots on their "help desk" they have no phone number for customer service. This company needs to be shut down. Absolutely awful. I have been in contact with my credit card company for fraud dispute
Easy order process and the dress was delivered sooner than expected.Happy with alterations made accurate to what was ordered. I was surprised the dress arrived in a small plastic bag very creased.The dress itself is lovely.
I used to measurements to know what size to order. I had even ordered a size smaller so it would have a tighter fit because it was supposed to be a tight fitting dress. The dress came in and was very loose fitting on me.
The dress on the whole is lovely. However the bust pads are too high. Will have to see if I can get someone to alter this. I paid £15 postage which I thought was a lot. When the dress came it was just in a small plastic bag. With how much it cost I would have thought some thought would have gone into how it arrived. Plus it was just left in the recycle bin. The material smells awful. I was really excited about the dress when I ordered it but I find myself very unhappy.
The dress I ordered was awful when i tried it on,looked like a sack of spuds really upset to say it was a wedding dress.emailed company to ask how I send back & get a refund to be told no refunds!
They are very good with keeping you updated. I really highly recommend. The dress I ordered was so totally amazing. I ordered a size 18 which is a size up from me but it came so so small but totally my fault not there's as I didn't look at the size chart. Not realising I couldn't send it back. But the dress was totally stunning I've now ordered another one and I am now having it custom made. But anyone that reads this the dresses are amazing and so beautiful I really really recommend
Took a chance ordered my dream wedding dress and I was not disappointed arrived earlier than expected and fits fabulously made with great quality materials cannot wait to wear on my big day
Wow from ordering to delivery very satisfied with my experience
My dress is stunning and fits perfectly glad I went size down just waiting for the big day now
Was easy to order & very reasonably priced, was here before the delivery date.
Was very easy to order, it's been delivered early so very pleased. Just find the sizes very small. The quality of my dress is very good.
That dress i bought is fit on me also i like that style
So easy to order. Kept up to date with progress and delivered very quickly. Lovely dress can't wait to wear it.
My dress came with ink stains all over it and it's taking forever to get a response
Very easy to order and lovely selection, dress is absolutely beautiful and made very well
Overall good except delivery rather slow, would have preferred a faster standard delivery time
The dress is absolutely stunning and tailored to perfection! I'm very happy with it and can't wait to wear it on my wedding day!:-)
*******% I recomend to buy from this website!
Still haven't received my order have been waiting for a very long time
Dress is far to small so trying to return it and can't get hold of anyone to do this
Unfortunately i was unable to even try my dress on because the dress had a very awful smell. It smells like fishy garbage. For the price i paid i expected much better.
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
Hebeos UK has a rating of 3.7 stars from 1,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention wedding dress, good quality and fast delivery. Hebeos UK ranks 7th among Wedding Dresses sites.