Hebeos UK

Very stunning dress. The attention to detail with the embroidery is gorgeous. Fits perfectly on the bust, waist and the length is perfect too.

I bought this and it was trio small but to return it would be astronomical shipping fees. So it's essentially non refundable…

Unfortunately i was unable to even try my dress on because the dress had a very awful smell. It smells like fishy garbage. For the price i paid i expected much better.

Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.

The dress I bought was not upto standard, looks good on the site but when delivered the dress was not good, couldnt even wear it, sent an email to complain but no reply

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

I sent a mail query which has not been answered. I have had to make a guess about the custom sizing and the hem length as your website is not clear. When the dress arrived it appears to have a long train which was not clear from the pictures. As the dress is for ballroom dancing I am rather disappointed.

Ordering online was easy, but I only received order confirmation email. No other emails on dispatch ect
Dress arrived rolled up in a ball so very crinkled.
Ordered uk 10 size, dress is too big and extremely long so will have to pay someone to alter the measurements.

First time buying products from Hebeos
Expected great things, website is professional the products look elegant.
Terrible quality in actuality, poor craftmanship, faulty items, cheaply made and sold at a premium price. Item arrived inside out and with dust marks, so I expect it was a previous return.

Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.

My daughter looks beautiful in the prom dress that was a style she particularly liked- slightly dramatic and not found elsewhere. £136 with P&P. Perfect fit. Slightly lower quality than I was expecting and packed into quite a small bag causing lots of creases

Dress 1:
1.Wrong colour
2.Missing jacket
3.looks old& worn at the burst.
Dress 2:
1.wrong dress totally... neckline is different
2.wrong color
3.style is VERY wrong...not maxi, but high low was sent out instead
4.wrong lace!
Very Disappointed! How do we send back for a refund?

Not happy with size and shape small sizes lace tight round arms which isn't part of the measurements required they won't let me return unless I foot the shipping bill and lose 15% off what I paid so I'm stuck with it

The ivory dress was delivered on time. However was disappointed when o took the dress from the bag. The bodice of the dress and the sleeve has this brown fabric lining.it

It's been saying for a month that royal mail are expecting my parcel and I feel like I've been scammed

I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.

Absolutely amazing customer service experience, I was really surprised when it arrived but upon opening it the quality is just amazing, I just need to make a few alterations and then it will be perfect.

Excellent experience and fully satisfied with quality and service you gave.

If you are buying dress with no alteration, it's fine and only if you intend to keep the dress.

I bought the dress with alteration to dress length. They shortened my dress 10cm extra and if thought it was their fault, they wanted me to pay for return label to China and take responsibility of return until it is received in China. Only when they receive the item in China, they will inspect the dress condition and process the refund excluding intial shipping cost and return cost.
I have raised claim section 75 with my credit card company to get this sorted. No matter what I say, they don't budge and keep insisting I return the item to China and they do not have UK return address.